Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE CLOUD Operational

Revenue Core Services Operational

Revenue API Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU

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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU

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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU

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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU

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Past Incidents

Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

EU production new list page UI is not available intermittently.

Resolved - This incident has been resolved!
Dec 3, 06:35 PST

Investigating - EU production new list page UI is not available intermittently. The workaround is: disable the new list page temporarily.
The team is actively working on the issue.
Dec 3, 04:24 PST

Subset of customers experiencing intermittent HTML PDF generation failures

Resolved - We observed an issue with HTML PDF generation. Emails with pdf attachments could be failing with invoice HTMl template. This issue has been resolved.
Dec 3, 06:11 PST

Dec 2, 2022

No incidents reported.

Dec 1, 2022

Subset of customers in Americas Cloud 2 Production may be experiencing the data query error.

Resolved - This incident has been resolved.
Dec 1, 23:59 PST

Monitoring - We observed the data query issue impacting customers in our Americas Cloud 2 (NA2) production environment - Zuora ID: ZID-NA2-PROD-29.
The fix has been implemented and we are monitoring it now.
Dec 1, 19:58 PST

Nov 30, 2022

Sandbox performance issues

Resolved - This incident has been resolved!
Nov 30, 05:07 PST

Investigating - Currently our Sandbox Environments are experiencing performance issues. Our team is working on this with the highest priority. Please stay tuned for more details.
Nov 30, 02:22 PST

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Resolved - This incident has been resolved.
Nov 28, 01:22 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 15:45 PST

Investigating - Our engineering team is investigating an issue with new authentication starting around 3:00 PM PST.
Nov 27, 15:34 PST

Nov 27, 2022

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.