Zuora Status

Zuora System Status Page

Delays in payment gateway reconciliation jobs.

Monitoring - A fix has been implemented, we are proactively monitoring the status currently.
Oct 23, 00:09 PDT

Identified - We have identified the issue and a fix is being implemented.
Oct 22, 18:40 PDT

Update - We are continuing to investigate this issue.
Oct 22, 08:34 PDT

Investigating - A subset of tenants across Americas Cloud, Americas Hosted (Cloud 2) and Europe Cloud are experiencing delays in payment gateway reconciliation jobs. We’re investigating this with the highest priority.
Oct 22, 00:55 PDT

AMERICAS - HOSTED / AMERICAS - CLOUD 2 (NA2) Degraded Performance

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Degraded Performance

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD Degraded Performance

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Degraded Performance

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD Degraded Performance

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Degraded Performance

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - November 13, 2021 Nov 13, 19:00-21:00 PDT

Update - What is happening?
Due to delays in changes made by our payment gateway providers we’ve made the decision to align with our previously scheduled maintenance window on November 13th.
Oct 18, 11:15 PDT

Scheduled - Maintenance Window:
Saturday November 13, 2021 - 7:00PM to 9:00PM PDT

In order to improve the customer experience and keep our systems updated to the latest scalable technologies, we will be performing a scheduled maintenance downtime of the America's Hosted Production Environment to accommodate a major infrastructure update. During this maintenance window, the America's Hosted Production Environment will be unavailable.

For additional details, please see our Zuora Community post: https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=68132cda-6776-4ef4-bb39-e7d389727fec
Oct 18, 11:00 PDT

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

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Americas Sandbox Response Time - Measured from US and EU

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EU Production Response Time - Measured from EU

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EU Sandbox Response Time - Measured from EU

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Past Incidents

Oct 23, 2021

Unresolved incident: Delays in payment gateway reconciliation jobs..

Oct 22, 2021

A subset of tenants in the US Central Sandbox and all production environments experienced a data query problem

Resolved - This incident has been resolved.
Oct 22, 18:30 PDT

Update - The issue is still under investigation.
Oct 21, 23:05 PDT

Identified - We experienced a similar issue across all production environments as well and have already applied a fix to the same.
Oct 21, 20:30 PDT

Update - The issue is still under investigation.
Oct 21, 18:44 PDT

Update - We are continuing to investigate this issue.
Oct 21, 00:32 PDT

Update - We are continuing to investigate this issue.
Oct 20, 19:49 PDT

Investigating - We are investigating this issue that affects Central Sandbox tenants.
Oct 20, 11:54 PDT

Oct 21, 2021

Oct 20, 2021

Oct 19, 2021

Intermittent Authentication Errors

Resolved - This incident has been resolved.
Oct 19, 09:58 PDT

Update - We are continuing to monitor this further.
Oct 16, 02:27 PDT

Update - We are continuing to monitor for any further issues.
Oct 15, 11:29 PDT

Update - We are continuing to monitor this issue.
Oct 15, 02:20 PDT

Update - We had another occurrence between 2:00 PM PDT and 2:11 PM PDT. We continue to monitor further.
Oct 14, 16:44 PDT

Monitoring - The impact of the intermittent issue was approximately between 8 AM PDT and 11 AM PDT. We are currently monitoring for any further occurrences.
Oct 14, 12:27 PDT

Investigating - We are investigating intermittent latency with our authentication service for customers in our America's Hosted datacenter. Our engineers are actively working on the issue.
Oct 14, 11:23 PDT

A subset of US API sandbox tenants may not be able to upload invoice templates.

Resolved - A subset of US API sandbox tenants may not be able to upload invoice templates.
This issue has been resolved.
Oct 19, 00:04 PDT

Oct 18, 2021

US Production tenants experiencing latency in processing 360+ sync, Billing, Notifications jobs, and Billing Audit Trail.

Resolved - A latency issue has been detected by our team. US Production tenants experiencing latency in processing 360+ sync, Billing, Notifications jobs, and Billing Audit Trail. This issue has been resolved.
Oct 18, 21:28 PDT

A subset of customers tenant with Zuora ID ZID-AH-PROD-19 may experience delay in Data Source Export on 10-18-2021.

