Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - HOSTED Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time

Fetching

Americas Sandbox Response Time

Fetching

EU Production Response Time

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EU Sandbox Response Time

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Past Incidents

Dec 13, 2018

Connection Failure for Gateway Reconciliation jobs via Slimpay Gateway

Resolved - This issue has been resolved.
Dec 13, 10:46 PST

Monitoring - A fix has been implemented and we are monitoring.
Dec 13, 10:44 PST

Identified - The issue has been identified and a fix is being implemented.
Dec 13, 08:48 PST

Investigating - We are investigating an issue that is currently resulting in Connection Failure in Gateway Reconciliation jobs via Slimpay Payment Gateway.
Dec 13, 06:50 PST

Elevated error rates with our Connect Apps

Resolved - The emergency maintenance has completed and all Connect services have been restored to normal operation.
Dec 13, 01:02 PST

Update - We will continue to monitor connect services. We will be performing emergency maintenance to the Connect platform from 9:00pm 12/12/2018 Pacific to 12:00am 12/13/2018 Pacific. During this time Connect applications may be unavailable. This maintenance is to address some recent stability issues on the platform.
Dec 12, 16:11 PST

Update - We are continuing to monitor for further issues.
Dec 12, 14:41 PST

Monitoring - Services are currently back up, we are monitoring the services and working on next steps.
Dec 12, 12:54 PST

Update - Our team is still working on a fix to restore Connect Apps and hope to restore services as soon as possible.
Dec 12, 12:38 PST

Identified - We have identified the problem with the Connect services and are working on a fix to restore the services as soon as possible.
Dec 12, 12:22 PST

Update - Our team is still working on restoring Connect Apps services with the highest priority.
Dec 12, 12:06 PST

Investigating - We are currently experiencing elevated error rates with our Connect Apps. We are currently investigating.
Dec 12, 11:48 PST

Emergency Maintenance: Connect Services

Completed - The scheduled maintenance has been completed.
Dec 13, 01:00 PST

Update - Maintenance window extended to 12/13 1:00am Pacific in order to complete additional maintenance activities and conduct post-validation.
Dec 12, 23:58 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 21:01 PST

Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 16:37 PST

Scheduled - We will be performing emergency maintenance to the Connect platform from 9:00pm 12/12/2018 Pacific to 12:00am 12/13/2018 Pacific. During this time Connect applications may be unavailable. This maintenance is to address some recent stability issues on the platform.
Dec 12, 15:36 PST

Dec 12, 2018

MAINTENANCE TO UPDATE SSL CERTIFICATE FOR WWW.ZUORA.COM, REST.ZUORA.COM, AND API.ZUORA.COM

Completed - The scheduled maintenance has been completed.
Dec 12, 10:07 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 00:00 PST

Scheduled - We are updating the SSL certificate used for the following endpoints:

www.zuora.com - Production Endpoints (zuora.com, api.zuora.com, rest.zuora.com, static.zuora.com)
We are renewing the SSL certificate used for the endpoint listed above.

https://community.zuora.com/t5/Release-Notifications/ACTION-REQUIRED-Maintenance-to-Update-SSL-Certificate-for-zuora/ba-p/25830
Nov 9, 09:10 PST

Dec 11, 2018

Elevated error rates with Connect Apps and its platform

Resolved - This incident has been resolved.
Dec 11, 11:14 PST

Investigating - We are monitoring elevated error rates with our Connect Apps and its platform from approximately 8:45am to 9:00am Pacific time this morning. The issue appears to be resolved and we are continuing to investigate and identify root cause.
Dec 11, 10:09 PST

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Delays on DataSource Export, AQuA, Sync, Reporting on API Sandbox.

Resolved - The fix has been applied and this incident is resovled.
Dec 7, 22:50 PST

Identified - On API Sandbox, DataSource Export, AQuA, Sync, Reporting jobs created from Dec 7th 2018 1:45AM PT to Dec 7th 2018 10:15AM PT were delayed, root cause is identified and we are working on fix those delayed jobs.
Dec 7, 21:34 PST

Customers experiencing delays with API Sandbox Data Connect and Event Framework & Notifications

Resolved - This incident has been resolved. Event Framework and Notifications are functioning normally
Dec 7, 14:43 PST

Monitoring - This issue has been resolved. We are monitoring to make sure service levels remain acceptable.
Dec 7, 12:15 PST

Update - We continue to work on fixing this issue.
Dec 7, 07:10 PST

Update - We are continuing to fix this issue.
Dec 6, 23:56 PST

Investigating - Customers with Data Connect enabled in API Sandbox and those using Event Framework and Notifications are experiencing some delays. Engineering teams are engaged and working the issue.
Dec 6, 15:52 PST

Dec 5, 2018

No incidents reported.

