Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be conducting scheduled maintenance for Americas Hosted API Sandbox environments. For additional details, please see the following Zuora Community Post:

https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=136c65a3-e3ef-4983-9e68-fedc75671fe0
Posted on Jun 28, 16:42 PDT
Americas Production Response Time - Measured from US and EU ?
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Americas Sandbox Response Time - Measured from US and EU ?
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EU Production Response Time - Measured from EU ?
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EU Sandbox Response Time - Measured from EU ?
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Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 12:52 PDT
Monitoring - A fix has been implemented in all the environments and we are monitoring the results.
Jul 23, 12:13 PDT
Update - We have resolved the issue for US Hosted and EU Cloud Production tenants. We are working on deploying a fix for US Cloud and Central Sandbox tenants.
Jul 23, 08:21 PDT
Identified - Our engineering teams are continuing to work on a fix for this issue with the utmost priority.
Jul 23, 07:54 PDT
Investigating - We have identified an issue impacting customers utilizing the Analytics Dashboard on Production and Central Sandbox tenants.
Customers trying to access the Analytics dashboard will encounter an "Error loading page" message.
Our engineering teams are working to resolve the issue with the highest priority.
Jul 23, 05:50 PDT
Resolved - This incident has been resolved.
Jul 23, 04:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results
Jul 23, 01:01 PDT
Investigating - We're investigating a performance degradation causing delays in 360+ sync and Notifications for a subset of NA central sandbox tenants starting 2021-07-22T 17:11:00 -0700
Jul 22, 21:46 PDT
Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 10:30 PDT
Monitoring - Our content delivery network has implemented a fix that has mitigated this issue.
Jul 22, 10:01 PDT
Investigating - We are investigating an issue impacting Americas Hosted Sandbox UI which appears to be due to a 3rd party DNS issue
Jul 22, 09:54 PDT
Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 15:24 PDT
Update - We are continuing to monitor for any further issues.
Jul 21, 08:54 PDT
Monitoring - Error Creating Payment Methods on Adyen gateway 1.0 for a small subset of US and EU Sandbox and Production environments from 2021-07-19 23:10:00 PDT.

Our engineering team has identified the cause and applied a fix, We are currently monitoring the issue.
Jul 21, 00:56 PDT
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Resolved - This incident has been resolved.
Jul 16, 21:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 13:43 PDT
Update - The issue has been fixed on EU & NA Sandboxes. We are continuing to work on a fix for this issue for Hosted environments.
Jul 16, 04:52 PDT
Update - We are continuing to work on a fix for this issue.
Jul 16, 02:21 PDT
Update - We are continuing to work on a fix for this issue.
Jul 16, 02:14 PDT
Identified - We have identified the root cause, our engineers are working on producing the fix. We expect results in 24 to 48 hours.
Jul 15, 18:08 PDT
Investigating - We are investigating reports of email and callout notifications not triggering on a subset of sandbox tenants. This does not include custom notifications or Orders notifications. Our engineering team is working to resolve the issue with the utmost priority.
Jul 15, 08:38 PDT
Jul 15, 2021
Resolved - This incident has been resolved.
Jul 15, 06:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 05:32 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 04:51 PDT
Investigating - We're investigating a performance degradation causing delays in 360+ sync and custom notifications for a subset of NA Cloud customers
Jul 15, 04:36 PDT
Jul 14, 2021

No incidents reported.

Jul 13, 2021
Resolved - This incident has been resolved.
Jul 13, 12:04 PDT
Update - We are continuing to monitor for any further issues.
Jul 13, 07:37 PDT
Monitoring - We continue to monitor the environments for now.
Jul 13, 06:09 PDT
Identified - We are investigating reports of EU Production & EU Sandbox tenants' UI and API not being available intermittently between 1:06pm and 1:15pm (BST). The issue has been resolved and we continue to monitor the situation.
Jul 13, 05:24 PDT
Jul 12, 2021
Resolved - This incident has been resolved.
Jul 12, 16:39 PDT
Monitoring - The workflow service is back up, and we will continue to monitor for any further issues.
Jul 12, 09:36 PDT
Investigating - Workflow is experiencing connectivity and timeout issues in all environments and regions. We are investigating with the highest priority.
Jul 12, 08:31 PDT
Completed - The scheduled maintenance has been completed.
Jul 12, 15:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 15:01 PDT
Scheduled - During the above window, we'll be performing a necessary and emergency maintenance in our Workflow backend database in order to fix issues discovered earlier today. We'll be performing this upgrade based on the recommendation from our database (and cloud) service provider in order to fix a latent bug that was discovered in the underlying database earlier today. This upgrade has been tested in a pre-production environment and we're working hand-in-hand with our database (and cloud) service provider on this.

During this maintenance window, Workflow service across all environments and data centers (regions) will be intermittently unavailable and could become fully unavailable for up to 10 minutes during this maintenance window
Jul 12, 14:58 PDT
Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.