Resolved - A subset of customers tenant with Zuora ID ZID-AH-PROD-19 may experience delay in Data Source Export on 10-18-2021.

To find your Zuora ID, please follow the below:
1. Go to the top right Administration menu
2. Click on "Profile"
3. Then "Manage Your Profile"
4. Look to see if a "Zuora ID" is populated under the Tenant ID
Oct 18, 20:30 PDT

In Sandbox environment, subscribe API fails when ProcessPayments parameter is "true".

Resolved - This incident has been resolved.
Oct 18, 15:30 PDT

Monitoring - The fix has been deployed.
We are monitoring the status.
Oct 18, 07:37 PDT

Investigating - In Sandbox environment, subscribe API fails when ProcessPayments parameter is "true".
We are investigating the issue now.
Oct 18, 04:03 PDT

Oct 17, 2021

No incidents reported.

Oct 16, 2021

EU Production tenants experiencing latency in processing 360+ sync and Notifications jobs

Resolved - This incident has been resolved.
Oct 16, 18:29 PDT

Update - We are continuing to monitor this further.
Oct 16, 02:27 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 17:12 PDT

Investigating - We are experiencing latency in 360+ sync and notification jobs for EU Production tenants. Our Engineers are actively investigating the root cause.
Oct 15, 14:44 PDT

Connection issues to Litle payment gateway

Resolved - This incident has been resolved.
Oct 16, 05:08 PDT

Update - We are continuing to monitor for any further issues.
Oct 15, 23:26 PDT

Monitoring - We are seeing connection issues to Litle payment gateway. Per https://status.transactiongateway.com/incidents/ytppg092w0bq, there is an ongoing incident at the gateway side.
Oct 15, 23:24 PDT

Oct 15, 2021

Connection issues to Braintree Gateway

Resolved - This incident has been resolved.
Oct 15, 18:11 PDT

Monitoring - We are monitoring the status of the incident from Braintree payment gateway.
Oct 15, 17:22 PDT

Identified - We are encountering a connection issue to the Braintree payment gateway. Per https://www.paypal-status.com/history/eventdetails/48068, there is an ongoing incident at the gateway side.
Oct 15, 16:04 PDT

A subset of Production and Sandbox environments experienced internal error while launching the Tax App in Zuora UI.

Resolved - This incident has been resolved.
Oct 15, 14:54 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 01:53 PDT

Investigating - We are currently investigating the issue. It affects UI access only.
Oct 14, 21:18 PDT

Oct 14, 2021

Subset of tenants in US Production environment experienced Data Query timeouts between 10/13/2021 and 10/14/2021 PDT.

Resolved - This incident has been resolved.
Oct 14, 18:25 PDT

Monitoring - Subset of tenants in US Production environment experienced Data Query timeouts between 10/13/2021 and 10/14/2021 PDT.
The impact has been resolved now.
We are now monitoring the status.
Oct 14, 17:20 PDT

Oct 13, 2021

No incidents reported.

Oct 12, 2021

Performance Degradation for a subset of tenants

Resolved - This incident has been resolved.
Oct 12, 13:47 PDT

Monitoring - We are investigating a performance issue that happened between 8:10 AM and 8:39 AM PDT, impacting a subset of customers with Zuora ID ZID-AH-PROD-19. This has been resolved now, and we are currently monitoring for further occurrences.

To look up your Zuora ID, please review the following article: https://knowledgecenter.zuora.com/Billing/Tenant_Management/A_Personal_Settings
Oct 12, 10:21 PDT

Avalara Connection issues

Resolved - "We have identified Avalara Connection issues for a subset of tenants between 10:17 AM PST and 11:30 AM PST. This has been resolved. We have opened a case with Avalara to investigate the issue and provide a root cause."
Oct 12, 11:44 PDT

Degradation in Reporting Service

Resolved - This incident has been resolved.
Oct 12, 03:34 PDT

Monitoring - A subset of our US tenants experienced issues with Reporting. This has been resolved, and we are currently monitoring for further occurrences.
Oct 11, 16:29 PDT

Oct 11, 2021

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

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