Dec 4, 2018

Elevated error rates with our Connect Apps

Resolved - This incident has been resolved.
Dec 4, 23:52 PST

Update - We are continuing to fix this issue.
Dec 4, 21:24 PST

Update - Connect services are intermittently unavailable for all Connect customers. Engineering teams are currently working to implement a fix.
Dec 4, 17:02 PST

Investigating - We are experiencing elevated error rates with our Connect Apps and its platform, which we are actively working on to identify root cause and mitigation steps.
Dec 4, 15:14 PST

Intermittent 503 errors from US-hosted API Sandbox UI

Resolved - The issue has been resolved.
Dec 4, 23:21 PST

Monitoring - The issue has been resolved. We are now monitoring the situation.
Dec 4, 19:15 PST

Update - We are continuing to investigate this issue.
Dec 4, 18:34 PST

Investigating - Some customers are are experiencing "503 Service Temporarily Unavailable" after logging into the US hosted API Sandbox UI.
Dec 4, 13:00 PST

DataConnect Sync Issues and Notification Delays

Resolved - This is issue has been resolved.
Dec 4, 14:10 PST

Monitoring - We believe all issues, going forward, have been addressed. There is some work to adjust incorrect information in the UI being displayed, as well as redress a number of incorrect data values which may exist for a small number of customers.
Nov 30, 17:05 PST

Update - We have determined that there are incorrect information being posted in DataConnect UI. Our team is working on addressing the incorrect entries and will be updating those values on our back end. We will give another update in three hours.
Nov 29, 12:52 PST

Update - The current issues with DataConnect are also causing delays in notifications and possibly problems with CallOuts. We are actively investigating and will give further details in 2 hours.
Nov 29, 11:26 PST

Investigating - We are seeing periodic sync issues and are currently investigating. Customers may see invoices which do not sync in a timely fashion, or fail to sync. We expect this to take some time, but our engineers are working on immediate short-term and long-term solutions to address this problem.
Nov 29, 09:48 PST

Zuora UI interactions are degraded

Resolved - This incident is resolved.
Dec 4, 11:18 PST

Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Dec 4, 10:26 PST

Update - The UI is now functional. The work around previously posted is no longer. Some users are not seeing the shortcuts in the center of the welcome screen, but the left hand side menu items are functioning.

Engineering teams are continuing to work on resolving the issue with the welcome screen shortcuts.
Dec 4, 10:18 PST

Identified - Workaround: If you get an error after logging please uses one of these URLs to get past the issue:

https://www.zuora.com/apps/NewBillingRun.do
https://www.zuora.com/apps/Subscription.do?menu=Z-Billing

You should then be able to navigate the UI normally.

Internal teams are actively engaged in resolving the issue.
Dec 4, 09:21 PST

Investigating - We are investigating the issue and will update as soon as we have further information
Dec 4, 09:05 PST

Dec 3, 2018

No incidents reported.

Dec 2, 2018

EU Production API/UI responded slow occasionally.

Resolved - The issue has been resolved.
No re-occurrence of the issue has been observed since 1:30 am PST.
Dec 2, 04:08 PST

Monitoring - The issue has been resolved.
We are now monitoring the situation.
Dec 2, 01:26 PST

Investigating - EU Production API/UI responded slow occasionally.
We are now investigating the root cause.
Dec 1, 23:18 PST

Nov 29, 2018

DataConnect Unable to Process Objects for Some Customers

Resolved - This has been resolved.
Nov 29, 01:35 PST

Monitoring - This has been resolved. We are now monitoring if re-occurrence won’t be reported again.
Nov 28, 21:17 PST

Investigating - This is a re-occurrence of our issue from yesterday. We are working on remedying this issue and will give an update in a few hours.
Nov 28, 12:48 PST