Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - HOSTED Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

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Americas Sandbox Response Time - Measured from US and EU

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EU Production Response Time - Measured from EU

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EU Sandbox Response Time - Measured from EU

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Past Incidents

Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

EU Production tenants experiencing latency in processing with 360+ sync

Resolved - There was approximately 1.5-hour latency on 2021-04-16 from 3:30-7:30 PM PST. This issue has been resolved now.
Apr 16, 20:27 PDT

Investigating - Our Engineering team has identified latency for 360+ sync for some of the tenants in our EU Cloud datacenter. We are actively investigating this.
Apr 16, 19:22 PDT

Apr 15, 2021

Performance degradation in a subset of EU Production tenants

Resolved - This incident has been resolved.
Apr 15, 18:10 PDT

Investigating - We are experiencing performance degradation in a small subset of EU production tenants impacting export jobs, batch query, and reporting functions starting at 3:47 PM PDT.
Our engineering teams are currently investigating the issue.
Apr 15, 16:39 PDT

Apr 14, 2021

EU Production tenants experiencing latency in processing with 360+ sync

Resolved - For the additional details, we faced approximately 1 hour latency on 2021-04-14 from 1:22 PM PST - 1:40 PM PST.
This issue has now been resolved.
Apr 14, 15:31 PDT

Investigating - Our Engineering teams are investigating latency for 360+ sync for some of the tenants in our EU Cloud datacenter. We will update you with additional details shortly
Apr 14, 14:27 PDT

Subset of customers are unable to select Data Query or Custom Objects for the Child Entities in US and EU Sandbox.

Resolved - This incident has been resolved.
Apr 14, 10:51 PDT

Update - We are continuing to investigate this issue.
Apr 14, 10:51 PDT

Update - We are continuing to investigate this issue.
Apr 14, 09:52 PDT

Investigating - We are experiencing performance degradation in a subset of US and EU Sandbox tenants impacting Data Query or Custom Objects for the Child Entities starting at 09:21 AM GMT.
Our engineering teams are currently investigating the issue.
Apr 14, 09:42 PDT

Apr 13, 2021

Performance degradation in a small subset of EU Production tenants

Resolved - This incident has been resolved.
Apr 13, 16:38 PDT

Investigating - We are experiencing performance degradation in a small subset of EU production tenants impacting export jobs, batch query, and reporting functions starting at 1:07 PM PDT. Our engineering teams are currently investigating the issue.
Apr 13, 15:18 PDT

Apr 12, 2021

Knowledge Center not returning all search results

Resolved - This incident has been resolved.
Apr 12, 13:40 PDT

Monitoring - This issue has been resolved now and we are monitoring to make sure there are no further issues.
Apr 12, 10:48 PDT

Investigating - We are investigating an issue where the Knowledge Center is not returning all search results, only results from the Developer Center and the Community. Direct links to articles work (such as history, bookmarks, or via an external search engine).
Apr 12, 07:51 PDT

Apr 11, 2021

No incidents reported.

Apr 10, 2021

Configurable Lockbox issues

Resolved - This incident has been resolved.
Apr 10, 12:48 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 21:34 PDT

Investigating - Customers might experience issues with Overpayment in Configurable Lockbox. Our engineers are working on priority to get this resolved.
Apr 9, 20:01 PDT

Apr 9, 2021

Apr 8, 2021

Resolved - This incident has been resolved.
Apr 8, 05:55 PDT

Monitoring - The issue has not reoccurred and we are continuing to monitor for further occurrences.
Apr 7, 04:55 PDT

Update - We are no longer seeing this issue but are still investigating the cause of it with the highest priority
Apr 6, 21:55 PDT

Investigating - Our engineers are investigating an issue impacting Apisandbox login.
Apr 6, 21:31 PDT

Apr 7, 2021

Intermittent issues with Appstore Connector application in Marketplace Production Environment

Resolved - This incident has been resolved.
Apr 7, 15:28 PDT

Monitoring - The issue has not reoccurred and we are continuing to monitor for further occurrences.
Apr 7, 05:03 PDT

Update - We have implemented a remediation measure and are no longer seeing this issue but are still investigating the cause of the issue.
Apr 6, 20:43 PDT

Update - We are continuing to investigate this issue.
Apr 6, 17:23 PDT

Investigating - We are currently investigating this issue.
Apr 6, 17:22 PDT

Apr 6, 2021

Intermittent issues with Connect Applications in Production and Sandbox Environments.

Resolved - This incident has been resolved.
Apr 6, 09:53 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 02:03 PDT

Update - We are continuing to work on a fix for this issue.
Apr 6, 01:09 PDT

Identified - We are seeing an issue in Connect Applications. We have identified that the issue is in both Production and Sandbox integrations, and are still investigating with even higher priority.
Apr 6, 01:05 PDT

Performance degradation in UI in a small subset of EU Sandbox tenants

Resolved - This incident has been resolved.
Apr 6, 09:34 PDT

Update - We are continuing to monitor for any further issues.
Apr 6, 02:30 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 22:40 PDT

Investigating - We are experiencing performance degradation in UI in a small subset of EU Sandbox tenants. The Custom Object access is impacted. Our engineering teams are currently investigating the issue.
Apr 5, 21:17 PDT

Apr 5, 2021

Apr 4, 2021

No incidents reported.