Zuora Status

Zuora System Status Page

Incorrect Foreign Exchange rates from Oanda

Update - We are currently working with Oanda to clarify the impacted time period and currencies. Once we have this information we will apply a fix accordingly.
Oct 19, 05:07 PDT

Investigating - We are currently investigating an issue identified at Oanda's end through our Billing service on incorrect foreign exchange rates which may result in erroneous output in journal run or trial balance run results between Oct 14, 2020, to Oct 17, 2020. Our Engineering teams are actively working on this.
Oct 19, 01:06 PDT

Brief interruption of Billing services for Americas-Hosted Production tenants

Update - We found another slight impact between 6.05 pm PDT and 6.06 pm PDT on 10/17/2020. Our Engineers are still investigating on this with the topmost priorities.
Oct 17, 19:17 PDT

Investigating - We identified a brief interruption to Billing UI, API, and Integrations services in the Americas-Hosted Production environment that occurred between 6:25 pm PDT and 6:26 pm PDT and again between 7:05 pm PDT and 7:06 pm PDT on 10/16/2020. Our Engineering teams are investigating with the highest priority.
Oct 16, 20:04 PDT

AMERICAS - HOSTED Degraded Performance

Production UI Degraded Performance

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Production Integrations Operational

EUROPE - CLOUD Degraded Performance

Production UI Degraded Performance

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

ZUORA REVENUE Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

Fetching

Americas Sandbox Response Time - Measured from US and EU

Fetching

EU Production Response Time - Measured from EU

Fetching

EU Sandbox Response Time - Measured from EU

Fetching

Past Incidents

Oct 21, 2020

No incidents reported today.

Oct 20, 2020

We're investigating intermittent HTML 4xx API errors reported on EU Sandbox environments

Resolved - This incident has been resolved.
Oct 20, 05:25 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 04:58 PDT

Identified - The issue has been identified and a fix is being implemented.
Oct 20, 04:46 PDT

Investigating - We are currently investigating this issue.
Oct 20, 04:27 PDT

Oct 19, 2020

Unresolved incidents: Incorrect Foreign Exchange rates from Oanda, Brief interruption of Billing services for Americas-Hosted Production tenants.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

Oct 16, 2020

Connect login page was unreachable between 6:46 AM - 6:56 AM (Pacific)

Resolved - Connect login page was unreachable between 6:46 AM - 6:56 AM (Pacific). The issue has been resolved.
Oct 16, 06:30 PDT

Oct 15, 2020

Intermittent issues with users getting logged out of Zuora UI

Resolved - This incident has been resolved
Oct 15, 15:41 PDT

Monitoring - We experienced intermittent issues with a small subset of customers in Americas-Cloud Production and Central Sandbox environments where users using Zuora UI would get logged out and asked to log back in repeatedly.
Oct 14, 13:11 PDT

Oct 14, 2020

Performance degradation on Data Query for EU Production tenants

Resolved - This incident has been resolved
Oct 14, 12:58 PDT

Investigating - We are currently investigating a performance degradation impacting the Data Query feature on EU Production tenants.
Oct 14, 09:03 PDT

Oct 13, 2020

No incidents reported.

Oct 12, 2020

We are investigating a performance degradation impacting the Data Query feature on EU Production tenants.

Resolved - This incident has been resolved.
Oct 12, 07:55 PDT

Identified - The issue has been identified and a fix is being implemented.
Oct 12, 06:38 PDT

Investigating - We are currently investigating this issue.
Oct 12, 04:50 PDT

Oct 11, 2020

No incidents reported.

Oct 10, 2020

HTTP 404 - Not Found errors in US production tenants.

Resolved - This incident has been resolved.
Oct 10, 20:48 PDT

Monitoring - We’ve rolled out a fix and are monitoring the results.
Oct 10, 18:30 PDT

Identified - We have identified the cause to be a CDN provider feature. We're working with our CDN provider towards disabling that feature to mitigate impact.
Oct 10, 14:29 PDT

Update - We are continuing to investigate this with highest priority. Our current investigation has isolated this to a subset of customers in our Americas Hosted Production environment wherein Hosted Payment Method (HPM) rendering functionality for such customers is impacted.
Oct 10, 13:21 PDT

Update - We are continuing to investigate this issue.
Oct 10, 05:33 PDT

Investigating - We are experiencing HTTP 404 Not Found errors in our US production tenants. No performance degradation has been identified due to this error and we are currently investigating with our Engineering and the Akamai team.
Oct 10, 02:05 PDT

Oct 9, 2020

No incidents reported.

Oct 8, 2020

Performance degradation on Marketplace apps, workflow for US sandbox tenants.

Resolved - This incident has been resolved.
Oct 8, 22:17 PDT

Monitoring - The issue has been identified and addressed. We are monitoring the results.
Oct 8, 18:07 PDT

Investigating - The Marketplace is experiencing performance degradation, causing issues in navigating the site. We are currently investigating the issue.
Oct 8, 17:38 PDT

Oct 7, 2020

Promo Code App issue in deletion with custom fields.

Resolved - This incident has been resolved.
Oct 7, 23:18 PDT

Update - We are continuing to monitor for any further issues.
Oct 7, 05:47 PDT

Monitoring - We have identified the issue in Promo code Apps where the deletion of the existing campaign's custom fields were not working as expected.
A fix has been implemented, and we are monitoring the results.
Oct 6, 22:33 PDT

Performance degradation for a subset of tenants in US Production

Resolved - This incident has been resolved
Oct 7, 15:10 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 08:35 PDT

Investigating - We are investigating an issue related to slow response times for a subset of customers in the US Production environment. Our internal teams are working to resolve this issue with the highest priority.
Oct 7, 06:53 PDT

Performance Degradation while uploading Invoice Template and generating PDF for a subset of US Sandbox Tenants

Resolved - This incident has been resolved.
Oct 7, 08:39 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 05:47 PDT

Investigating - We have identified an issue where “Gateway Timeout Error” is thrown when trying to upload Invoice Template. Also, the Regeneration of Invoice PDF is delayed. Our Engineering teams are working on a fix at the highest priority
Oct 7, 01:38 PDT

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