Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
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Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Resolved - There was approximately 1.5-hour latency on 2021-04-16 from 3:30-7:30 PM PST. This issue has been resolved now.
Apr 16, 20:27 PDT
Investigating - Our Engineering team has identified latency for 360+ sync for some of the tenants in our EU Cloud datacenter. We are actively investigating this.
Apr 16, 19:22 PDT
Apr 15, 2021
Resolved - This incident has been resolved.
Apr 15, 18:10 PDT
Investigating - We are experiencing performance degradation in a small subset of EU production tenants impacting export jobs, batch query, and reporting functions starting at 3:47 PM PDT.
Our engineering teams are currently investigating the issue.
Apr 15, 16:39 PDT
Apr 14, 2021
Resolved - For the additional details, we faced approximately 1 hour latency on 2021-04-14 from 1:22 PM PST - 1:40 PM PST.
This issue has now been resolved.
Apr 14, 15:31 PDT
Investigating - Our Engineering teams are investigating latency for 360+ sync for some of the tenants in our EU Cloud datacenter. We will update you with additional details shortly
Apr 14, 14:27 PDT
Resolved - This incident has been resolved.
Apr 14, 10:51 PDT
Update - We are continuing to investigate this issue.
Apr 14, 10:51 PDT
Update - We are continuing to investigate this issue.
Apr 14, 09:52 PDT
Investigating - We are experiencing performance degradation in a subset of US and EU Sandbox tenants impacting Data Query or Custom Objects for the Child Entities starting at 09:21 AM GMT.
Our engineering teams are currently investigating the issue.
Apr 14, 09:42 PDT
Apr 13, 2021
Resolved - This incident has been resolved.
Apr 13, 16:38 PDT
Investigating - We are experiencing performance degradation in a small subset of EU production tenants impacting export jobs, batch query, and reporting functions starting at 1:07 PM PDT. Our engineering teams are currently investigating the issue.
Apr 13, 15:18 PDT
Apr 12, 2021
Resolved - This incident has been resolved.
Apr 12, 13:40 PDT
Monitoring - This issue has been resolved now and we are monitoring to make sure there are no further issues.
Apr 12, 10:48 PDT
Investigating - We are investigating an issue where the Knowledge Center is not returning all search results, only results from the Developer Center and the Community. Direct links to articles work (such as history, bookmarks, or via an external search engine).
Apr 12, 07:51 PDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021
Resolved - This incident has been resolved.
Apr 10, 12:48 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 21:34 PDT
Investigating - Customers might experience issues with Overpayment in Configurable Lockbox. Our engineers are working on priority to get this resolved.
Apr 9, 20:01 PDT
Apr 9, 2021
Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 05:55 PDT
Monitoring - The issue has not reoccurred and we are continuing to monitor for further occurrences.
Apr 7, 04:55 PDT
Update - We are no longer seeing this issue but are still investigating the cause of it with the highest priority
Apr 6, 21:55 PDT
Investigating - Our engineers are investigating an issue impacting Apisandbox login.
Apr 6, 21:31 PDT
Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 15:28 PDT
Monitoring - The issue has not reoccurred and we are continuing to monitor for further occurrences.
Apr 7, 05:03 PDT
Update - We have implemented a remediation measure and are no longer seeing this issue but are still investigating the cause of the issue.
Apr 6, 20:43 PDT
Update - We are continuing to investigate this issue.
Apr 6, 17:23 PDT
Investigating - We are currently investigating this issue.
Apr 6, 17:22 PDT
Apr 6, 2021
Resolved - This incident has been resolved.
Apr 6, 09:53 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 02:03 PDT
Update - We are continuing to work on a fix for this issue.
Apr 6, 01:09 PDT
Identified - We are seeing an issue in Connect Applications. We have identified that the issue is in both Production and Sandbox integrations, and are still investigating with even higher priority.
Apr 6, 01:05 PDT
Resolved - This incident has been resolved.
Apr 6, 09:34 PDT
Update - We are continuing to monitor for any further issues.
Apr 6, 02:30 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 22:40 PDT
Investigating - We are experiencing performance degradation in UI in a small subset of EU Sandbox tenants. The Custom Object access is impacted. Our engineering teams are currently investigating the issue.
Apr 5, 21:17 PDT
Apr 5, 2021
Apr 4, 2021

No incidents reported.