Zuora System Status Page
Login issues on Sandbox environments
Update - We are continuing to work on a fix for the issue
Feb 28, 00:37 PST
Update - We are continuing to work on a fix for the issue
Feb 27, 16:46 PST
Update - We are continuing to work on a fix for this issue.
Feb 27, 02:31 PST
Update - We are continuing to work on a fix for this issue.
Feb 26, 08:52 PST
Update - The issue has been identified and a fix is still being implemented. All usernames are now accepted and can be updated.
The impact at this point is limited to text-based 2FA login verifications. If you're blocked by your 2FA code not being accepted, please reach out to Zuora Support and we can disable 2FA for the impacted users.
Feb 26, 02:22 PST
Identified - The issue has been identified and a fix is being implemented
Feb 25, 16:02 PST
Update - We are continuing to investigate this issue.
Feb 25, 08:50 PST
Investigating - We are investigating an issue impacting login operations on Sandbox environments, where in some cases usernames and/or 2FA authentication codes are not accepted.
Feb 25, 07:35 PST
AMERICAS - HOSTED ? Degraded Performance
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Degraded Performance
Sandbox API ? Degraded Performance
Sandbox Integrations ? Degraded Performance
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD ? Degraded Performance
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Degraded Performance
Sandbox API ? Degraded Performance
Sandbox Integrations ? Degraded Performance
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD ? Degraded Performance
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Degraded Performance
Sandbox API ? Degraded Performance
Sandbox Integrations ? Degraded Performance
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Feb 28, 2021

Unresolved incident: Login issues on Sandbox environments.

Feb 27, 2021
Feb 26, 2021
Feb 25, 2021
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Appstore connector unavailable
Resolved - We have identified the issues and are now working on preventing it in the future
Feb 19, 16:15 PST
Update - There is delayed processing while AppStore connector is catching up. We are still monitoring.
Feb 19, 00:15 PST
Update - We are continuing to monitor for any further issues.
Feb 18, 07:00 PST
Monitoring - Restoration of schedules has been done.
We are now monitoring the status.
Feb 17, 19:40 PST
Identified - Appstore connector was unavailable. Customers of Appstore connector with running jobs were affected by this. Any missed jobs will be picked up on the next scheduled run.
We're actively working to restore schedules now.
Feb 17, 18:26 PST
Debit Memo Viewing Availability
Resolved - This incident has been resolved.
Feb 19, 08:44 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 02:18 PST
Update - We are continuing to work on a fix for this issue.
Feb 18, 18:58 PST
Identified - The issue has been identified and we are working on a fix.
Feb 18, 17:14 PST
Investigating - We are investigating an issue related to viewing DebitMemos in the Zuora Billing UI
Feb 18, 14:27 PST
Feb 18, 2021
Performance degradation impacting Workflow for a small subset of EU tenants
Resolved - We have identified the issue and we have reached out to the impacted customer directly.
Feb 18, 09:01 PST
Update - We are continuing to investigate this issue.
Feb 18, 06:49 PST
Update - Our engineers continue to investigate this issue. We have established this is impacting a small subset of EU tenants.
Feb 18, 04:46 PST
Investigating - We are investigating a performance degradation impacting the Workflow UI resulting in slow loading times and 504 timeouts.
Feb 18, 02:35 PST
Feb 17, 2021
Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

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