Zuora Status

Zuora System Status Page

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 2024 - 20:23 PST

Identified - We have observed a notification delay in the NA Sandbox environment. We have identified the reason for this delay and working on resolving it
Nov 20, 2024 - 20:13 PST

Increased Latency in Zuora Connector for Salesforce CRM impacting EU Production

Monitoring - We have detected increased latency in Zuora Connector for Salesforce CRM impacting EU production tenants. We have implemented a fix and are monitoring the results
Nov 20, 2024 - 18:46 PST

AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE CLOUD Operational

Revenue Core Services Operational

Revenue API Service Operational

ZEPHR Operational

Zone A Operational

Zone B Operational

Zone C Operational

Zone H Operational

Zone L Operational

Zone P Operational

Integration APIs (*.api.zephr.com) Operational

Legacy blaize.io integrations Operational

Admin Console Operational

Payment provider integrations Operational

ZUORA ONEID Operational

Billing tenant access Operational

SCIM provisioning Operational

Revenue tenant access Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU

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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU

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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU

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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU

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Zephr Console

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Zephr Global CDN

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Past Incidents

Nov 20, 2024

Unresolved incidents: Delay in Notifications in NA Sandbox, Increased Latency in Zuora Connector for Salesforce CRM impacting EU Production.

Nov 19, 2024

Delay in Notifications in EU Production

Resolved - This incident has been resolved.
Nov 19, 17:21 PST

Monitoring - A fix has been implemented and we are monitoring the results
Nov 19, 12:44 PST

Investigating - We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.
Nov 19, 12:18 PST

Performance Degradation in NA2 Sandbox ZID-NA2-SBX-05

Resolved - We have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-SBX-05.
The impacted windows were:
2024-11-18 7.57 PM to 8.24 PM (Pacific)
The performance is back to normal, and we are monitoring.
Nov 19, 00:48 PST

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Error Posting Invoices in Zuora Billing UI

Resolved - This incident has been resolved.
Nov 15, 13:30 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 12:20 PST

Investigating - We’ve observed an issue where a subset of customers cannot post invoices in the Billing UI. We’re investigating this as a top priority.
Nov 15, 11:45 PST

Intermittent Performance Degradation for a subset of customers in NA1 Sandbox

Resolved - This incident has been resolved.
Nov 15, 13:13 PST

Investigating - We are observing Intermittent performance degradation for a subset of customers in NA1 Sandbox environment. Engineering team is investigating and working to resolve this issue.
Nov 15, 07:35 PST

Nov 14, 2024

Access to the tenants through OneID partially unavailable

Resolved - This incident has been resolved.
Nov 14, 13:53 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 12:47 PST

Update - We’re continuing to work on the fix for this issue with the highest priority.
Nov 14, 12:22 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 14, 11:31 PST

Update - We're continuing to investigate this with the highest priority.
Impacted environments - NA1 Production, NA1 Sandbox.
Nov 14, 10:55 PST

Update - We’re continuing to investigate this with the highest priority.
Nov 14, 10:18 PST

Investigating - We are currently investigating an issue that is affecting users from logging into OneID
Nov 14, 09:48 PST

Nov 13, 2024

Object Manager UI and Custom Objects API Unavailable in Sandbox and Central Sandbox

Resolved - This incident has been resolved.
Nov 13, 23:00 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 16:52 PST

Update - We are continuing to investigate this issue.
Nov 13, 16:22 PST

Investigating - We are currently investigating an issue where Object Manager UI and Custom Objects API are unavailable in NA1/NA2/EU1 Sandbox and NA1 Central Sandbox environments.
Nov 13, 16:21 PST

CyberSource Payment Method Updater (PMU) jobs failed due to Invalid Certificate for a subset of production tenants

Resolved - This incident has been resolved.
Nov 13, 16:34 PST

Update - We are continuing to work with CyberSource to resolve the issue and restore the service.
Nov 11, 03:04 PST

Identified - We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. We are following up with CyberSource to fix the certificate issue on their side and restore the service.
Nov 6, 04:08 PST

Legacy Vantiv Gateway Failure

Resolved - The issue has been fixed and validated.
Nov 13, 06:56 PST

Identified - Engineering team has identified the issue. Response code 136 was introduced by Vantiv gateway on Nov-05. Currently we are working on the response code mapping to fix this issue.
Nov 11, 23:52 PST

Investigating - Our engineering team is investigating an issue affecting payment processing through the legacy Vantiv gateway, which may result in duplicate charges.
Nov 11, 14:27 PST

Promo Codes and Connect.Zuora.com performance issue

Resolved - This incident has been resolved.
Nov 13, 05:57 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 05:12 PST

Investigating - We have observed intermittent performance issues with Promo codes and Connect.zuora.com. We are investigating this with the highest priority.
Nov 13, 05:10 PST

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Performance Degradation in NA2 Production ZID-NA2-PROD-48

Resolved - This incident has been resolved.
Nov 6, 08:13 PST

Monitoring - We have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-PROD-48. The performance is back to normal and we are monitoring
Nov 6, 06:45 PST