Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED Operational
Production UI   ? Operational
Production API   ? Operational
Production Integrations   ? Operational
Production Batch Operations   ? Operational
Production Analytics   ? Operational
Sandbox UI   ? Operational
Sandbox API   ? Operational
Sandbox Integrations   ? Operational
Sandbox Batch Operations   ? Operational
Sandbox Analytics   ? Operational
AMERICAS - CLOUD Operational
Production UI   Operational
Production API   Operational
Production Integrations   Operational
Production Batch Operations   Operational
Production Analytics   Operational
Sandbox UI   Operational
Sandbox API   Operational
Sandbox Integrations   Operational
Sandbox Batch Operations   Operational
Sandbox Analytics   Operational
EUROPE - CLOUD Operational
Production UI   Operational
Production API   Operational
Production Integrations   Operational
Production Batch Operations   Operational
Production Analytics   ? Operational
Sandbox UI   Operational
Sandbox API   Operational
Sandbox Integrations   Operational
Sandbox Batch Operations   Operational
Sandbox Analytics   ? Operational
CONNECT APPLICATIONS Operational
Connect - Production   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time ?
Fetching
Americas Sandbox Response Time ?
Fetching
EU Production Response Time ?
Fetching
EU Sandbox Response Time ?
Fetching
Past Incidents
Dec 13, 2018
Resolved - This issue has been resolved.
Dec 13, 10:46 PST
Monitoring - A fix has been implemented and we are monitoring.
Dec 13, 10:44 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 13, 08:48 PST
Investigating - We are investigating an issue that is currently resulting in Connection Failure in Gateway Reconciliation jobs via Slimpay Payment Gateway.
Dec 13, 06:50 PST
Resolved - The emergency maintenance has completed and all Connect services have been restored to normal operation.
Dec 13, 01:02 PST
Update - We will continue to monitor connect services. We will be performing emergency maintenance to the Connect platform from 9:00pm 12/12/2018 Pacific to 12:00am 12/13/2018 Pacific. During this time Connect applications may be unavailable. This maintenance is to address some recent stability issues on the platform.
Dec 12, 16:11 PST
Update - We are continuing to monitor for further issues.
Dec 12, 14:41 PST
Monitoring - Services are currently back up, we are monitoring the services and working on next steps.
Dec 12, 12:54 PST
Update - Our team is still working on a fix to restore Connect Apps and hope to restore services as soon as possible.
Dec 12, 12:38 PST
Identified - We have identified the problem with the Connect services and are working on a fix to restore the services as soon as possible.
Dec 12, 12:22 PST
Update - Our team is still working on restoring Connect Apps services with the highest priority.
Dec 12, 12:06 PST
Investigating - We are currently experiencing elevated error rates with our Connect Apps. We are currently investigating.
Dec 12, 11:48 PST
Completed - The scheduled maintenance has been completed.
Dec 13, 01:00 PST
Update - Maintenance window extended to 12/13 1:00am Pacific in order to complete additional maintenance activities and conduct post-validation.
Dec 12, 23:58 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 21:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 16:37 PST
Scheduled - We will be performing emergency maintenance to the Connect platform from 9:00pm 12/12/2018 Pacific to 12:00am 12/13/2018 Pacific. During this time Connect applications may be unavailable. This maintenance is to address some recent stability issues on the platform.
Dec 12, 15:36 PST
Dec 12, 2018
Completed - The scheduled maintenance has been completed.
Dec 12, 10:07 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 00:00 PST
Scheduled - We are updating the SSL certificate used for the following endpoints:

www.zuora.com - Production Endpoints (zuora.com, api.zuora.com, rest.zuora.com, static.zuora.com)
We are renewing the SSL certificate used for the endpoint listed above.

