Zuora System Status Page
All Systems Operational
AMERICAS Operational
Production UI   ? Operational
Production API   ? Operational
Production Integrations   ? Operational
Production Batch Operations   ? Operational
Production Reporting   Operational
Sandbox UI   ? Operational
Sandbox API   ? Operational
Sandbox Integrations   ? Operational
Sandbox Batch Operations   ? Operational
Sandbox Reporting   Operational
EUROPE Operational
Production UI   Operational
Production API   Operational
Production Integrations   Operational
Production Batch Operations   Operational
Production Reporting   Operational
Sandbox UI   Operational
Sandbox API   Operational
Sandbox Integrations   Operational
Sandbox Batch Operations   Operational
Sandbox Reporting   Operational
Connect Applications Operational
Connect - Production   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time ?
Fetching
Americas Sandbox Response Time ?
Fetching
EU Production Response Time ?
Fetching
EU Sandbox Response Time ?
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Past Incidents
Apr 19, 2018
Resolved - As of 3:16PM PT, all failed reconciliation runs have been completed.
Apr 19, 15:43 PDT
Update - The issue has been verified resolved for new Reconciliation jobs against the Slimpay gateway. Customers can resubmit jobs via the UI as desired. Previous failed runs that are not resubmitted via the UI will be completed and then the Incident will be resolved here.
Apr 19, 12:07 PDT
Update - UPDATE - Verification of resolution in Prod environment is being confirmed. It's also been determined to NOT HAVE AFFECTED Sandbox.
Apr 19, 11:54 PDT
Update - UPDATE: A fix has been implemented, verification is in process
Apr 19, 11:46 PDT
Update - UPDATE- a fix is being implemented and verified. ETA for update 1 hour max
Apr 19, 11:07 PDT
Identified - The team has identified an issue that is currently resulting in Connection Timeout errors for 80% of Reconciliation jobs against the Slimpay Payment Gateway. The issue has been identified to be related to an IP whitelisting issue (being confirmed)
Apr 19, 10:37 PDT
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Resolved - The OAuth issue has been resolved.
Apr 12, 10:33 PDT
Monitoring - We have restored the affected OAuth functionality in US APISandbox, and will continue monitoring before resolving.
Apr 12, 10:08 PDT
Update - In particular, Oauth Client Information may not be visible in the Admin UI, and we are observing an increased rate of Oauth token authentication errors.
Apr 12, 09:10 PDT
Investigating - We are currently investigating this issue.
Apr 12, 09:09 PDT
Apr 11, 2018
Resolved - We have confirmed that the affected subscriptions have already been renewed and we will update with an RCA once it is complete.
Apr 11, 04:30 PDT
Investigating - The subscription auto-renewals on 04/10/2018(PD) was not triggered for a subset of the production tenants. The issue is being investigated. More details will be posted as soon as they are available.
Apr 11, 00:39 PDT
Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018

No incidents reported.

Apr 5, 2018
Resolved - This issue is suspected to have been related to an interruption in service of on a specific set of Salesforce instances per https://status.salesforce.com/incidents/2078

This aligns with Zuora testing, and would have the duration of this incident be

Start Time
12:18 pm PDT, Apr 05
End Time
1:41 pm PDT, Apr 05
Duration
1 hour, 23 minutes
Apr 5, 15:04 PDT
Update - This issue began to occur at ~1:40PM PT but now is not reproducible. The team is verifying if the issue is resolved.

Currently believed to be related to performance degradation announced by Salesfore.com on several instances.
Apr 5, 13:51 PDT
Update - Troubleshooting of the issue continues, the error occurs when a Quote is clicked or submitted, when attempting to render the page inside of Salesforce

"Content cannot be displayed: java.net.SocketException: Connection reset"

A critical support case is being filed with Salesforce
Apr 5, 13:38 PDT
Investigating - Connection errors are currently being generated for Quote generation. Appears to be specific to Salesforce integrations. The full scope of impact and resolution is currently being determined. Update 15 mins
Apr 5, 13:15 PDT