Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED Operational
Production UI ? Operational
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Oct 22, 2019

No incidents reported today.

Oct 21, 2019
Resolved - This incident has been resolved.
Oct 21, 21:07 PDT
Monitoring - We have identified an issue where callout to Zuora from Salesforce was failing with the error "The callout was unsuccessful after 4 attempts : Connection reset" for subset of customers affecting Zuora Quotes.

This issue has now been resolved and we are working to find out the root cause.
Oct 21, 12:56 PDT
Oct 20, 2019
Resolved - A very small subset of customers were experiencing API authentication failures and not able to access UI in US Production environment between 2019-10-20 4:18AM PDT and 2019/10/20 4:40 AM PDT. The issue is now completely resolved.
Oct 20, 04:18 PDT
Oct 19, 2019

No incidents reported.

Oct 18, 2019
Resolved - This incident has been resolved.
Oct 18, 05:46 PDT
Monitoring - Between the time of 09:56 PM PDT to 10:30 PM PDT today 10/17/2019, we've observed a performance degradation of API/UI/Export operations for a subset of APISandbox tenants. Our teams have resolved this and we continue to monitor the performance.
Oct 17, 23:27 PDT
Oct 17, 2019
Resolved - Between the time of 02:36 PM PDT to 02:58 PM PDT today 10/17/2019, the Zuora Reporting feature was temporarily unavailable for US API Sandbox environments only. The issue has since been resolved.
Oct 17, 15:43 PDT
Resolved - This incident has been resolved.
Oct 17, 06:30 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 02:54 PDT
Identified - Engineering team continues to work on the fix deployment.
Oct 17, 02:36 PDT
Monitoring - Engineers found the problem and are working to apply a proper fix
Oct 16, 16:14 PDT
Investigating - We are actively working on this issue.
Oct 16, 10:18 PDT
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - This issue has been resolved.
Oct 11, 16:11 PDT
Monitoring - Our Engineering team has fixed this issue and we are monitoring the results.
Oct 11, 14:03 PDT
Identified - We have identified an issue that has resulted in Real-Time Sync and Data Connect not getting triggered for a subset of tenants in Americas Hosted Sandbox environment.

As we have found the problem it will be working soon, this at our end is the highest priority currently.
Oct 11, 12:25 PDT
Resolved - Our engineering team has applied remediation and now the service is available. And we apologize for any inconvenience this issue has caused.
Oct 11, 05:15 PDT
Monitoring - Our Engineering team has applied remediation and we are monitoring the results.
Oct 10, 23:14 PDT
Identified - We have identified an issue affecting certain scheduled jobs, such as Bill Run, Payment Run, Billing Preview Run and Journal run for a subset of US Production tenants. Real Time Sync jobs for 360 Sync may also have experienced latency. Our engineering team is engaged and working to resolve with utmost priority.
Oct 10, 21:15 PDT
Oct 9, 2019
Resolved - Our engineering team deployed a fix and now the service is available. And we apologize for any inconvenience this issue has caused.
Oct 9, 07:39 PDT
Investigating - We have discovered a UI issue that is affecting the launch of Workflow from certain Sandbox environments. All backend processing jobs are working fine. Our engineering team is working on this issue with the highest priority. All functionality can still be accessed through connect.zuora.com
Oct 9, 03:05 PDT
Oct 8, 2019
Resolved - This issue is resolved, and all delayed uploads are now complete. We also identified a small number of failed uploads and will reach out directly to the affected customers with remediation steps.
Oct 8, 07:23 PDT
Monitoring - Our engineering teams have unblocked all delayed jobs. Regular service is now resumed.
Oct 8, 04:44 PDT
Investigating - We have identified an issue resulting in a delay to the uploading of files into Zuora for a subset of customers in US Production Tenants. Our engineering teams are engaged and working to resolve with highest priority.
Oct 7, 21:32 PDT