https://community.zuora.com/t5/Release-Notifications/ACTION-REQUIRED-Maintenance-to-Update-SSL-Certificate-for-zuora/ba-p/25830
Nov 9, 09:10 PST
Dec 11, 2018
Resolved - This incident has been resolved.
Dec 11, 11:14 PST
Investigating - We are monitoring elevated error rates with our Connect Apps and its platform from approximately 8:45am to 9:00am Pacific time this morning. The issue appears to be resolved and we are continuing to investigate and identify root cause.
Dec 11, 10:09 PST
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - The fix has been applied and this incident is resovled.
Dec 7, 22:50 PST
Identified - On API Sandbox, DataSource Export, AQuA, Sync, Reporting jobs created from Dec 7th 2018 1:45AM PT to Dec 7th 2018 10:15AM PT were delayed, root cause is identified and we are working on fix those delayed jobs.
Dec 7, 21:34 PST
Resolved - This incident has been resolved. Event Framework and Notifications are functioning normally
Dec 7, 14:43 PST
Monitoring - This issue has been resolved. We are monitoring to make sure service levels remain acceptable.
Dec 7, 12:15 PST
Update - We continue to work on fixing this issue.
Dec 7, 07:10 PST
Update - We are continuing to fix this issue.
Dec 6, 23:56 PST
Investigating - Customers with Data Connect enabled in API Sandbox and those using Event Framework and Notifications are experiencing some delays. Engineering teams are engaged and working the issue.
Dec 6, 15:52 PST
Dec 5, 2018

No incidents reported.

Dec 4, 2018
Resolved - This incident has been resolved.
Dec 4, 23:52 PST
Update - We are continuing to fix this issue.
Dec 4, 21:24 PST
Update - Connect services are intermittently unavailable for all Connect customers. Engineering teams are currently working to implement a fix.
Dec 4, 17:02 PST
Investigating - We are experiencing elevated error rates with our Connect Apps and its platform, which we are actively working on to identify root cause and mitigation steps.
Dec 4, 15:14 PST
Resolved - The issue has been resolved.
Dec 4, 23:21 PST
Monitoring - The issue has been resolved. We are now monitoring the situation.
Dec 4, 19:15 PST
Update - We are continuing to investigate this issue.
Dec 4, 18:34 PST
Investigating - Some customers are are experiencing "503 Service Temporarily Unavailable" after logging into the US hosted API Sandbox UI.
Dec 4, 13:00 PST
Resolved - This is issue has been resolved.
Dec 4, 14:10 PST
Monitoring - We believe all issues, going forward, have been addressed. There is some work to adjust incorrect information in the UI being displayed, as well as redress a number of incorrect data values which may exist for a small number of customers.
Nov 30, 17:05 PST
Update - We have determined that there are incorrect information being posted in DataConnect UI. Our team is working on addressing the incorrect entries and will be updating those values on our back end. We will give another update in three hours.
Nov 29, 12:52 PST
Update - The current issues with DataConnect are also causing delays in notifications and possibly problems with CallOuts. We are actively investigating and will give further details in 2 hours.
Nov 29, 11:26 PST
Investigating - We are seeing periodic sync issues and are currently investigating. Customers may see invoices which do not sync in a timely fashion, or fail to sync. We expect this to take some time, but our engineers are working on immediate short-term and long-term solutions to address this problem.
Nov 29, 09:48 PST
Resolved - This incident is resolved.
Dec 4, 11:18 PST
Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Dec 4, 10:26 PST
Update - The UI is now functional. The work around previously posted is no longer. Some users are not seeing the shortcuts in the center of the welcome screen, but the left hand side menu items are functioning.

Engineering teams are continuing to work on resolving the issue with the welcome screen shortcuts.
Dec 4, 10:18 PST
Identified - Workaround: If you get an error after logging please uses one of these URLs to get past the issue:

https://www.zuora.com/apps/NewBillingRun.do
https://www.zuora.com/apps/Subscription.do?menu=Z-Billing

You should then be able to navigate the UI normally.

Internal teams are actively engaged in resolving the issue.
Dec 4, 09:21 PST
Investigating - We are investigating the issue and will update as soon as we have further information
Dec 4, 09:05 PST
Dec 3, 2018

No incidents reported.

Dec 2, 2018
Resolved - The issue has been resolved.
No re-occurrence of the issue has been observed since 1:30 am PST.
Dec 2, 04:08 PST
Monitoring - The issue has been resolved.
We are now monitoring the situation.
Dec 2, 01:26 PST
Investigating - EU Production API/UI responded slow occasionally.
We are now investigating the root cause.
Dec 1, 23:18 PST
Nov 29, 2018
Resolved - This has been resolved.
Nov 29, 01:35 PST
Monitoring - This has been resolved. We are now monitoring if re-occurrence won’t be reported again.
Nov 28, 21:17 PST
Investigating - This is a re-occurrence of our issue from yesterday. We are working on remedying this issue and will give an update in a few hours.
Nov 28, 12:48 PST