Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be conducting the previously announced maintenance against all Zuora Billing Production environments as follows:

America Cloud 2 (NA2) - Zuora Billing - Production
7:00 PM PT to 8:00 PM PT Saturday February 18, 2023

During the maintenance window, we anticipate NO IMPACT to all services the environment cited while we perform necessary infrastructure upgrades to our systems.

For additional information, please see the following post in our Zuora Community
https://community.zuora.com/discussion/system-maintenance-zuora-billing-production-na2-february-18-2023?ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3dc91d3142-7e65-4715-9e11-7eb5c768c213

Posted on Jan 27, 2023 - 11:55 PST
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
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Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023
Resolved - This incident has been resolved.
Feb 3, 11:43 PST
Monitoring - The PayPalEC incident caused the Zuora payments through gateway to have a high failure rate. We are keeping monitor the status of PayPalEC gateway.
Feb 3, 10:26 PST
Resolved - This incident has been resolved.
Feb 3, 10:35 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 22:54 PST
Identified - The issue has been identified and we are actively working on a fix.
Jan 30, 18:08 PST
Investigating - We're investigating a performance degradation that impacted UI & SOAP API calls for a subset of customers
Jan 30, 06:47 PST
Feb 2, 2023

No incidents reported.

Feb 1, 2023
Resolved - This incident has been resolved.
Feb 1, 01:15 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 09:32 PST
Update - We are continuing to work on a fix for this issue.
Jan 31, 06:53 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 31, 04:51 PST
Update - We are continuing to investigate this issue.
Jan 31, 04:17 PST
Investigating - We are currently investigating a performance degradation impacting Marketplace applications.
Jan 31, 03:54 PST
Jan 31, 2023
Jan 30, 2023
Resolved - This incident has been resolved.
Jan 30, 22:48 PST
Monitoring - We detected elevated error rates with Zuora Revenue BI View API’s and have implemented a fix to resolve the issue of 7:30AM PST
Currently monitoring the service.

Jan 29, 11:25 PST
Resolved - This incident has been resolved.
Jan 30, 03:07 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 30, 01:02 PST
Investigating - We are observing the issue that when attempting to create a callout task in workflow, an error happens and the task cannot be created.
Jan 30, 00:10 PST
Jan 29, 2023
Jan 28, 2023
Resolved - This incident has been resolved.
Jan 28, 23:53 PST
Update - We are continuing to work on a fix for this issue.
Jan 26, 03:37 PST
Identified - The usage page is not accessible via UI (https://www.zuora.com/apps/Usages.do) we receive the timeout error response.

Our engineering team is working on this with the highest priority. Please stay tuned for more details.

Jan 25, 21:31 PST
Resolved - This incident has been resolved.
Jan 28, 16:14 PST
Monitoring - We detected elevated error rates with Marketplace and Workflow applications and have implemented a fix to resolve the issue. Workflow for EU1 data center was not impacted.
Jan 28, 11:34 PST
Jan 27, 2023

No incidents reported.

Jan 26, 2023
Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 18:46 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 18:31 PST
Update - We are continuing to investigate this issue.
Jan 24, 10:33 PST
Investigating - Investigating - We are observing elevated data latency in Zuora Analytics resulting in customer Analytics Dashboards, Cards, and Datasets not getting refreshed in over 24 hours. Limited to Zuora Analytics. No impact on Zuora Reporting. We are investigating the issue now.
Jan 24, 10:33 PST
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.