Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE CLOUD Operational

Revenue Core Services Operational

Revenue API Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU

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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU

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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU

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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU

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Past Incidents

Mar 23, 2023

"No Data Available" is displayed in System Health in production environment even though there are data.

Resolved - This incident has been resolved.
Mar 23, 22:56 PDT

Monitoring - A fix has been applied. We are monitoring the status.
Mar 23, 18:17 PDT

Investigating - We are observing the issue that "No Data Available" is displayed in System Health in production environment even though there are data.
We are investigating the issue now.
Mar 23, 17:49 PDT

Subscription/Order Custom Fields are not displayed in Create Subscription Order UI

Resolved - In both Sandbox and Production environments, there was an issue that Subscription/Order Custom Fields were not displayed in Create Subscription Order UI. The issue has already been resolved.
Mar 23, 18:45 PDT

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Adyen Payment Method Updater is temporarily unavailable.

Resolved - This incident has been resolved.
Mar 17, 05:20 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 06:13 PDT

Update - The issue is only impacting tenants who’re using Adyen Payment Method Updater. Normal payment transactions are not impacted by the issue. The engineering team is continuing to work on the fix
Mar 16, 02:37 PDT

Update - We are continuing to work on a fix for this issue.
Mar 15, 22:04 PDT

Identified - We are observing the unavailability of Adyen Payment Method Updater.
Our Engineering team is currently working on a fix.
Mar 15, 22:03 PDT

Mar 16, 2023

Mar 15, 2023

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Performance degradation of Real-Time Sync on NA2 production and sandbox environment.

Resolved - This incident has been resolved.
Mar 13, 18:13 PDT

Update - We are continuing to investigate this issue.
Mar 13, 14:39 PDT

Investigating - We are observing the issue of performance degradation of Real-Time Sync for a subset of tenants on NA2 production and sandbox environment. We are investigating the issue with the highest priority now.
Mar 13, 00:23 PDT

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

In Sandbox environment, Subscription Custom Fields are not displayed in Create Subscription Order UI

Resolved - This incident has been resolved.
Mar 9, 21:41 PST

Identified - We are observing an issue that Subscription Custom Fields are not displayed in Create Subscription Order UI in the Sandbox environment.
Mar 9, 21:14 PST