Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
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EU Sandbox Response Time - Measured from EU ?
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Past Incidents
Jun 12, 2021

No incidents reported today.

Jun 11, 2021
Intermittent connectivity issue on EU prod and SBX environments for both Zuora billing and Revenue application
Resolved - This incident has been resolved.
Jun 11, 14:28 PDT
Update - Service has been restored. We will continue to monitor for the next 12-24h
Jun 10, 18:43 PDT
Monitoring - We have implemented some mitigation measures as recommended by our cloud provider, and are seeing improvement and recovery of Zuora Billing services in the EU region across API Sandbox and Production.
Jun 10, 16:35 PDT
Investigating - We are facing the intermittent connectivity issue(Starting at 1:22 PM PT) on EU prod and SBX environments for both Zuora billing and Revenue application due to an underlying issues with our Cloud provider.

We are actively working with our cloud service provider on the issue.
Jun 10, 14:22 PDT
US sandbox environment is impacted when we try to make a payment via API using Chase Paymentech Orbital Gateway.
Resolved - This incident has been resolved.
Jun 11, 09:45 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 01:54 PDT
Update - We are continuing to investigate this issue.
Jun 11, 00:02 PDT
Investigating - A subset of the customers in the US sandbox environment is impacted when they are trying to make a payment via API using Chase Paymentech Orbital Gateway. The issue has started on 06/09/2021 at 9 PM PST.
Jun 10, 14:11 PDT
Jun 10, 2021
Performance degradation impacting the Worldpay (Litle) Payment Method Updater for a sub-set of US Hosted tenants
Resolved - This incident has been resolved.
Jun 10, 18:13 PDT
Update - We are continuing to monitor for any further issues.
Jun 3, 02:27 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 05:25 PDT
Investigating - We're investigating a performance degradation impacting the Worldpay (Litle) Payment Method Updater for a sub-set of US Hosted tenants
Jun 2, 02:48 PDT
Service Degradation for Avalara Tax Engine
Resolved - This incident has been resolved.
Jun 10, 08:43 PDT
Monitoring - We have reached out to Avalara and are monitoring the results.
Jun 9, 23:55 PDT
Investigating - A subset of customers using the Avalara Tax engine experienced degraded performance and were receiving tax errors between 9:54 PM and 10:39 PM PDT. We are proactively contacting Avalara support to investigate the issue.
Jun 9, 23:00 PDT
Jun 9, 2021
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Jun 2, 2021
Jun 1, 2021
Performance degradation impacting 360+ sync and notifications latency for a sub-set of EU Production tenants
Resolved - This incident has been resolved
Jun 1, 09:32 PDT
Identified - We have identified a performance degradation impacting 360+ sync and notifications latency for a sub-set of EU Production tenants
Jun 1, 07:32 PDT
May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.

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