Zuora System Status Page
Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs and Reporting for a small subset of EU Production tenants
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 12:56 PDT
Investigating - We are currently investigating this issue.
Jul 14, 12:51 PDT
AMERICAS - HOSTED Operational
Production UI ? Operational
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Degraded Performance
Production UI Degraded Performance
Production API Degraded Performance
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Jul 14, 2020

Unresolved incident: Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs and Reporting for a small subset of EU Production tenants.

Jul 13, 2020

No incidents reported.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020
API Performance degradation for a subset of EU Production tenants between 8:00am and 12:45pm (BST)
Resolved - This incident has been resolved.
Jul 8, 07:08 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 06:31 PDT
Investigating - We're investigating a performance degradation that affected API response times for a subset of EU Production tenants between 8:00am and 12:45pm (BST).
Jul 8, 06:04 PDT
Jul 7, 2020
Bill run, 360 sync and DSE service degraded performance
Resolved - This incident has been resolved.
As part of the analysis done towards resolving this incident, we have an update to share that Data Connect (360+) and Notifications on Any Events were also affected for a subset of customers during this incident timeline.
Jul 7, 01:17 PDT
Monitoring - A fix has been implemented and we are monitoring the results very closely
Jul 6, 15:32 PDT
Investigating - Bill run, 360 sync and DSE services are affected as they are stuck in processing and Real time sync is experiencing latency. Our engineers are currently working on this issue
Jul 6, 14:58 PDT
Jul 6, 2020
Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs and Reporting for a small subset of US Production tenants
Resolved - This incident has been resolved.
Jul 6, 07:13 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 6, 06:15 PDT
Investigating - We're investigating a performance degradation impacting Real Time Sync, 360+ sync, Notification jobs and Reporting for a small subset of tenants.
Jul 6, 06:07 PDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Reporting gets stuck at "In Progress" status for a subset of tenants in the US Production Environment.
Resolved - This incident has been resolved.
Jul 3, 14:37 PDT
Monitoring - A fix has been implemented and this issue should now be resolved. We are continuing to monitor the results.
Jul 3, 07:44 PDT
Update - Our engineering team are continuing to investigate this issue.
Jul 3, 07:20 PDT
Investigating - We are having an issue that Reporting gets stuck at "In Progress" status in US Production for a subset of tenants. Our team is currently investigating the issue.
Jul 3, 02:14 PDT
Jul 2, 2020

No incidents reported.

Jul 1, 2020
Reporting performance issues for a subset of tenants in the US Production Environment.
Resolved - The issue has been resolved. No recurrence of the issue has been observed since 20:10 PM PDT.
Jul 1, 23:14 PDT
Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Jul 1, 20:31 PDT
Investigating - We are having a performance issue with our Reporting in US Production for a subset of tenants. Our team is currently investigating the issue.
Jul 1, 20:02 PDT
Jun 30, 2020

No incidents reported.

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