Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE CLOUD Operational

Revenue Core Services Operational

Revenue API Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU

Fetching

Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU

Fetching

Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU

Fetching

Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU

Fetching

EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU

Fetching

EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU

Fetching

Past Incidents

Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Performance degradation on NA2 production tenants

Resolved - This incident has been resolved.
Aug 4, 21:32 PDT

Monitoring - Our engineering teams have applied a fix to address this issue and will continue to monitor
Aug 4, 17:51 PDT

Update - Our Engineering teams continue to observe improving API performance and stability.
Aug 4, 17:13 PDT

Identified - We have identified the source of this issue and are observing some improvement in performance on some internal changes. We will continue to work on resolving this issue fully.
Aug 4, 16:06 PDT

Update - Our Engineering teams continue to investigate this this issue with the highest priority.
Aug 4, 14:33 PDT

Investigating - We are reviewing a reoccurrence of this issue since 12:08PM PT - we are continuing our investigation
Aug 4, 12:22 PDT

Monitoring - Our Engineering team has applied a solution to address this issue. We have observed a return to normal performance since 11:07am PT and will continue to monitor moving forward
Aug 4, 11:42 PDT

Investigating - Our Engineers are investigating a performance issue in our Americas Cloud 2 (NA2) Production center.
Aug 4, 10:47 PDT

Error encountered with Zuora CPQ Package on Salesforce Sandbox Orgs, versions 10.1 and below.

Resolved - This incident has been resolved.
Aug 4, 14:55 PDT

Update - Zuora is currently reaching out to all impacted Sandbox customers. The initial communications will complete over the next 36 hours.
Aug 1, 11:23 PDT

Update - We are continuing to investigate this issue.
Jul 29, 18:18 PDT

Investigating - Some customers on any version prior to 10.1 may encounter an error with their Zuora CPQ Package within their Salesforce Sandbox Org.
We are investigating the issue with the highest priority now.
Jul 28, 16:35 PDT

PErformance degradation on NA2 production tenant

Resolved - "Our Engineers are investigating a performance issue in our Americas Cloud 2 (NA2) Production center."
Aug 4, 06:30 PDT

Aug 3, 2022

INVALID_TYPE_ON_FIELD_IN_RECORD error happens with product catalog sync of 360sync for a subset of tenants.

Resolved - The fix has been rolled out to all Production and all Apisandbox environments.
Aug 3, 07:59 PDT

Update - We are continuing to work on deploying the fix for this issue.
Aug 3, 00:30 PDT

Update - We are continuing to work on deploying the fix for this issue.
Aug 2, 00:40 PDT

Update - We are continuing to work on deploying the fix for this issue.
Aug 1, 01:54 PDT

Update - We are continuing to work on a fix for this issue.
Jul 28, 09:17 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 27, 15:21 PDT

Investigating - A subset of tenants may experience INVALID_TYPE_ON_FIELD_IN_RECORD error for product catalog sync of 360sync.
We are working on the fix now.
Jul 26, 17:19 PDT

A subset of Apisandbox tenants is unable to access customer accounts and subscriptions via API & UI

Resolved - This incident has been resolved.
Aug 3, 07:37 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 06:02 PDT

Identified - The issue has been identified and a fix is being implemented.
Aug 3, 05:23 PDT

Investigating - We are investigating an issue where a subset of Apisandbox tenants is unable to access customer accounts and subscriptions via API & UI due to an internal error.
Subset of Zuora IDs impacted: ZID-NA2-SBX-09
Aug 3, 04:50 PDT

Performance issues impacting a subset of NA2 Production tenants

Resolved - This incident has been resolved.
Aug 3, 05:48 PDT

Monitoring - We are investigating an issue impacting tenant performance for a subset of customers with Zuora ID: ZID-NA2-PROD-29.
Aug 2, 22:45 PDT

Aug 2, 2022

Performance degradation causing delays and failures in Zuora 360 and 360+ Sync for a subset of US Prod environment tenants starting from 08/02/2022 4 AM PST to 8 AM PST

Resolved - This incident has been resolved.
Aug 2, 14:34 PDT

Monitoring - We have mitigated the impact and restored the sync services, we will continue to monitor for any further issues.
Aug 2, 10:51 PDT

Performance issues impacting a subset of NA2 Production tenants

Resolved - This incident has been resolved.
Aug 2, 08:40 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 08:00 PDT

Update - We are continuing to work on a fix for this issue.
Aug 2, 07:38 PDT

Identified - The issue has been identified and a fix is being implemented.
Aug 2, 07:30 PDT

Investigating - We are investigating an issue impacting tenant performance for a subset of customers with Zuora ID: ZID-NA2-PROD-04
Aug 2, 06:28 PDT

Aug 1, 2022

SSO Login error in Sandbox environments

Resolved - This incident has been resolved.
Aug 1, 17:50 PDT

Investigating - We have observed SSO Login errors in Sandbox environments. The engineering team is looking into the root cause now.
Jul 31, 22:51 PDT

Jul 31, 2022

Jul 30, 2022

No incidents reported.

Jul 29, 2022

Jul 28, 2022

Unable to access certain Marketplace applications via the UI

Resolved - This incident has been resolved.
Jul 28, 09:08 PDT

Monitoring - A fix has been implemented and we are now monitoring the results.
Jul 27, 15:19 PDT

Identified - We have identified the reason for the issue and our engineering teams are working on a fix with high priority.
Jul 27, 13:05 PDT

Update - We are continuing to investigate this issue.
Jul 26, 09:15 PDT

Update - We are continuing to investigate this issue. We have identified a workaround to launch the app via https://connect.zuora.com
Jul 26, 08:11 PDT

Investigating - We are experiencing a Subscriber Portal access issue. Our engineering teams are investigating with high priority.
Jul 26, 00:39 PDT

Workflow is down for all environments.

Resolved - This incident has been resolved.
Jul 28, 08:55 PDT

Monitoring - Workflow is fully back up and running now. All workflow schedules will run as normal, and Zuora notification will retry the failed API calls to workflow based on the configured retry logic. For the notification callouts that failed during the time period, users can retry them in their admin page.
Jul 27, 21:16 PDT

Identified - We identified the issue and working on the fix.
Jul 27, 19:02 PDT

Investigating - We are observing the issue that workflow is down for all environments.
We are investigating the issue with the highest priority now
Jul 27, 18:04 PDT

Jul 27, 2022

Jul 26, 2022

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.