Zuora System Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 19:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - This is notice that we will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations.

Timeline for each datacenter
US Hosted: 7PM - 9PM PDT
US Cloud: 7PM - 9PM PDT

Please refer to Zuora Community announcement for specific details and timelines

https://community.zuora.com/t5/Maintenance-Notifications/SYSTEM-MAINTENANCE-ZUORA-BILLING-PRODUCTION-SYSTEMS-Saturday/ba-p/33846
Update - Zuora is still following up with Cybersource for feedback on their ongoing issue.
Aug 6, 22:31 PDT
Identified - CyberSource has not received response files from MasterCard as of July 28th. Due to the delay merchants can expect Account Updater batches to be Processing longer than normal. This may cause merchants who expect updates before billing to see higher declines, Tenants using CyberSource PMU should check their PMU batches and reach out to Cybersource support.
Aug 6, 02:30 PDT
Update - We have received details from CyberSource which indicates CyberSource did not receive responses back from Mastercard causing the issue. Zuora and CyberSource continues the investigation to find the cause.
Aug 5, 08:42 PDT
Update - We are continuing to investigate this issue.
Aug 5, 01:48 PDT
Investigating - We are currently investigating an issue in our US Production environment with the payment method updater (PMU) for CyberSource. Payment methods are not being updated, and we are working with CyberSource to investigate in order to restore service and identify the root cause.
Aug 4, 23:42 PDT
AMERICAS - HOSTED Degraded Performance
Production UI ? Under Maintenance
Production API ? Under Maintenance
Production Integrations Degraded Performance
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Under Maintenance
Production UI Under Maintenance
Production API Under Maintenance
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 16:36 PDT
Update - Scheduled maintenance in our EU Cloud has been completed successfully.
Aug 8, 16:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 16:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 11:47 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 11:45 PDT
Scheduled - This is notice that we will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations.

Timeline for each datacenter
EU Cloud: 4PM - 6PM PDT

Please refer to Zuora Community announcement for specific details and timelines

https://community.zuora.com/t5/Maintenance-Notifications/SYSTEM-MAINTENANCE-ZUORA-BILLING-PRODUCTION-SYSTEMS-Saturday/ba-p/33846
Jul 20, 10:33 PDT
Aug 7, 2020
Resolved - This incident has been resolved.
Aug 7, 21:51 PDT
Monitoring - A fix has been implemented and we’re continuing to monitor
Aug 7, 16:08 PDT
Investigating - Connectivity issues with Americas Hosted Production and Sandbox Environments
Subject: We are investigating connectivity issues with our Americas Hosted Production and Sandbox environments. API, UI, and integrations traffic were affected in an intermittent manner. Our engineering teams are engaged and working to resolve with the highest priority.

This issue is no longer impacting. We are investigating the root cause.
Aug 7, 13:46 PDT
Resolved - This incident has been resolved.
Aug 7, 03:02 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 02:05 PDT
Identified - The issue has been identified and we are working on the fix.
Aug 7, 02:00 PDT
Investigating - Reporting is down for EU production environments. Our engineers are working actively to resolve this issue
Aug 7, 00:33 PDT
Aug 6, 2020

Unresolved incident: Cybersource Payment Method Updater (PMU) Service Degradation.

Aug 5, 2020
Resolved - We have identified the issue in Promo code Apps between 5.30 pm PT Tuesday and 10.20 pm PT Wednesday, It impacts only the single-use codes that use custom fields. The issue is currently resolved and the single-use codes can be regenerated.
Aug 5, 23:03 PDT
Resolved - This incident has been resolved.
Aug 5, 04:00 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 20:06 PDT
Investigating - We are currently investigating this issue.
Aug 4, 17:43 PDT
Aug 4, 2020
Resolved - This incident has been resolved.
Aug 4, 20:23 PDT
Monitoring - A fix has been implemented and we are monitoring the results
Aug 4, 12:35 PDT
Investigating - We're investigating a performance degradation impacting NA Production (cloud) tenants that occurred between 7:47am PDT and 7:50am PDT
Aug 4, 08:33 PDT
Resolved - This incident has been resolved.
Aug 4, 08:47 PDT
Monitoring - The issue is fixed and we are currently monitoring the results.
The issue impact timelines is August 4th from 6:08 AM to 6:44 AM PDT.
Aug 4, 07:10 PDT
Investigating - Marketplace is experiencing performance degradation causing issue logging in or navigating the site. We are currently investigating the issue.
Aug 4, 06:44 PDT
Aug 3, 2020
Resolved - We identified an issue where API Proxy rest.sandbox.na.zuora.com was unavailable for the duration of 3rd August 3:22 AM to 3:25 AM PDT. The issue is now resolved.
Aug 3, 03:42 PDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - This incident has been resolved.
Jul 30, 18:11 PDT
Update - Update: Our teams are actively working on identifying the cause of the issue
Jul 30, 13:39 PDT
Investigating - We have identified an issue where Real-Time Sync is not triggering for a subset of EU Production tenants. Our internal team is working on a fix for this.
Jul 30, 09:18 PDT
Resolved - This incident has been resolved.
Jul 30, 12:29 PDT
Monitoring - The fix has been released and we are monitoring.
Jul 30, 12:00 PDT
Identified - We are currently investigating an issue that we cannot create new generic API utility instances in all environments.
Engineering has identified the issue and working on a fix.
Jul 30, 11:40 PDT
Jul 29, 2020
Resolved - A subset of tenants facing issue with NetSuite Connector, this incident is now resolved.
Jul 29, 19:08 PDT
Jul 28, 2020
Resolved - After closely monitoring for some hours, this incident is now resolved.
Jul 28, 19:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 10:25 PDT
Investigating - We're investigating intermittent issues impacting a subset of EU Production tenants.
Jul 28, 07:17 PDT
Jul 27, 2020
Resolved - Promo code API experienced an elevated 500 errors for a small subset of customers earlier today between 9:19am PDT and 5:16pm PDT. This issue has been fixed and the incident has been resolved.
Jul 27, 19:03 PDT
Jul 26, 2020
Resolved - This incident has been resolved.
Jul 26, 17:39 PDT
Update - This incident has been resolved.
We are working on the cause of the issue and will update this post when we have the details.
Jul 26, 17:37 PDT
Update - Our teams are actively working on identifying the cause of the issue.
Jul 25, 23:53 PDT
Update - We are still investigating the issue on our end
Jul 24, 22:53 PDT
Investigating - We have identified that for the subset of US production tenants while submitting quotes in Salesforce CPQ, the below error is thrown:
{"eventId":2,"extensionName":"prepaid with Drawdown","errorMessage":"java.lang.RuntimeException: HTTP GET Exception. Please see logs for details.","errorCode":"19902"};

Our team is currently investigating the issue.
Jul 24, 20:02 PDT
Jul 25, 2020