Zuora Status

Zuora System Status Page

SYSTEM MAINTENANCE - ZUORA BILLING PRODUCTION SYSTEMS - US Hosted & US Cloud

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 19:00 PDT

Update - We will be undergoing scheduled maintenance during this time.

Scheduled - This is notice that we will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations.

Timeline for each datacenter
US Hosted: 7PM - 9PM PDT
US Cloud: 7PM - 9PM PDT

Please refer to Zuora Community announcement for specific details and timelines

https://community.zuora.com/t5/Maintenance-Notifications/SYSTEM-MAINTENANCE-ZUORA-BILLING-PRODUCTION-SYSTEMS-Saturday/ba-p/33846

Cybersource Payment Method Updater (PMU) Service Degradation

Update - Zuora is still following up with Cybersource for feedback on their ongoing issue.
Aug 6, 22:31 PDT

Identified - CyberSource has not received response files from MasterCard as of July 28th. Due to the delay merchants can expect Account Updater batches to be Processing longer than normal. This may cause merchants who expect updates before billing to see higher declines, Tenants using CyberSource PMU should check their PMU batches and reach out to Cybersource support.
Aug 6, 02:30 PDT

Update - We have received details from CyberSource which indicates CyberSource did not receive responses back from Mastercard causing the issue. Zuora and CyberSource continues the investigation to find the cause.
Aug 5, 08:42 PDT

Update - We are continuing to investigate this issue.
Aug 5, 01:48 PDT

Investigating - We are currently investigating an issue in our US Production environment with the payment method updater (PMU) for CyberSource. Payment methods are not being updated, and we are working with CyberSource to investigate in order to restore service and identify the root cause.
Aug 4, 23:42 PDT

AMERICAS - HOSTED Degraded Performance

Production UI Under Maintenance

Production API Under Maintenance

Production Integrations Degraded Performance

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Under Maintenance

Production UI Under Maintenance

Production API Under Maintenance

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Production Integrations Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

RevPro Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

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Americas Sandbox Response Time - Measured from US and EU

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EU Production Response Time - Measured from EU

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EU Sandbox Response Time - Measured from EU

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Past Incidents

Aug 8, 2020

SYSTEM MAINTENANCE - ZUORA BILLING PRODUCTION SYSTEMS - EU Cloud

Completed - The scheduled maintenance has been completed.
Aug 8, 16:36 PDT

Update - Scheduled maintenance in our EU Cloud has been completed successfully.
Aug 8, 16:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 16:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 11:47 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 11:45 PDT

Scheduled - This is notice that we will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations.

Timeline for each datacenter
EU Cloud: 4PM - 6PM PDT

Please refer to Zuora Community announcement for specific details and timelines

https://community.zuora.com/t5/Maintenance-Notifications/SYSTEM-MAINTENANCE-ZUORA-BILLING-PRODUCTION-SYSTEMS-Saturday/ba-p/33846
Jul 20, 10:33 PDT

Aug 7, 2020

Connectivity issues with Americas Hosted Production and Sandbox Environments

Resolved - This incident has been resolved.
Aug 7, 21:51 PDT

Monitoring - A fix has been implemented and we’re continuing to monitor
Aug 7, 16:08 PDT

Investigating - Connectivity issues with Americas Hosted Production and Sandbox Environments
Subject: We are investigating connectivity issues with our Americas Hosted Production and Sandbox environments. API, UI, and integrations traffic were affected in an intermittent manner. Our engineering teams are engaged and working to resolve with the highest priority.

This issue is no longer impacting. We are investigating the root cause.
Aug 7, 13:46 PDT

Zuora Reporting is down for subset of EU Production tenants

Resolved - This incident has been resolved.
Aug 7, 03:02 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 02:05 PDT

Identified - The issue has been identified and we are working on the fix.
Aug 7, 02:00 PDT

Investigating - Reporting is down for EU production environments. Our engineers are working actively to resolve this issue
Aug 7, 00:33 PDT

Aug 6, 2020

Unresolved incident: Cybersource Payment Method Updater (PMU) Service Degradation.

