Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
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Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022
Delay in call out and email notifications in EU1 production
Resolved - This incident has been resolved.
May 25, 11:11 PDT
Update - We are continuing to monitor for any further issues.
May 24, 13:21 PDT
Monitoring - We have identified delays in call outs and email notifications in EU1 production environment. Our teams are engaged on this with the highest priority. We have implemented a fix and monitoring the issue.
May 24, 12:21 PDT
May 24, 2022
Delays with 360+ sync jobs impacting a subset of the tenants for US(NA2) Production.
Resolved - This incident has been resolved.
May 24, 15:35 PDT
Monitoring - The latency is gone and we are keeping monitoring.
May 24, 07:39 PDT
Investigating - We detected delays with 360+ sync jobs impacting a subset of tenants for US(NA2) Production. Our Engineering teams are looking into it now.
May 24, 00:42 PDT
Self-refresh service unavailable
Resolved - The issue is fixed now, we are able to submit the self-refresh
May 24, 07:46 PDT
Investigating - Our Engineering teams are currently investigating an issue with the self-refresh service. Hence request for manual refresh by submitting a support ticket if needed until further notice.
May 21, 03:09 PDT
May 23, 2022
Delays with 360+ sync jobs impacting a subset of the tenants for US(NA2) Production.
Resolved - This incident has been resolved.
May 23, 18:54 PDT
Identified - We have identified the root cause of the issue and the mitigation measure has been taken.
We may still need a couple of hours for the latency to drop completely.
May 23, 15:31 PDT
Investigating - Our Engineering teams are looking into delays with 360+ sync jobs impacting a subset of tenants for US(NA2) Production.
May 23, 11:19 PDT
May 22, 2022
500 Error for Authentication issue in Sandbox environment
Resolved - This incident has been resolved.
May 22, 20:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 19:18 PDT
Investigating - The team is investigating an issue where 500 errors are returned when issuing OAuth calls in the Sandbox environment.
May 22, 18:03 PDT
May 21, 2022
May 20, 2022
Product Catalog sync failure for a subset of US (NA2) Prod & EU Prod tenants.
Resolved - This incident has been resolved.
May 20, 03:25 PDT
Identified - We have identified the issue and a fix is implemented.
May 20, 01:17 PDT
Investigating - Product Catalog sync is failing with the error "Statement cancelled due to timeout or client request” in US (NA2) PROD and EU PROD environments for a subset of tenants.
Our engineering team is currently investigating this with the utmost priority.
May 19, 15:18 PDT
May 19, 2022
May 18, 2022
Elevated error rates with login/oAuth requests
Resolved - This incident has been resolved.
May 18, 10:51 PDT
Update - We are continuing to monitor for any further issues.
May 18, 06:48 PDT
Monitoring - Our team applied a few modifications on performance for the instances to handle the numbers of requests we were receiving and so we’ll monitor if this for the next 6 to 10 hours.
May 17, 23:56 PDT
Investigating - Our engineering teams have observed small but elevated error rates for login/oAuth requests in the NA2 production environment. We are investigating this with the highest priority.
May 17, 20:19 PDT
May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022
[SCHEDULED] - SYSTEM MAINTENANCE - ZUORA REVENUE CLOUD - Saturday May 14, 2022
Completed - The scheduled maintenance has been completed.
May 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:01 PDT
Scheduled - In order to improve the customer experience and keep our systems updated to the latest scalable technologies, we will be performing a scheduled maintenance downtime for our Zuora Revenue Cloud

For additional details, please see our Zuora Community post:
https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=89bd72ed-e4d3-48bb-9a05-81b6638ede01&CommunityKey=c91d3142-7e65-4715-9e11-7eb5c768c213&ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3dc91d3142-7e65-4715-9e11-7eb5c768c213
May 12, 16:10 PDT
May 14, 2022
[SCHEDULED] - SYSTEM MAINTENANCE - ZUORA MARKETPLACE APPS - Saturday May 14, 2022
Completed - The scheduled maintenance to ZUORA MARKETPLACE APPS has been cancelled due to a technical issue. We apologize for any inconvenience.
May 14, 19:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:01 PDT
Scheduled - In order to improve the customer experience and keep our systems updated to the latest scalable technologies, we will be performing a scheduled maintenance downtime for our Zuora Marketplace Applications platform.

For additional details, please see our Zuora Community post:
https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=89bd72ed-e4d3-48bb-9a05-81b6638ede01&CommunityKey=c91d3142-7e65-4715-9e11-7eb5c768c213&ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3dc91d3142-7e65-4715-9e11-7eb5c768c213
May 12, 11:57 PDT
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

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