Zuora System Status Page
Update - We are continuing to work on a fix for this issue.
May 11, 08:12 PDT
Identified - The issue has been identified and a fix is being implemented.
May 11, 03:10 PDT
Investigating - We're investigating a performance degradation causing delays in processing Gateway Reconciliation jobs on EU Production tenants.
May 11, 01:40 PDT
AMERICAS - HOSTED ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD ? Degraded Performance
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Degraded Performance
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be conducting maintenance to our Zuora Revenue systems on Saturday May 15, 2021. For full details, please refer to our community post. https://community.zuora.com/t5/Maintenance-Notifications/SYSTEM-MAINTENANCE-ZUORA-BILLING-amp-REVENUE-SYSTEMS-Saturday/ba-p/35778
Posted on May 5, 11:46 PDT
We will be conducting maintenance to our Zuora Billing US Hosted Datacenter on Saturday May 15, 2021. For full details, please refer to our community post. https://community.zuora.com/t5/Maintenance-Notifications/SYSTEM-MAINTENANCE-ZUORA-BILLING-amp-REVENUE-SYSTEMS-Saturday/ba-p/35778
Posted on May 5, 11:44 PDT
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
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Past Incidents
May 11, 2021
Resolved - This incident has been resolved.
May 11, 08:37 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 08:26 PDT
Update - We are continuing to work on the fix for this issue.
May 10, 20:56 PDT
Update - Our engineering team has identified the root cause and are currently working to resolve the issue.
May 10, 05:29 PDT
Identified - Netsuite connector is intermittently unavailable for all Connect customers. Engineering teams are currently working on this with the highest priority.
May 10, 01:07 PDT
Resolved - This incident has been resolved.
May 11, 08:27 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 08:17 PDT
Investigating - We are investigating a performance degradation impacting Data Source Export & AQuA jobs for a subset of EU Production tenants.
May 11, 07:52 PDT
May 10, 2021
Resolved - This incident has been resolved.
May 10, 08:32 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 05:23 PDT
Identified - The issue has been identified and a fix is being implemented.
May 10, 05:12 PDT
Investigating - We're investigating a performance degradation causing latency for Sync 360+ on EU Sandboxes.
May 10, 04:37 PDT
May 9, 2021

No incidents reported.

May 8, 2021
Resolved - This incident has been resolved.
May 8, 18:50 PDT
Monitoring - A fix has been implemented and we are monitoring the latency for no lingering issues.
May 7, 12:39 PDT
Investigating - We have identified a latency in 360+ sync for EU Production tenants. Our Engineering team is investigating the root cause with utmost priority.
May 7, 07:13 PDT
May 7, 2021
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Resolved - This incident has been resolved.
May 4, 14:38 PDT
Update - We are still monitoring this issue. The next update will be provided in 4 hours.
May 4, 09:38 PDT
Monitoring - We have implemented a fix and are continuing to monitor this.
May 4, 00:40 PDT
Investigating - A small subset of EU cloud production tenants are experiencing delays in batch operations including export jobs, batch query, reporting functions. We’re investigating this with the highest priority.
May 3, 22:29 PDT
May 3, 2021
May 2, 2021
Resolved - We have investigated a brief performance degradation in Hosted Payment pages for a very small subset of tenants in the “Americas - Hosted Production” environment. This occurred between 10:30 am PDT, and 10:35 am PDT today (May 2, 2021). This has since been resolved.
May 2, 12:34 PDT
May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Resolved - This incident has been resolved.
Apr 29, 05:51 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 08:48 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 08:12 PDT
Update - We are continuing to investigate this issue.
Apr 28, 07:08 PDT
Update - We are continuing to investigate this issue.
Apr 28, 05:09 PDT
Update - We are continuing to investigate this issue.
Apr 28, 04:04 PDT
Investigating - We are currently investigating this issue.
Apr 28, 03:35 PDT
Apr 28, 2021
Apr 27, 2021
Resolved - This incident has been resolved.
Apr 27, 03:27 PDT
Monitoring - We have applied a fix on the issue.
We are monitoring the status now.
Apr 21, 23:00 PDT
Investigating - A small subset of US Production tenants are experiencing latency, which impacts notifications and Zuora 360+. Our engineers are actively working on the fix.
Apr 21, 11:11 PDT