Zuora Status

Zuora System Status Page

Analytics(Dashboard/Explorer) is not displayed on production environment(US Hosted, EU and US Cloud).

Investigating - We are investigating the issue now.
Jul 26, 21:12 PDT

AMERICAS - HOSTED / AMERICAS - CLOUD 2 (NA2) Partial Outage

Production UI Partial Outage

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD Partial Outage

Production UI Partial Outage

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD Partial Outage

Production UI Partial Outage

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

Fetching

Americas Sandbox Response Time - Measured from US and EU

Fetching

EU Production Response Time - Measured from EU

Fetching

EU Sandbox Response Time - Measured from EU

Fetching

Past Incidents

Jul 26, 2021

Intermittent performance and availability issues in API Sandbox

Resolved - This incident has been resolved.
Jul 26, 19:47 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 18:15 PDT

Investigating - We are currently investigating a performance and availability issue with our API Sandbox Environments.
Jul 26, 16:27 PDT

Jul 25, 2021

No incidents reported.

Jul 24, 2021

Scheduled API Sandbox Maintenance in Americas Hosted Environment

Completed - The scheduled maintenance has been completed.
Jul 24, 21:34 PDT

Verifying - Verification is currently underway for the maintenance items.
Jul 24, 20:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 16:00 PDT

Scheduled - We will be conducting scheduled maintenance for Americas Hosted API Sandbox environments. For additional details, please see the following Zuora Community Post:

https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=136c65a3-e3ef-4983-9e68-fedc75671fe0
Jun 28, 16:42 PDT

Jul 23, 2021

Analytics Dashboard loading error

Resolved - This incident has been resolved.
Jul 23, 12:52 PDT

Monitoring - A fix has been implemented in all the environments and we are monitoring the results.
Jul 23, 12:13 PDT

Update - We have resolved the issue for US Hosted and EU Cloud Production tenants. We are working on deploying a fix for US Cloud and Central Sandbox tenants.
Jul 23, 08:21 PDT

Identified - Our engineering teams are continuing to work on a fix for this issue with the utmost priority.
Jul 23, 07:54 PDT

Investigating - We have identified an issue impacting customers utilizing the Analytics Dashboard on Production and Central Sandbox tenants.
Customers trying to access the Analytics dashboard will encounter an "Error loading page" message.
Our engineering teams are working to resolve the issue with the highest priority.
Jul 23, 05:50 PDT

Performance degradation causing delays in 360+ sync and Notifications for a subset of NA central sandbox tenants

Resolved - This incident has been resolved.
Jul 23, 04:41 PDT

Monitoring - A fix has been implemented and we are monitoring the results
Jul 23, 01:01 PDT

Investigating - We're investigating a performance degradation causing delays in 360+ sync and Notifications for a subset of NA central sandbox tenants starting 2021-07-22T 17:11:00 -0700
Jul 22, 21:46 PDT

Jul 22, 2021

Issue impacting Americas Hosted Sandbox UI

Resolved - This incident has been resolved.
Jul 22, 10:30 PDT

Monitoring - Our content delivery network has implemented a fix that has mitigated this issue.
Jul 22, 10:01 PDT

Investigating - We are investigating an issue impacting Americas Hosted Sandbox UI which appears to be due to a 3rd party DNS issue
Jul 22, 09:54 PDT

Jul 21, 2021

Error while creating Payment method through Adyen Gateway 1.0 for a small subset of US and EU Sandbox and Production environments

Resolved - This incident has been resolved.
Jul 21, 15:24 PDT

Update - We are continuing to monitor for any further issues.
Jul 21, 08:54 PDT

Monitoring - Error Creating Payment Methods on Adyen gateway 1.0 for a small subset of US and EU Sandbox and Production environments from 2021-07-19 23:10:00 PDT.

Our engineering team has identified the cause and applied a fix, We are currently monitoring the issue.
Jul 21, 00:56 PDT

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

Delays in Notifications for a subset of Sandbox tenants

Resolved - This incident has been resolved.
Jul 16, 21:16 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 13:43 PDT

Update - The issue has been fixed on EU & NA Sandboxes. We are continuing to work on a fix for this issue for Hosted environments.
Jul 16, 04:52 PDT

Update - We are continuing to work on a fix for this issue.
Jul 16, 02:21 PDT

Update - We are continuing to work on a fix for this issue.
Jul 16, 02:14 PDT

Identified - We have identified the root cause, our engineers are working on producing the fix. We expect results in 24 to 48 hours.
Jul 15, 18:08 PDT

Investigating - We are investigating reports of email and callout notifications not triggering on a subset of sandbox tenants. This does not include custom notifications or Orders notifications. Our engineering team is working to resolve the issue with the utmost priority.
Jul 15, 08:38 PDT

Jul 15, 2021

Performance degradation causing delays in 360+ sync and custom notifications for a subset of NA Cloud customers

Resolved - This incident has been resolved.
Jul 15, 06:26 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 05:32 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 15, 04:51 PDT

Investigating - We're investigating a performance degradation causing delays in 360+ sync and custom notifications for a subset of NA Cloud customers
Jul 15, 04:36 PDT

Jul 14, 2021

No incidents reported.

Jul 13, 2021

UI and API performance degradation for EU Production & EU Sandbox tenants

Resolved - This incident has been resolved.
Jul 13, 12:04 PDT

Update - We are continuing to monitor for any further issues.
Jul 13, 07:37 PDT

Monitoring - We continue to monitor the environments for now.
Jul 13, 06:09 PDT

Identified - We are investigating reports of EU Production & EU Sandbox tenants' UI and API not being available intermittently between 1:06pm and 1:15pm (BST). The issue has been resolved and we continue to monitor the situation.
Jul 13, 05:24 PDT

Jul 12, 2021

Workflow connectivity issues

Resolved - This incident has been resolved.
Jul 12, 16:39 PDT

Monitoring - The workflow service is back up, and we will continue to monitor for any further issues.
Jul 12, 09:36 PDT

Investigating - Workflow is experiencing connectivity and timeout issues in all environments and regions. We are investigating with the highest priority.
Jul 12, 08:31 PDT

Emergency Maintenance: Workflow (All Environments) 3:00 PM PDT To 4:00 PM PDT Monday July 12, 2021

Completed - The scheduled maintenance has been completed.
Jul 12, 15:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 15:01 PDT

Scheduled - During the above window, we'll be performing a necessary and emergency maintenance in our Workflow backend database in order to fix issues discovered earlier today. We'll be performing this upgrade based on the recommendation from our database (and cloud) service provider in order to fix a latent bug that was discovered in the underlying database earlier today. This upgrade has been tested in a pre-production environment and we're working hand-in-hand with our database (and cloud) service provider on this.

During this maintenance window, Workflow service across all environments and data centers (regions) will be intermittently unavailable and could become fully unavailable for up to 10 minutes during this maintenance window
Jul 12, 14:58 PDT

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