Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED Operational
Production UI ? Operational
Production API ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time ?
Fetching
Americas Sandbox Response Time ?
Fetching
EU Production Response Time ?
Fetching
EU Sandbox Response Time ?
Fetching
Past Incidents
Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019
Resolved - This maintenance has been completed. Post-maintenance validation to confirm full functionality has been completed.
Apr 20, 21:33 PDT
Update - We are continuing to investigate this issue.
Apr 20, 18:36 PDT
Investigating - Scheduled Maintenance: (NETWORK MAINTENANCE IN US PROD/SBX ENVIRONMENTS SATURDAY, APRIL 20, 7:00 PM TO 9:00 PM PDT) will begin as scheduled.

Estimated Time - 2hrs
API and UI functionality will be unavailable intermittently (RevPro Services will not be affected).

Scheduled Maintenance Objective:
Increase network capacity, security, and reliability for US Production and Sandbox.
Apr 20, 18:32 PDT
Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019
Resolved - This incident has been resolved.
Apr 16, 13:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 11:11 PDT
Investigating - We are currently investigating an issue where reports are running and "in progress" but not completing successfully for a subset of customers in the Reporting feature.
Apr 16, 10:23 PDT
Resolved - This incident has been resolved.
Apr 16, 06:10 PDT
Update - The issue has not reoccured from last 3 hours and we will continue monitoring until resolved.
Apr 15, 16:31 PDT
Monitoring - We observed another set of timeouts to Chase payment gateway between 12:28pm PDT and 12:45pm PDT and have not since any more such timeouts since then. We are continuing to monitor this issue.
Apr 15, 14:14 PDT
Investigating - We are currently investigating a timeout issue for Chase payment gateway that affected a subset of tenants around 10:43 to 11:28am PDT.
Apr 15, 12:28 PDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - This incident has been resolved.
Apr 13, 06:11 PDT
Identified - We have identified the root cause for this issue and currently working on a fix.
Apr 12, 11:34 PDT
Update - We are continuing to investigate this issue.
Apr 11, 23:20 PDT
Investigating - We have identified an issue where Data Source Exports are not available for a subset of customers on the US Sandbox. Our internal teams are investigating with the highest priority.
Apr 11, 09:56 PDT
Apr 10, 2019

No incidents reported.

Apr 9, 2019
Resolved - This incident has been resolved.
Apr 9, 09:08 PDT
Investigating - We have identified an issue whereby an error is encountered when trying to access Notifications within the UI for a subset of EU Sandbox tenants. Our engineering team are investigating with highest priority.
Apr 9, 08:41 PDT
Postmortem - Read details
Apr 22, 09:58 PDT
Resolved - This incident has been resolved.
Apr 9, 04:42 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 04:03 PDT
Identified - The issue has been identified and our engineering team is working on a fix. We have identified the only gateways affected are: AmazonPay, GMS, GoCardless, PayPalEC, Sony and WellsFargo.
Apr 9, 03:28 PDT
Investigating - We have identified elevated error rates affecting a number of Payment Gateways across all environments. Our engineering teams are currently investigating with highest priority.
Apr 9, 03:06 PDT