Zuora Status

Zuora System Status Page

Recent validation added on the invoice amount when posting an invoice is causing inability to create cancellations & amendment from Z-Quotes if Invoice Settlement is enabled.

Update - We continue to monitor this during the weekend to make sure there are no lingering issues.
Aug 17, 08:43 PDT

Update - We'll keep monitoring this during the weekend to make sure there are no lingering issues.
Aug 16, 17:05 PDT

Monitoring - We have deployed the fix for this issue and monitoring it for no lingering issues
Aug 16, 09:57 PDT

Update - We have identified the issue, and our Engineering Team will deploy the fix tonight(PDT)
Aug 15, 12:19 PDT

Identified - We have identified an issue where Negative invoices cannot be posted when creating an Amendment or Cancellation Quote if Invoice Settlement is enabled.

Our Engineering team is working on the fix with high priority.
Aug 15, 11:15 PDT

AMERICAS - HOSTED Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Production Integrations Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

RevPro Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

Fetching

Americas Sandbox Response Time - Measured from US and EU

Fetching

EU Production Response Time - Measured from EU

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EU Sandbox Response Time - Measured from EU

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Past Incidents

Aug 18, 2019

No incidents reported today.

Aug 15, 2019

360+ sync UI is not loading failed objects for retry on EU sandbox environment.

Resolved - This incident has been resolved.
Aug 15, 08:05 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 06:44 PDT

Investigating - We have found 360+ sync UI is not loading failed objects for retry and throwing error "Cannot read property 'error' of undefined" on EU sandbox environment.
Engineering team is currently investigating.
Aug 15, 04:16 PDT

Aug 14, 2019

APISandbox performance degradation for a subset of tenants

Resolved - This incident has been resolved.
Aug 14, 06:17 PDT

Monitoring - We've observed a performance degradation of API/UI/Export operations for a subset of APISandbox tenants. Our teams have resolved this and we continue to monitor the performance.
Aug 14, 03:31 PDT

Aug 13, 2019

File Storage outage for EU Production environment

Resolved - We have experienced an issue with file storage in the EU Production Environments between 17:23PDT - 21:58PDT.
We have identified the issue and a fix has already been applied.
Aug 13, 22:21 PDT

Invoice Posted Notifications not sending in Sandbox Environments

Resolved - This incident has been resolved.
Aug 13, 07:25 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 06:18 PDT

Update - We are continuing to work on a fix for this issue.
Aug 13, 01:24 PDT

Update - Our Engineering team is continuing to work on this issue with the utmost priority. We will keep you posted on further progress.
Aug 12, 19:13 PDT

Identified - We have identified the root cause of this issue, and our Engineering team is actively working on the fix.
Aug 12, 11:43 PDT

Investigating - We have identified an issue where Invoice Posted notifications are not being sent from API Sandbox and EU Sandbox environments.
Our engineering team are currently investigating this issue with the highest priority.
Aug 12, 08:57 PDT

Aug 12, 2019

Public Hosted Page impacted for US Sandbox

Resolved - This incident has been resolved.
Aug 12, 11:34 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 06:44 PDT

Update - Engineering team continues to work to deliver a fix as soon as possible.
Aug 11, 11:16 PDT

Update - Our Engineering team are continuing to work on this issue with the utmost priority.
Aug 11, 04:54 PDT

Update - Engineering team continues to work on the fix. We will keep you posted on further progress.
Aug 10, 22:10 PDT

Update - Engineering team continues to work on the fix. We will keep you posted on further progress.
Aug 10, 10:22 PDT

Update - Engineering team continues to work to deliver a fix as soon as possible.
Aug 10, 03:43 PDT

Identified - The issue has been identified and our team is working on a fix.
Aug 10, 00:40 PDT

Update - Our engineering teams are still investigating with the highest priority.
Aug 9, 20:24 PDT

Investigating - We have identified an issue affecting API Sandbox Environment, where public hosted pages is responding with a Status code 200 instead of status code 302 to perform the redirection to the redirect URL. Our engineering teams are investigating with utmost priority.
Aug 9, 14:22 PDT

Aug 8, 2019

Data Connect Service disruption for US Production tenants

Resolved - This incident has been resolved.
Aug 8, 13:18 PDT

Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Aug 8, 12:02 PDT

Investigating - We have identified an issue where Data Connect is not syncing records in US Production Environments. Our engineering teams are investigating with utmost priority.
Aug 8, 11:37 PDT

REST API response URL’s contain incorrect value in EU Sandbox

Resolved - This incident has been resolved.
Aug 8, 09:14 PDT

Update - We are continuing to monitor for any further issues.
Aug 8, 08:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 08:54 PDT

Investigating - We have identified an issue affecting EU Sandbox Environments, where REST API responses that contain a URL are returning an incorrect value. Our engineering teams are investigating with utmost priority.
Aug 8, 07:25 PDT

Aug 7, 2019

Service disruption for EU sandbox environment

Resolved - We have experienced a service disruption for EU sandbox environment during 14:39PDT - 14:46PDT.
We have identified the issue and a fix has already been applied.
Aug 7, 15:12 PDT

Workflow, Collect, Subscriber Portal, Marketplace Applications unavailable

Postmortem - Read details
Aug 9, 15:54 PDT

Resolved - This incident has been resolved.
Aug 7, 11:24 PDT

Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Aug 7, 09:57 PDT

Update - We are continuing to investigate this issue.
Aug 7, 09:04 PDT

Update - Our Engineering teams are continuing to investigate this issue with utmost priority.
Aug 7, 08:47 PDT

Investigating - We are currently experiencing a service disruption on our Zuora Connect service, our Engineers are investigating with the highest priority.
Aug 7, 08:10 PDT

Aug 6, 2019

Service disruption for EU sandbox environment

Resolved - We have experienced a service disruption for EU sandbox environment during 11:31 AM PST to 11:51 AM PST.
We have identified the issue and a fix has already been applied.
Aug 6, 12:00 PDT

Bill Run Timeout issue

Resolved - This incident has been resolved.
Aug 6, 01:33 PDT

Update - We are still monitoring to ensure the impact.
Aug 6, 00:31 PDT

Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Aug 5, 20:51 PDT

Update - We are continuing to investigate this issue.
Aug 5, 16:41 PDT

Investigating - Customers are experiencing the "Gateway timeout error" with bill run. We are working on identifying the root cause.
Aug 5, 16:39 PDT

Aug 5, 2019

Connection timeout errors when using IP Payments gateway

Resolved - The incident has now normalised and no further instances of the issue have occurred since IP Payments resolved the issue.
Aug 5, 04:49 PDT

Update - We had previously encountered a connection timeout issue when using IP Payments payment gateway. IP Payments had encountered a Major Outage with their ANZ Bank Links system, which has now been reported as resolved, but we are continuing to monitor. Please contact IP Payments directly for more details.
Aug 5, 02:57 PDT

Monitoring - We have identified a connection timeout issue when using IP Payments payment gateway. Currently, IP Payments is encountering an issue on their end and have updated ANZ Bank Links as Major Outage on their Trust page: http://status.bambora.com.au/ . Please contact IP Payments for more details.
Aug 5, 00:51 PDT

Aug 4, 2019

No incidents reported.

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