Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
ZEPHR ? Operational
Zone A Operational
Zone B Operational
Zone C Operational
Zone H Operational
Zone L Operational
Zone P Operational
Integration APIs (*.api.zephr.com) Operational
Legacy blaize.io integrations Operational
Admin Console Operational
Payment provider integrations Operational
ZUORA ONEID ? Operational
Billing tenant access ? Operational
SCIM provisioning ? Operational
Revenue tenant access ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
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Zephr Console ?
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Zephr Global CDN ?
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Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Delay in Notifications in EU Production
Resolved - This incident has been resolved.
Nov 19, 17:21 PST
Monitoring - A fix has been implemented and we are monitoring the results
Nov 19, 12:44 PST
Investigating - We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.
Nov 19, 12:18 PST
Performance Degradation in NA2 Sandbox ZID-NA2-SBX-05
Resolved - We have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-SBX-05.
The impacted windows were:
2024-11-18 7.57 PM to 8.24 PM (Pacific)
The performance is back to normal, and we are monitoring.
Nov 19, 00:48 PST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Error Posting Invoices in Zuora Billing UI
Resolved - This incident has been resolved.
Nov 15, 13:30 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 12:20 PST
Investigating - We’ve observed an issue where a subset of customers cannot post invoices in the Billing UI. We’re investigating this as a top priority.
Nov 15, 11:45 PST
Intermittent Performance Degradation for a subset of customers in NA1 Sandbox
Resolved - This incident has been resolved.
Nov 15, 13:13 PST
Investigating - We are observing Intermittent performance degradation for a subset of customers in NA1 Sandbox environment. Engineering team is investigating and working to resolve this issue.
Nov 15, 07:35 PST
Nov 14, 2024
Access to the tenants through OneID partially unavailable
Resolved - This incident has been resolved.
Nov 14, 13:53 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 12:47 PST
Update - We’re continuing to work on the fix for this issue with the highest priority.
Nov 14, 12:22 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 11:31 PST
Update - We're continuing to investigate this with the highest priority.
Impacted environments - NA1 Production, NA1 Sandbox.
Nov 14, 10:55 PST
Update - We’re continuing to investigate this with the highest priority.
Nov 14, 10:18 PST
Investigating - We are currently investigating an issue that is affecting users from logging into OneID
Nov 14, 09:48 PST
Nov 13, 2024
Object Manager UI and Custom Objects API Unavailable in Sandbox and Central Sandbox
Resolved - This incident has been resolved.
Nov 13, 23:00 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 16:52 PST
Update - We are continuing to investigate this issue.
Nov 13, 16:22 PST
Investigating - We are currently investigating an issue where Object Manager UI and Custom Objects API are unavailable in NA1/NA2/EU1 Sandbox and NA1 Central Sandbox environments.
Nov 13, 16:21 PST
CyberSource Payment Method Updater (PMU) jobs failed due to Invalid Certificate for a subset of production tenants
Resolved - This incident has been resolved.
Nov 13, 16:34 PST
Update - We are continuing to work with CyberSource to resolve the issue and restore the service.
Nov 11, 03:04 PST
Identified - We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. We are following up with CyberSource to fix the certificate issue on their side and restore the service.
Nov 6, 04:08 PST
Legacy Vantiv Gateway Failure
Resolved - The issue has been fixed and validated.
Nov 13, 06:56 PST
Identified - Engineering team has identified the issue. Response code 136 was introduced by Vantiv gateway on Nov-05. Currently we are working on the response code mapping to fix this issue.
Nov 11, 23:52 PST
Investigating - Our engineering team is investigating an issue affecting payment processing through the legacy Vantiv gateway, which may result in duplicate charges.
Nov 11, 14:27 PST
Promo Codes and Connect.Zuora.com performance issue
Resolved - This incident has been resolved.
Nov 13, 05:57 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 05:12 PST
Investigating - We have observed intermittent performance issues with Promo codes and Connect.zuora.com. We are investigating this with the highest priority.
Nov 13, 05:10 PST
Nov 12, 2024

No incidents reported.

Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Performance Degradation in NA2 Production ZID-NA2-PROD-48
Resolved - This incident has been resolved.
Nov 6, 08:13 PST
Monitoring - We have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-PROD-48. The performance is back to normal and we are monitoring
Nov 6, 06:45 PST
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