Zuora System Status Page
Update - We are currently working with Oanda to clarify the impacted time period and currencies. Once we have this information we will apply a fix accordingly.
Oct 19, 05:07 PDT
Investigating - We are currently investigating an issue identified at Oanda's end through our Billing service on incorrect foreign exchange rates which may result in erroneous output in journal run or trial balance run results between Oct 14, 2020, to Oct 17, 2020. Our Engineering teams are actively working on this.
Oct 19, 01:06 PDT
Update - We found another slight impact between 6.05 pm PDT and 6.06 pm PDT on 10/17/2020. Our Engineers are still investigating on this with the topmost priorities.
Oct 17, 19:17 PDT
Investigating - We identified a brief interruption to Billing UI, API, and Integrations services in the Americas-Hosted Production environment that occurred between 6:25 pm PDT and 6:26 pm PDT and again between 7:05 pm PDT and 7:06 pm PDT on 10/16/2020. Our Engineering teams are investigating with the highest priority.
Oct 16, 20:04 PDT
AMERICAS - HOSTED ? Degraded Performance
Production UI ? Degraded Performance
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD ? Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD ? Degraded Performance
Production UI Degraded Performance
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 05:25 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 04:58 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 04:46 PDT
Investigating - We are currently investigating this issue.
Oct 20, 04:27 PDT
Oct 19, 2020

Unresolved incidents: Incorrect Foreign Exchange rates from Oanda, Brief interruption of Billing services for Americas-Hosted Production tenants.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Oct 16, 2020
Resolved - Connect login page was unreachable between 6:46 AM - 6:56 AM (Pacific). The issue has been resolved.
Oct 16, 06:30 PDT
Oct 15, 2020
Resolved - This incident has been resolved
Oct 15, 15:41 PDT
Monitoring - We experienced intermittent issues with a small subset of customers in Americas-Cloud Production and Central Sandbox environments where users using Zuora UI would get logged out and asked to log back in repeatedly.
Oct 14, 13:11 PDT
Oct 14, 2020
Resolved - This incident has been resolved
Oct 14, 12:58 PDT
Investigating - We are currently investigating a performance degradation impacting the Data Query feature on EU Production tenants.
Oct 14, 09:03 PDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020
Resolved - This incident has been resolved.
Oct 12, 07:55 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 06:38 PDT
Investigating - We are currently investigating this issue.
Oct 12, 04:50 PDT
Oct 11, 2020

No incidents reported.

Oct 10, 2020
Resolved - This incident has been resolved.
Oct 10, 20:48 PDT
Monitoring - We’ve rolled out a fix and are monitoring the results.
Oct 10, 18:30 PDT
Identified - We have identified the cause to be a CDN provider feature. We're working with our CDN provider towards disabling that feature to mitigate impact.
Oct 10, 14:29 PDT
Update - We are continuing to investigate this with highest priority. Our current investigation has isolated this to a subset of customers in our Americas Hosted Production environment wherein Hosted Payment Method (HPM) rendering functionality for such customers is impacted.
Oct 10, 13:21 PDT
Update - We are continuing to investigate this issue.
Oct 10, 05:33 PDT
Investigating - We are experiencing HTTP 404 Not Found errors in our US production tenants. No performance degradation has been identified due to this error and we are currently investigating with our Engineering and the Akamai team.
Oct 10, 02:05 PDT
Oct 9, 2020

No incidents reported.

Oct 8, 2020
Resolved - This incident has been resolved.
Oct 8, 22:17 PDT
Monitoring - The issue has been identified and addressed. We are monitoring the results.
Oct 8, 18:07 PDT
Investigating - The Marketplace is experiencing performance degradation, causing issues in navigating the site. We are currently investigating the issue.
Oct 8, 17:38 PDT
Oct 7, 2020
Resolved - This incident has been resolved.
Oct 7, 23:18 PDT
Update - We are continuing to monitor for any further issues.
Oct 7, 05:47 PDT
Monitoring - We have identified the issue in Promo code Apps where the deletion of the existing campaign's custom fields were not working as expected.
A fix has been implemented, and we are monitoring the results.
Oct 6, 22:33 PDT
Resolved - This incident has been resolved
Oct 7, 15:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 08:35 PDT
Investigating - We are investigating an issue related to slow response times for a subset of customers in the US Production environment. Our internal teams are working to resolve this issue with the highest priority.
Oct 7, 06:53 PDT
Resolved - This incident has been resolved.
Oct 7, 08:39 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 05:47 PDT
Investigating - We have identified an issue where “Gateway Timeout Error” is thrown when trying to upload Invoice Template. Also, the Regeneration of Invoice PDF is delayed. Our Engineering teams are working on a fix at the highest priority
Oct 7, 01:38 PDT