Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
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Past Incidents
Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Resolved - This incident has been resolved.
Jun 30, 10:01 PDT
Update - The incident is resolved. We will also reach out to the impacted customers for any further action.
Jun 30, 09:59 PDT
Investigating - We're investing and working on a fix for a small number of payments temporarily stuck in unknown status and some subscribe/order API failures.
Jun 30, 03:23 PDT
Jun 29, 2022
Resolved - This incident has been resolved.
Jun 29, 13:16 PDT
Update - We are continuing to monitor.
Jun 28, 03:06 PDT
Identified - The query error rate is stabilizing and is currently low. Our engineers continue to monitor this further.
Jun 27, 09:25 PDT
Investigating - EU Sandbox is experiencing the data query performance issue showing a Timeout error. Our engineers are working to find the cause
Jun 27, 05:59 PDT
Jun 28, 2022
Jun 27, 2022
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - We have mitigated the issue and restored it to a normal service level. This incident has been resolved.
Jun 24, 22:57 PDT
Investigating - EU Sandbox is experiencing the data query performance issue showing a Timeout error. Our engineers are working to find the cause
Jun 23, 20:42 PDT
Resolved - This incident has been resolved.
Jun 24, 16:44 PDT
Update - We are continuing to monitor for any further issues.
Jun 23, 15:11 PDT
Monitoring - Whilst we have mitigated the impact and restored it to normal service level, we will continue to monitor for any further issues.
Jun 22, 22:35 PDT
Update - We are continuing to investigate this issue.
Jun 22, 06:56 PDT
Investigating - We're observing delays in Real Time Sync for Zuora 360 for ZID-NA2-PROD-23 in NA2 production environment and are investigating this with the highest priority
Jun 21, 17:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 15:32 PDT
Investigating - A subset of tenants with Zuora IDs ZID-NA2-PROD-23, ZID-NA2-PROD-45 in NA2 production environment, and ZID-EU1-PROD-1 in EU1 production environment are experiencing delays in Real Time Sync for Zuora 360.
Our Engineers are actively working on a fix with the highest priority.

Jun 21, 15:21 PDT
Resolved - This incident has been resolved.
Jun 24, 15:36 PDT
Monitoring - We have identified and mitigated the issue. we are also monitoring the service for any further errors.
Jun 24, 05:22 PDT
Update - We also observed the intermittent error “PDF_QUERY_ERROR” in querying Invoice Body Field.
Jun 23, 19:54 PDT
Investigating - We are still investigating this intermittent issue along with an additional error message that is occurring while generating the Quote PDF "ValidateException: Oops, internal error occurred".
Jun 23, 12:42 PDT
Monitoring - A small subset of customers in NA2 production environment were not able to generate quote PDF due to “504 Gateway Time-out” error.
We have implemented a fix and are monitoring.

Jun 23, 09:46 PDT
Jun 23, 2022
Jun 22, 2022
Resolved - A fix has been implemented and the incident has been resolved.
Jun 22, 20:27 PDT
Identified - We have identified the issue with the Custom Objects page loading and the Engineering teams are currently working to implement a fix.
Jun 22, 18:53 PDT
Jun 21, 2022
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.