Zuora System Status Page
All Systems Operational
AMERICAS Operational
Production UI   ? Operational
Production API   ? Operational
Production Integrations   ? Operational
Production Batch Operations   ? Operational
Production Reporting   Operational
Sandbox UI   ? Operational
Sandbox API   ? Operational
Sandbox Integrations   ? Operational
Sandbox Batch Operations   ? Operational
Sandbox Reporting   Operational
EUROPE Operational
Production UI   Operational
Production API   Operational
Production Integrations   Operational
Production Batch Operations   Operational
Production Reporting   Operational
Sandbox UI   Operational
Sandbox API   Operational
Sandbox Integrations   Operational
Sandbox Batch Operations   Operational
Sandbox Reporting   Operational
Connect Applications Operational
Connect - Production   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time ?
Fetching
Americas Sandbox Response Time ?
Fetching
EU Production Response Time ?
Fetching
EU Sandbox Response Time ?
Fetching
Past Incidents
Nov 18, 2017

No incidents reported today.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017
Resolved - The issue has been resolved.
Nov 15, 18:57 PST
Update - Our team has identified the issue impacting messaging queue for AQuA API that resulted in processing delays for a few customers. For the sort-term we have implemented mitigating solution to prevent the issue from re-occurring and a permanent fix will be deployed in the near future. We continue to monitor the platform to ensure optimal performance.
Nov 15, 12:08 PST
Update - Our team is still working on addressing this issue and will provide a progress update once available. We apologize for the inconvenience.
Nov 15, 08:53 PST
Monitoring - The queued AQua messages are processed. We will continue to monitor and provide updates once available.
Nov 15, 00:51 PST
Update - The team is still actively working on this issue. We will provide a progress update once available.
Nov 14, 22:31 PST
Update - Our team is still working on addressing this issue and will provide a progress update once available.
Nov 14, 19:29 PST
Investigating - Our Engineers are investigating a service degradation against a subset of customers for our AQuA API batch processing services. Our team is working on addressing this issue and will post an update shortly.
Nov 14, 16:20 PST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017
Resolved - Cause of brief disruption was due to failover of Service Router due to configuration management issue. Service and full redundancy have been restored. RCA forthcoming.
Nov 11, 19:35 PST
Monitoring - Periodic alerts for latency are being investigated with no customer availability impact. Monitoring will continue, with Incident remaining open until full mitigation of any customer impact is certain, or root cause found and resolved.
Nov 11, 17:24 PST
Update - We're actively investigating this issue with all available resources and shall keep this thread updated regularly.
Nov 11, 16:52 PST
Investigating - We are currently investigating a service degradation in EU production and APISandbox environments. We are currently investigating the scope of impact and will provide an update when we have one.
Nov 11, 16:05 PST
Nov 10, 2017
Resolved - The issue has been resolved on CyberSource side and it is confirmed that the CyberSource PMU has been restored to the status before the incident.
Nov 10, 01:24 PST
Update - We are continuing to work with CyberSource directly on investigating the root cause of this incident.
Nov 9, 15:29 PST
Update - Latest update is that we are continuing to work with CyberSource directly on investigating the root cause of this incident.
Nov 9, 12:42 PST
Update - The CyberSource product development team is engaged and investigating the incident with Zuora. We will provide an update after our next scheduled sync with CyberSource.
Nov 9, 10:28 PST
Update - Unfortunately we have no updates to report as we have received none overnight from CyberSource. We will provide more updates when we have any during US business hours today.
Nov 9, 06:32 PST
Update - CyberSource has escalated the problem and is investigating the root cause in order to restore PMU service. We will provide more updates when we have received any from CyberSource. Impacted customers are also welcome to reach out directly to CyberSource for more information.
Nov 8, 15:47 PST
Update - While we continue working with CyberSource on this incident, if you are experiencing a Payment Method Updated (PMU) error, your PMU account might be locked. Please follow these instructions to unlock your account with CyberSource: https://support.cybersource.com/cybskb/index?page=content&id=C744&cat=C_USER_ADMINISTRATION&actp=LIST
Nov 8, 13:45 PST
Update - We are continuing our investigation with CyberSource and will provide an update when we have more information to share.
Nov 8, 09:54 PST
Investigating - We are currently investigating an issue in our US Production environment with the the payment method updater (PMU) for CyberSource. Payment methods are not being updated, and we are working with CyberSource to investigate in order to restore service and identify root cause.
Nov 8, 06:47 PST
Nov 8, 2017
Resolved - The reporting service has been fully restored in our US and EU customer facing environments.
Nov 8, 07:39 PST
Monitoring - Reporting service is in the process of being restored as we have identified the source of the problem and are in the process of fixing it, and are now in monitoring state.
Nov 8, 07:34 PST
Investigating - We are investigating a Reporting service degradation that impacts all our customer facing environments in US and EU. The problem manifests itself as an error to generate reports in the reporting UI. We will provide more updates when we have identified the cause of the problem.
Nov 8, 07:14 PST
Nov 7, 2017
Resolved - The issue has been resolved, all services have been restored.
Nov 7, 22:43 PST
Update - BlueSnap performed an unannounced security patch/upgrade to their sandbox and production servers, breaking its integration with Zuora. They have rolled the patch back for now, which allows transactions to succeed. We are working with them to figure out the best and correct path forward so they can roll out the patch, without impacting transactions.
Nov 7, 16:05 PST
Identified - We currently have a mitigation measurement in place to allow BlueSnap integration to be fully functional. We also continue working with the vendor for a long term solution.
Nov 7, 12:12 PST
Investigating - Impact - We’ve identified and rectified a BlueSnap defect, which caused failures on its integration with Zuora in Sandbox environments.

Action - We’re focusing on a BlueSnap issue in Sandbox environments and will keep you posted with any more progresses made.
Nov 6, 19:23 PST
Nov 6, 2017
Resolved - We have identified and resolved the US production environment issue with BlueSnap.
Nov 6, 19:15 PST
Update - We have identified and resolved the US production environment issue with BlueSnap but continue experiencing issues in our APISandbox environment, and our investigation is ongoing.
Nov 6, 14:48 PST
Update - We are continuing to investigate the problem with BlueSnap to identify root cause.
Nov 6, 12:50 PST
Update - We are continuing to investigate the problem with BlueSnap to identify root cause.
Nov 6, 11:30 PST
Update - We are continuing to investigate the problem - as part of our investigation we have reached out to BlueSnap and are working with them to perform the investigation and identify root cause.
Nov 6, 10:28 PST
Update - We are continuing to investigate the problem and will provide a progress update when one is available.
Nov 6, 09:18 PST
Update - We are continuing to investigate the problem and will provide a progress update when one is available.
Nov 6, 08:05 PST
Investigating - We're experiencing a service degradation affecting customers using BlueSnap merchant services and are investigating the problem.
Nov 6, 07:22 PST
Nov 5, 2017

We had a 3-minute API connectivity incident in Production environment due to a maintenance task. The issue was solved at 21:53:08 (PT) and the impacted time period is 21:50:31 to 21:53:08 (PT).

Nov 4, 2017

No incidents reported.