Zuora System Status Page
Performance degradation for a subset of customers in US Production Data Center
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 11:00 PST
Investigating - We are currently experiencing performance degradation and slowness for a subset of customers in our US Data Center. Our engineering teams are working to resolve with the highest priority.
Dec 13, 07:59 PST
AMERICAS - HOSTED Operational
Production UI ? Operational
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Dec 13, 2019
Performance degradation for a subset of customers in our EU Production data center
Resolved - This incident has been resolved.
Dec 13, 07:58 PST
Monitoring - Mitigating measures have been put in place and performance should now be back to normal. We will be monitoring closely for any further issues.
Dec 13, 05:52 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 13, 04:53 PST
Update - We are continuing to investigate this issue.
Dec 13, 04:46 PST
Investigating - We are currently experiencing a performance degradation and slowness for a subset of customers in our EU Production data centre. Our engineering team are working to resolve with the highest priority.
Dec 13, 03:27 PST
Dec 12, 2019

No incidents reported.

Dec 11, 2019
Service disruption to both UI and API access for a small subset of US hosted production tenants.
Resolved - This incident has been resolved.
Dec 11, 17:47 PST
Update - We are continuing to monitor for any further issues.
Dec 11, 17:37 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 17:31 PST
Investigating - We are currently investigating this issue.
Dec 11, 17:30 PST
Dec 10, 2019

No incidents reported.

Dec 9, 2019
A subset of customers are experiencing delays with 360+ sync and Customized Notifications
Resolved - This incident has been resolved.
Dec 9, 08:44 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 08:42 PST
Investigating - A subset of customers are experiencing delays with 360+ sync and Customized notifications(NoAE) in the EU sandbox environment. Our engineering teams are engaged and working on a fix.
Dec 9, 08:33 PST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019
Intermittent access failure for a subset of US hosted production tenants
Resolved - This incident has been resolved.
Dec 1, 17:52 PST
Update - We are continuing to monitor for any further issues.
Dec 1, 13:48 PST
Monitoring - We have identified US Hosted Production environment was unavailable for a very small subset of tenants. The system is now fully operational.
Dec 1, 13:26 PST
Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

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