Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - HOSTED Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Production Integrations Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

RevPro Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

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Americas Sandbox Response Time - Measured from US and EU

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EU Production Response Time - Measured from EU

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EU Sandbox Response Time - Measured from EU

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Past Incidents

Oct 22, 2019

No incidents reported today.

Oct 21, 2019

"The callout was unsuccessful after 4 attempts : Connection reset" error for the subset of customers

Resolved - This incident has been resolved.
Oct 21, 21:07 PDT

Monitoring - We have identified an issue where callout to Zuora from Salesforce was failing with the error "The callout was unsuccessful after 4 attempts : Connection reset" for subset of customers affecting Zuora Quotes.

This issue has now been resolved and we are working to find out the root cause.
Oct 21, 12:56 PDT

Oct 20, 2019

API and UI authentication failures on a small subset of US Production tenants during 2019-10-20 4:18AM PDT and 2019/10/20 4:40 AM PDT

Resolved - A very small subset of customers were experiencing API authentication failures and not able to access UI in US Production environment between 2019-10-20 4:18AM PDT and 2019/10/20 4:40 AM PDT. The issue is now completely resolved.
Oct 20, 04:18 PDT

Oct 19, 2019

No incidents reported.

Oct 18, 2019

APISandbox performance degradation for a subset of tenants

Resolved - This incident has been resolved.
Oct 18, 05:46 PDT

Monitoring - Between the time of 09:56 PM PDT to 10:30 PM PDT today 10/17/2019, we've observed a performance degradation of API/UI/Export operations for a subset of APISandbox tenants. Our teams have resolved this and we continue to monitor the performance.
Oct 17, 23:27 PDT

Oct 17, 2019

Zuora Reporting was temporarily unavailable for US API Sandbox environments

Resolved - Between the time of 02:36 PM PDT to 02:58 PM PDT today 10/17/2019, the Zuora Reporting feature was temporarily unavailable for US API Sandbox environments only. The issue has since been resolved.
Oct 17, 15:43 PDT

Intermittent errors are being observed when trying to register new users / reset passwords for existing users on US Sandbox

Resolved - This incident has been resolved.
Oct 17, 06:30 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 02:54 PDT

Identified - Engineering team continues to work on the fix deployment.
Oct 17, 02:36 PDT

Monitoring - Engineers found the problem and are working to apply a proper fix
Oct 16, 16:14 PDT

Investigating - We are actively working on this issue.
Oct 16, 10:18 PDT

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

Real-Time Sync and Data Connect not triggering for a subset of tenants

Resolved - This issue has been resolved.
Oct 11, 16:11 PDT

Monitoring - Our Engineering team has fixed this issue and we are monitoring the results.
Oct 11, 14:03 PDT

Identified - We have identified an issue that has resulted in Real-Time Sync and Data Connect not getting triggered for a subset of tenants in Americas Hosted Sandbox environment.

As we have found the problem it will be working soon, this at our end is the highest priority currently.
Oct 11, 12:25 PDT

Issue with certain scheduled jobs on a subset of US production tenants

Resolved - Our engineering team has applied remediation and now the service is available. And we apologize for any inconvenience this issue has caused.
Oct 11, 05:15 PDT

Monitoring - Our Engineering team has applied remediation and we are monitoring the results.
Oct 10, 23:14 PDT

Identified - We have identified an issue affecting certain scheduled jobs, such as Bill Run, Payment Run, Billing Preview Run and Journal run for a subset of US Production tenants. Real Time Sync jobs for 360 Sync may also have experienced latency. Our engineering team is engaged and working to resolve with utmost priority.
Oct 10, 21:15 PDT

Oct 9, 2019

UI return an "Internal error" on the functionalities in Sandbox tenants for Workflow when orders is activated.

Resolved - Our engineering team deployed a fix and now the service is available. And we apologize for any inconvenience this issue has caused.
Oct 9, 07:39 PDT

Investigating - We have discovered a UI issue that is affecting the launch of Workflow from certain Sandbox environments. All backend processing jobs are working fine. Our engineering team is working on this issue with the highest priority. All functionality can still be accessed through connect.zuora.com
Oct 9, 03:05 PDT

Oct 8, 2019

File upload delays for a subset of US Production Tenants

Resolved - This issue is resolved, and all delayed uploads are now complete. We also identified a small number of failed uploads and will reach out directly to the affected customers with remediation steps.
Oct 8, 07:23 PDT

Monitoring - Our engineering teams have unblocked all delayed jobs. Regular service is now resumed.
Oct 8, 04:44 PDT

Investigating - We have identified an issue resulting in a delay to the uploading of files into Zuora for a subset of customers in US Production Tenants. Our engineering teams are engaged and working to resolve with highest priority.
Oct 7, 21:32 PDT