Aug 5, 2020

Promo Code App issue for single use code with custom fields

Resolved - We have identified the issue in Promo code Apps between 5.30 pm PT Tuesday and 10.20 pm PT Wednesday, It impacts only the single-use codes that use custom fields. The issue is currently resolved and the single-use codes can be regenerated.
Aug 5, 23:03 PDT

Reporting gets stuck at "In Progress" status for a subset of tenants in the US Production Environment.

Resolved - This incident has been resolved.
Aug 5, 04:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 20:06 PDT

Investigating - We are currently investigating this issue.
Aug 4, 17:43 PDT

Aug 4, 2020

Performance degradation for NA Production (cloud) tenants between 7:47am PDT and 7:50am PDT

Resolved - This incident has been resolved.
Aug 4, 20:23 PDT

Monitoring - A fix has been implemented and we are monitoring the results
Aug 4, 12:35 PDT

Investigating - We're investigating a performance degradation impacting NA Production (cloud) tenants that occurred between 7:47am PDT and 7:50am PDT
Aug 4, 08:33 PDT

Performance degradation on Marketplace

Resolved - This incident has been resolved.
Aug 4, 08:47 PDT

Monitoring - The issue is fixed and we are currently monitoring the results.
The issue impact timelines is August 4th from 6:08 AM to 6:44 AM PDT.
Aug 4, 07:10 PDT

Investigating - Marketplace is experiencing performance degradation causing issue logging in or navigating the site. We are currently investigating the issue.
Aug 4, 06:44 PDT

Aug 3, 2020

API Proxy rest.sandbox.na.zuora.com unavailable

Resolved - We identified an issue where API Proxy rest.sandbox.na.zuora.com was unavailable for the duration of 3rd August 3:22 AM to 3:25 AM PDT. The issue is now resolved.
Aug 3, 03:42 PDT

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

Real Time Sync is not triggering for a subset of EU Production tenants

Resolved - This incident has been resolved.
Jul 30, 18:11 PDT

Update - Update: Our teams are actively working on identifying the cause of the issue
Jul 30, 13:39 PDT

Investigating - We have identified an issue where Real-Time Sync is not triggering for a subset of EU Production tenants. Our internal team is working on a fix for this.
Jul 30, 09:18 PDT

Error in creating new API utility task in Developer Tools

Resolved - This incident has been resolved.
Jul 30, 12:29 PDT

Monitoring - The fix has been released and we are monitoring.
Jul 30, 12:00 PDT

Identified - We are currently investigating an issue that we cannot create new generic API utility instances in all environments.
Engineering has identified the issue and working on a fix.
Jul 30, 11:40 PDT

Jul 29, 2020

A subset of tenants facing issue with NetSuite Connector

Resolved - A subset of tenants facing issue with NetSuite Connector, this incident is now resolved.
Jul 29, 19:08 PDT

Jul 28, 2020

Intermittent issues impacting a subset of EU Production tenants

Resolved - After closely monitoring for some hours, this incident is now resolved.
Jul 28, 19:24 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 10:25 PDT

Investigating - We're investigating intermittent issues impacting a subset of EU Production tenants.
Jul 28, 07:17 PDT

Jul 27, 2020

Promo code API experienced an elevated 500 errors for a small subset of customers earlier today between 9:19am PDT and 5:16pm PDT.

Resolved - Promo code API experienced an elevated 500 errors for a small subset of customers earlier today between 9:19am PDT and 5:16pm PDT. This issue has been fixed and the incident has been resolved.
Jul 27, 19:03 PDT

Jul 26, 2020

HTTP GET Exception when submitting quotes in Salesforce CPQ

Resolved - This incident has been resolved.
Jul 26, 17:39 PDT

Update - This incident has been resolved.
We are working on the cause of the issue and will update this post when we have the details.
Jul 26, 17:37 PDT

Update - Our teams are actively working on identifying the cause of the issue.
Jul 25, 23:53 PDT

Update - We are still investigating the issue on our end
Jul 24, 22:53 PDT

Investigating - We have identified that for the subset of US production tenants while submitting quotes in Salesforce CPQ, the below error is thrown:
{"eventId":2,"extensionName":"prepaid with Drawdown","errorMessage":"java.lang.RuntimeException: HTTP GET Exception. Please see logs for details.","errorCode":"19902"};

Our team is currently investigating the issue.
Jul 24, 20:02 PDT

Jul 25, 2020

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