Zuora System Status Page
Performance degradation causing delays in processing Gateway Reconciliation jobs on EU Production tenants
Update - We are continuing to work on a fix for this issue.
May 11, 08:12 PDT
Identified - The issue has been identified and a fix is being implemented.
May 11, 03:10 PDT
Investigating - We're investigating a performance degradation causing delays in processing Gateway Reconciliation jobs on EU Production tenants.
May 11, 01:40 PDT
AMERICAS - HOSTED ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD ? Degraded Performance
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Degraded Performance
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SYSTEM MAINTENANCE - ZUORA REVENUE SYSTEMS - Saturday MAY 15, 2021 May 15, 19:00 - May 16, 01:00 PDT
We will be conducting maintenance to our Zuora Revenue systems on Saturday May 15, 2021. For full details, please refer to our community post. https://community.zuora.com/t5/Maintenance-Notifications/SYSTEM-MAINTENANCE-ZUORA-BILLING-amp-REVENUE-SYSTEMS-Saturday/ba-p/35778
Posted on May 5, 11:46 PDT
SYSTEM MAINTENANCE - ZUORA BILLING - Saturday MAY 15, 2021 May 15, 19:00-21:00 PDT
We will be conducting maintenance to our Zuora Billing US Hosted Datacenter on Saturday May 15, 2021. For full details, please refer to our community post. https://community.zuora.com/t5/Maintenance-Notifications/SYSTEM-MAINTENANCE-ZUORA-BILLING-amp-REVENUE-SYSTEMS-Saturday/ba-p/35778
Posted on May 5, 11:44 PDT
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
May 11, 2021
Netsuite Connector app not working
Resolved - This incident has been resolved.
May 11, 08:37 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 08:26 PDT
Update - We are continuing to work on the fix for this issue.
May 10, 20:56 PDT
Update - Our engineering team has identified the root cause and are currently working to resolve the issue.
May 10, 05:29 PDT
Identified - Netsuite connector is intermittently unavailable for all Connect customers. Engineering teams are currently working on this with the highest priority.
May 10, 01:07 PDT
Latency impacting Data Source Export & AQuA jobs for a subset of EU Production tenants
Resolved - This incident has been resolved.
May 11, 08:27 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 08:17 PDT
Investigating - We are investigating a performance degradation impacting Data Source Export & AQuA jobs for a subset of EU Production tenants.
May 11, 07:52 PDT
May 10, 2021
Performance degradation causing latency for Sync 360+ on EU Sandboxes
Resolved - This incident has been resolved.
May 10, 08:32 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 05:23 PDT
Identified - The issue has been identified and a fix is being implemented.
May 10, 05:12 PDT
Investigating - We're investigating a performance degradation causing latency for Sync 360+ on EU Sandboxes.
May 10, 04:37 PDT
May 9, 2021

No incidents reported.

May 8, 2021
Performance degradation causing 360+ sync latency for EU Production tenants
Resolved - This incident has been resolved.
May 8, 18:50 PDT
Monitoring - A fix has been implemented and we are monitoring the latency for no lingering issues.
May 7, 12:39 PDT
Investigating - We have identified a latency in 360+ sync for EU Production tenants. Our Engineering team is investigating the root cause with utmost priority.
May 7, 07:13 PDT
May 7, 2021
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Delays in batch operations for a small subset of EU cloud production tenants
Resolved - This incident has been resolved.
May 4, 14:38 PDT
Update - We are still monitoring this issue. The next update will be provided in 4 hours.
May 4, 09:38 PDT
Monitoring - We have implemented a fix and are continuing to monitor this.
May 4, 00:40 PDT
Investigating - A small subset of EU cloud production tenants are experiencing delays in batch operations including export jobs, batch query, reporting functions. We’re investigating this with the highest priority.
May 3, 22:29 PDT
May 3, 2021
May 2, 2021
Brief performance degradation in Hosted Payment pages for a small subset of Americas - Hosted Production tenants
Resolved - We have investigated a brief performance degradation in Hosted Payment pages for a very small subset of tenants in the “Americas - Hosted Production” environment. This occurred between 10:30 am PDT, and 10:35 am PDT today (May 2, 2021). This has since been resolved.
May 2, 12:34 PDT
May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Performance degradation impacting reports/exports/Z360 sync/notifications for a sub-set of NA Cloud tenants
Resolved - This incident has been resolved.
Apr 29, 05:51 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 08:48 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 08:12 PDT
Update - We are continuing to investigate this issue.
Apr 28, 07:08 PDT
Update - We are continuing to investigate this issue.
Apr 28, 05:09 PDT
Update - We are continuing to investigate this issue.
Apr 28, 04:04 PDT
Investigating - We are currently investigating this issue.
Apr 28, 03:35 PDT
Apr 28, 2021
Apr 27, 2021
Latency issue in a subset of US Cloud Production tenants
Resolved - This incident has been resolved.
Apr 27, 03:27 PDT
Monitoring - We have applied a fix on the issue.
We are monitoring the status now.
Apr 21, 23:00 PDT
Investigating - A small subset of US Production tenants are experiencing latency, which impacts notifications and Zuora 360+. Our engineers are actively working on the fix.
Apr 21, 11:11 PDT
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