Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED Operational
Production UI ? Operational
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
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EU Sandbox Response Time - Measured from EU ?
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Past Incidents
Feb 23, 2020

No incidents reported today.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Error message when adding callout/notification parameters via the UI on Sandbox environments
Resolved - This incident has been resolved.
Feb 20, 08:38 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 20, 05:50 PST
Investigating - We are currently investigating this issue.
Feb 20, 05:40 PST
Feb 19, 2020
Performance Degradation for a subset of customers in our EU Production data center.
Resolved - We experienced a performance degradation for a subset of EU tenants from 9:44 AM GMT until 9:54 AM GMT.
This incident is now resolved.
Feb 19, 02:15 PST
Feb 18, 2020
Connectivity issues for a subset of EU Production tenants between 02/18/2020 12:40 AM to 12:42 AM PST
Resolved - This incident was resolved as of 12:42 AM PST
Feb 18, 01:56 PST
Update - We are continuing to investigate the root cause of this issue.
Feb 18, 01:33 PST
Investigating - We are investigating connectivity issues that occurred on the 18th of February between 12:40 AM to 12:42 AM PST affecting a subset of EU Production Tenants.
Feb 18, 01:31 PST
Feb 17, 2020
Performance degradation for a subset of EU Sandbox tenants
Resolved - This incident has been resolved.
Feb 17, 07:28 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 17, 06:21 PST
Investigating - We are currently investigating an issue impacting response times for a subset of EU Sandbox tenants.
Feb 17, 04:56 PST
Feb 16, 2020
We identified elevated error rates from 12:29pm - 1:36pm Pacific on API endpoints for US Production
Resolved - This incident has been resolved.
Feb 16, 07:53 PST
Update - We are continuing to monitor for any further issues.
Feb 15, 04:50 PST
Update - We are continuing to monitor for any further issues.
Feb 15, 00:51 PST
Monitoring - The issue is currently resolved and we are monitoring the situation
Feb 14, 15:00 PST
Feb 15, 2020
Performance degradation affecting file operations between 02/14/2020 11:25pm-11:28pm
Resolved - This incident has been resolved.
Feb 15, 12:00 PST
Monitoring - We continue to monitor this incident.
Feb 15, 07:39 PST
Update - We are continuing to investigate this issue.
Feb 15, 05:35 PST
Investigating - We're reviewing a performance degradation that occurred on the 14th of February between 11:25pm-11:28pm (Pacific) intermittently affecting file operations such as PDF generation, data source exports and usage upload.
Feb 15, 05:33 PST
Feb 13, 2020
Service disruption to both UI and API access for a small subset of US hosted production tenants
Resolved - There was a service disruption to both UI and API access for a small subset of US hosted production tenants, from 02/13/2020 00:01:21 PST to 02/13/2020 00:22:48 PST. This incident is now resolved.
Feb 13, 00:01 PST
Feb 12, 2020
Workflow APIs in Production environment experiencing degradation.
Resolved - This incident has been resolved.
Feb 12, 14:57 PST
Update - We are continuing to monitor for any further issues.
Feb 12, 14:56 PST
Update - We are continuing to monitor for any further issues.
Feb 12, 13:49 PST
Monitoring - The issue has been identified and resolved. We have determined that less than 1500 requests have been impacted over the last 7 days. This amounts to less than 0.1% of the overall workflow API traffic. We are now monitoring the situation.
Feb 12, 13:15 PST
Investigating - We are experiencing a degradation in workflow APIs for a subset of tenants in the Production environment. APIs accessed via the API gateway endpoint starting with "/workflows" are affected. API's to the endpoint workflow.apps.zuora.com are NOT impacted and represent the majority of traffic. We are currently investigating the issue.
Feb 12, 09:48 PST
Feb 11, 2020
Performance Degradation for a subset of customers in our EU Production data center.
Resolved - We experienced a slowness and performance degradation for a subset of EU tenants from 3:08 PM GMT until 3:16 PM GMT.
This incident is now resolved.
Feb 11, 09:08 PST
Feb 10, 2020
Service disruption to both UI and API access for a small subset of US hosted production tenants
Resolved - There was a service disruption to both UI and API access for a small subset of US hosted production tenants, during 2020-02-10 07:38:32 AM to 2020-02-10 07:39:19 AM PST.
This incident is now resolved.
Feb 10, 08:00 PST
Feb 9, 2020

No incidents reported.

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