Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
ASIA PACIFIC - CLOUD 1 (AP1) - *.ap.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
ZEPHR ? Operational
Zone A Operational
Zone B Operational
Zone C Operational
Zone H Operational
Zone L Operational
Zone P Operational
Integration APIs (*.api.zephr.com) Operational
Legacy blaize.io integrations Operational
Admin Console Operational
Payment provider integrations Operational
AI Paywall Operational
ZUORA ONEID ? Operational
Billing tenant access ? Operational
SCIM provisioning ? Operational
Revenue tenant access ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
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ASIA PACIFIC CLOUD 1 (AP1) Production Response Time - Measured from AP ?
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ASIA PACIFIC CLOUD 1 (AP1) Central Sandbox Response Time - Measured from AP ?
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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
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Zephr Console ?
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Zephr Global CDN ?
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Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025
Resolved - This incident has been resolved.
Feb 17, 22:07 PST
Monitoring - We have detected increased latency in Zuora Connector for Salesforce CRM, impacting NA production tenants between 1:25 pm PST - 3:20 pm PST. A fix has been implemented and we are monitoring the results.
Feb 17, 17:26 PST
Feb 16, 2025

No incidents reported.

Feb 15, 2025
Completed - The scheduled maintenance has been completed.
Feb 15, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 16:00 PST
Scheduled - We will be conducting maintenance against our EU1 Zuora Billing Production environment as follows:

Service, Datacenter(s) impacted and Timelines:
Zuora Billing - Production - EUROPE - CLOUD 1 (EU1)
4:00 PM PT to 6:00 PM PT, Saturday February 15, 2025 (UTC 12:00 AM to 2:00 AM Sunday)

Net Impact: 1-2 minutes of impact twice through the maintenance window

For additional information and details on impacts, please see the following post in our Zuora Community

https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=31678645-8b81-4499-82b4-41b8111dc4f2&CommunityKey=c91d3142-7e65-4715-9e11-7eb5c768c213&ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3dc91d3142-7e65-4715-9e11-7eb5c768c213

Jan 31, 12:04 PST
Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Resolved - This incident has been resolved.
Feb 12, 06:24 PST
Monitoring - We identified an API performance degradation, which impacted v2 custom object API calls on EU and NA1 Production environments. The issue has now been resolved and performance is back to normal. We are continuing to monitor.
Feb 12, 05:47 PST
Resolved - This incident has been resolved.
Feb 12, 03:46 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 00:44 PST
Investigating - We have detected increased latency in Zuora Connector for Salesforce CRM, impacting a subset of US central sandbox tenants

Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

Feb 11, 23:00 PST
Feb 11, 2025
Feb 10, 2025

No incidents reported.

Feb 9, 2025
Resolved - This incident has been resolved
Feb 9, 18:44 PST
Monitoring - We observed a delay in notifications in NA2 Sandbox. A fix has been implemented, and we are monitoring it now.
Feb 9, 13:17 PST
Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Resolved - This incident has been resolved.
Feb 5, 22:39 PST
Update - We are continuing to monitor for any further issues.
Feb 4, 08:07 PST
Monitoring - We observed a performance degradation in Central Sandbox causing delays in performing bill runs, payment runs, data source exports, and event notifications/callouts for a subset of tenants.
A fix has been implemented and we are monitoring the results.

Feb 4, 07:18 PST
Feb 4, 2025