Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
ZEPHR ? Operational
Zone A Operational
Zone B Operational
Zone C Operational
Zone H Operational
Zone L Operational
Zone P Operational
Integration APIs (*.api.zephr.com) Operational
Legacy blaize.io integrations Operational
Admin Console Operational
Payment provider integrations Operational
ZUORA ONEID ? Operational
Billing tenant access ? Operational
SCIM provisioning ? Operational
Revenue tenant access ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
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Zephr Console ?
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Zephr Global CDN ?
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Past Incidents
Dec 11, 2024
Intermittent Performance Degradation on a Subset of EU Production
Resolved - This incident has been resolved.
Dec 11, 16:18 PST
Monitoring - We have identified the issue and the latency is decreasing.
We continue to monitor.
Dec 11, 03:01 PST
Investigating - We have observed intermittent latency on Notification, Salesforce Real Time Sync on EU Production with Zuora ID ZID-EU1-PROD-6.
Dec 11, 01:06 PST
Dec 10, 2024

No incidents reported.

Dec 9, 2024
Zuora Login via UI Unavailable for Subset of Users
Resolved - This incident has been resolved.
Dec 9, 02:25 PST
Monitoring - The issue has been identified and fixed.

We are currently monitoring.
Dec 9, 01:21 PST
Investigating - We have observed that Zuora login via UI is unavailable for a subset of users and are investigating this with the highest priority.
Dec 9, 01:01 PST
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
Delay in invoice pdf generation on NA2 production environment
Resolved - This incident has been resolved.
Dec 6, 23:24 PST
Monitoring - The issue has been fixed and we are monitoring the result.
Dec 6, 14:47 PST
Investigating - A subset of the tenants in the NA2 production environment are facing performance degradation on Invoice PDF generation.
Dec 6, 13:52 PST
Dec 5, 2024
Intermittent Notification performance degradation for tenants on EU Central Sandbox
Resolved - This incident was resolved.
Dec 5, 18:00 PST
Subset of users cannot log in to API Sandbox and Central Sandbox tenants through OneID
Resolved - This incident has been resolved.
Dec 5, 04:39 PST
Monitoring - We have identified the impact, which can be resolved by clearing your browser cache related to *.zuora.com domains.
Dec 5, 02:06 PST
Update - We are continuing to investigate this issue.
Dec 5, 01:51 PST
Investigating - We are investigating OneID login errors on Sandbox and Central Sandbox environments which have impacted a subset of users.
Dec 5, 00:40 PST
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
PDF Generation Issue for a Subset of EU Production Tenants
Resolved - We observed a Billing Document PDF generation issue that impacted a subset of EU Production tenants from 12:15 AM to 03:00 AM (PST). This issue is now resolved and normal service has resumed.
Nov 29, 04:18 PST
Nov 28, 2024
Login issues impacting the Zuora UI and API (NA1, NA2, EU)
Resolved - This incident has been resolved.
Nov 28, 02:50 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 02:21 PST
Update - We are continuing to work on a fix for this issue.
Nov 28, 02:13 PST
Identified - The service is currently recovering on the EU environments. We continue to work on the fix for all environments.
Nov 28, 01:56 PST
Update - Our engineers continue to work on the fix with the highest priority.
Nov 28, 01:38 PST
Update - Our engineers confirmed API is impacted as well.
Nov 28, 01:29 PST
Investigating - We are currently investigating login errors with the highest priority.
Nov 28, 01:22 PST
Nov 27, 2024

No incidents reported.

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