Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - HOSTED Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time

Fetching

Americas Sandbox Response Time

Fetching

EU Production Response Time

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EU Sandbox Response Time

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Past Incidents

Feb 17, 2019

No incidents reported today.

Feb 16, 2019

End of Support for Zuora Firewall IP Whitelist - Production

Completed - The scheduled maintenance has been completed.
Feb 16, 18:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 17:00 PST

Scheduled - For further details please see the community posting here
https://community.zuora.com/t5/Zuora-Announcements/End-of-Support-for-Zuora-Firewall-IP-Whitelist/ba-p/24612
Feb 5, 13:42 PST

Feb 15, 2019

No incidents reported.

Feb 14, 2019

Enhanced Invoice Numbering App currently down

Resolved - This incident has now been resolved and follow-up data validation work is in progress.
Feb 14, 09:00 PST

Update - We are continuing to monitor for any further issues.
Feb 14, 07:22 PST

Monitoring - A fix has been implemented to get the App back up and running, and we are monitoring it to make sure it stays operational.
Feb 14, 02:46 PST

Investigating - We are currently investigating the issue of the Enhanced Invoice Numbering App in Connect currently being down.
Our Engineers are actively looking into it.
Feb 14, 01:47 PST

Feb 13, 2019

No incidents reported.

Feb 12, 2019

‘Zuora to Apple App Store Sync’ Connect app jobs remaining in queued status.

Resolved - The queues have cleared as of 30 minutes ago, and all looks stable. We are closing out this issue as resolved.
Feb 12, 13:37 PST

Update - We are still processing the backlog, but expect that the queues will be clear in the next hour or so.
Feb 12, 11:16 PST

Update - We are continuing to monitor for any further issues.
Feb 12, 10:53 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 08:02 PST

Investigating - We have detected a delay in processing of invoices in the Apple Appstore Sync app, affecting all production users of the Appstore Connector. Our engineers are investigating with the highest priority
Feb 12, 07:04 PST

APISANDBOX UI and Login Page were Down

Resolved - This incident has been resolved.
Feb 12, 04:13 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 03:17 PST

Identified - The issue has re-occurred, per internal teams we have identified the root cause and working on same on priority.
Feb 12, 03:14 PST

Monitoring - While we have seen no further issues, we are still ascertaining root cause.
Feb 11, 13:48 PST

Investigating - We are looking in to what caused this issue. We have mitigated the problem, but are still investigating what circumstances lead to this problem.
Feb 11, 11:37 PST

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019

‘Notifications on Any Event’ not being sent for a subset of EU Sandbox tenants

Resolved - This incident has been resolved.
Feb 4, 07:36 PST

Update - We are continuing to monitor for any further issues.
Feb 4, 07:20 PST

Monitoring - A fix has been implemented and we have confirmed that notifications are now processing successfully.
We will continue to monitor results before updating to Resolved.
Feb 4, 06:44 PST

Update - We are continuing to investigate this issue.
Feb 4, 05:13 PST

Investigating - We have identified an issue affecting ‘Notifications on Any Event’ being sent for a subset of Sandbox Tenants within the EU data center. Our technical teams are currently investigating with utmost priority.
Feb 4, 03:40 PST

Feb 3, 2019

No incidents reported.