Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
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Past Incidents
Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Small number of payments temporarily stuck in unknown status
Resolved - This incident has been resolved.
Jun 30, 10:01 PDT
Update - The incident is resolved. We will also reach out to the impacted customers for any further action.
Jun 30, 09:59 PDT
Investigating - We're investing and working on a fix for a small number of payments temporarily stuck in unknown status and some subscribe/order API failures.
Jun 30, 03:23 PDT
Jun 29, 2022
Performance degradation on data query in EU Sandbox
Resolved - This incident has been resolved.
Jun 29, 13:16 PDT
Update - We are continuing to monitor.
Jun 28, 03:06 PDT
Identified - The query error rate is stabilizing and is currently low. Our engineers continue to monitor this further.
Jun 27, 09:25 PDT
Investigating - EU Sandbox is experiencing the data query performance issue showing a Timeout error. Our engineers are working to find the cause
Jun 27, 05:59 PDT
Jun 28, 2022
Jun 27, 2022
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Performance degradation on data query in EU Sandbox
Resolved - We have mitigated the issue and restored it to a normal service level. This incident has been resolved.
Jun 24, 22:57 PDT
Investigating - EU Sandbox is experiencing the data query performance issue showing a Timeout error. Our engineers are working to find the cause
Jun 23, 20:42 PDT
Performance degradation causing delays in Real Time Sync for Zuora 360.
Resolved - This incident has been resolved.
Jun 24, 16:44 PDT
Update - We are continuing to monitor for any further issues.
Jun 23, 15:11 PDT
Monitoring - Whilst we have mitigated the impact and restored it to normal service level, we will continue to monitor for any further issues.
Jun 22, 22:35 PDT
Update - We are continuing to investigate this issue.
Jun 22, 06:56 PDT
Investigating - We're observing delays in Real Time Sync for Zuora 360 for ZID-NA2-PROD-23 in NA2 production environment and are investigating this with the highest priority
Jun 21, 17:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 15:32 PDT
Investigating - A subset of tenants with Zuora IDs ZID-NA2-PROD-23, ZID-NA2-PROD-45 in NA2 production environment, and ZID-EU1-PROD-1 in EU1 production environment are experiencing delays in Real Time Sync for Zuora 360.
Our Engineers are actively working on a fix with the highest priority.
Jun 21, 15:21 PDT
Quote PDF generation errors in US (NA2) Production environment
Resolved - This incident has been resolved.
Jun 24, 15:36 PDT
Monitoring - We have identified and mitigated the issue. we are also monitoring the service for any further errors.
Jun 24, 05:22 PDT
Update - We also observed the intermittent error “PDF_QUERY_ERROR” in querying Invoice Body Field.
Jun 23, 19:54 PDT
Investigating - We are still investigating this intermittent issue along with an additional error message that is occurring while generating the Quote PDF "ValidateException: Oops, internal error occurred".
Jun 23, 12:42 PDT
Monitoring - A small subset of customers in NA2 production environment were not able to generate quote PDF due to “504 Gateway Time-out” error.
We have implemented a fix and are monitoring.
Jun 23, 09:46 PDT
Jun 23, 2022
Jun 22, 2022
The Custom Objects page couldn't be loaded
Resolved - A fix has been implemented and the incident has been resolved.
Jun 22, 20:27 PDT
Identified - We have identified the issue with the Custom Objects page loading and the Engineering teams are currently working to implement a fix.
Jun 22, 18:53 PDT
Jun 21, 2022
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

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