Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - HOSTED Operational

Production UI Operational

Production API Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Production Integrations Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

RevPro Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time

Fetching

Americas Sandbox Response Time

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EU Production Response Time

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EU Sandbox Response Time

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Past Incidents

Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

Scheduled Maintenance Start: 04/20/2019

Resolved - This maintenance has been completed. Post-maintenance validation to confirm full functionality has been completed.
Apr 20, 21:33 PDT

Update - We are continuing to investigate this issue.
Apr 20, 18:36 PDT

Investigating - Scheduled Maintenance: (NETWORK MAINTENANCE IN US PROD/SBX ENVIRONMENTS SATURDAY, APRIL 20, 7:00 PM TO 9:00 PM PDT) will begin as scheduled.

Estimated Time - 2hrs
API and UI functionality will be unavailable intermittently (RevPro Services will not be affected).

Scheduled Maintenance Objective:
Increase network capacity, security, and reliability for US Production and Sandbox.
Apr 20, 18:32 PDT

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

Reports are not completing in Reporting feature

Resolved - This incident has been resolved.
Apr 16, 13:12 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 11:11 PDT

Investigating - We are currently investigating an issue where reports are running and "in progress" but not completing successfully for a subset of customers in the Reporting feature.
Apr 16, 10:23 PDT

Timeout issue for Chase payment gateway affecting a subset of tenants.

Resolved - This incident has been resolved.
Apr 16, 06:10 PDT

Update - The issue has not reoccured from last 3 hours and we will continue monitoring until resolved.
Apr 15, 16:31 PDT

Monitoring - We observed another set of timeouts to Chase payment gateway between 12:28pm PDT and 12:45pm PDT and have not since any more such timeouts since then. We are continuing to monitor this issue.
Apr 15, 14:14 PDT

Investigating - We are currently investigating a timeout issue for Chase payment gateway that affected a subset of tenants around 10:43 to 11:28am PDT.
Apr 15, 12:28 PDT

Apr 14, 2019

No incidents reported.

Apr 13, 2019

Data Source Exports are not available for a subset of the customers on US Sandbox

Resolved - This incident has been resolved.
Apr 13, 06:11 PDT

Identified - We have identified the root cause for this issue and currently working on a fix.
Apr 12, 11:34 PDT

Update - We are continuing to investigate this issue.
Apr 11, 23:20 PDT

Investigating - We have identified an issue where Data Source Exports are not available for a subset of customers on the US Sandbox. Our internal teams are investigating with the highest priority.
Apr 11, 09:56 PDT

Apr 10, 2019

No incidents reported.

Apr 9, 2019

Error when accessing Notifications within UI for a subset of EU Sandbox tenants

Resolved - This incident has been resolved.
Apr 9, 09:08 PDT

Investigating - We have identified an issue whereby an error is encountered when trying to access Notifications within the UI for a subset of EU Sandbox tenants. Our engineering team are investigating with highest priority.
Apr 9, 08:41 PDT

Elevated error rates affecting a number of Payment Gateways

Postmortem - Read details
Apr 22, 09:58 PDT

Resolved - This incident has been resolved.
Apr 9, 04:42 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 04:03 PDT

Identified - The issue has been identified and our engineering team is working on a fix. We have identified the only gateways affected are: AmazonPay, GMS, GoCardless, PayPalEC, Sony and WellsFargo.
Apr 9, 03:28 PDT

Investigating - We have identified elevated error rates affecting a number of Payment Gateways across all environments. Our engineering teams are currently investigating with highest priority.
Apr 9, 03:06 PDT