Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Reporting Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Reporting Operational

EUROPE Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Reporting Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Reporting Operational

Connect Applications Operational

Connect - Production Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time

Fetching

Americas Sandbox Response Time

Fetching

EU Production Response Time

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EU Sandbox Response Time

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Past Incidents

Apr 19, 2018

Errors for reconciliation jobs via Slimpay Gateway

Resolved - As of 3:16PM PT, all failed reconciliation runs have been completed.
Apr 19, 15:43 PDT

Update - The issue has been verified resolved for new Reconciliation jobs against the Slimpay gateway. Customers can resubmit jobs via the UI as desired. Previous failed runs that are not resubmitted via the UI will be completed and then the Incident will be resolved here.
Apr 19, 12:07 PDT

Update - UPDATE - Verification of resolution in Prod environment is being confirmed. It's also been determined to NOT HAVE AFFECTED Sandbox.
Apr 19, 11:54 PDT

Update - UPDATE: A fix has been implemented, verification is in process
Apr 19, 11:46 PDT

Update - UPDATE- a fix is being implemented and verified. ETA for update 1 hour max
Apr 19, 11:07 PDT

Identified - The team has identified an issue that is currently resulting in Connection Timeout errors for 80% of Reconciliation jobs against the Slimpay Payment Gateway. The issue has been identified to be related to an IP whitelisting issue (being confirmed)
Apr 19, 10:37 PDT

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

We are currently investigating an Oauth issue in our US APISandbox environment.

Resolved - The OAuth issue has been resolved.
Apr 12, 10:33 PDT

Monitoring - We have restored the affected OAuth functionality in US APISandbox, and will continue monitoring before resolving.
Apr 12, 10:08 PDT

Update - In particular, Oauth Client Information may not be visible in the Admin UI, and we are observing an increased rate of Oauth token authentication errors.
Apr 12, 09:10 PDT

Investigating - We are currently investigating this issue.
Apr 12, 09:09 PDT

Apr 11, 2018

Subscription auto-renewals not triggered for a subset of customers

Resolved - We have confirmed that the affected subscriptions have already been renewed and we will update with an RCA once it is complete.
Apr 11, 04:30 PDT

Investigating - The subscription auto-renewals on 04/10/2018(PD) was not triggered for a subset of the production tenants. The issue is being investigated. More details will be posted as soon as they are available.
Apr 11, 00:39 PDT

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018

No incidents reported.

Apr 5, 2018

Zuora Quotes generating errors (specific to Salesforce integration)

Resolved - This issue is suspected to have been related to an interruption in service of on a specific set of Salesforce instances per https://status.salesforce.com/incidents/2078

This aligns with Zuora testing, and would have the duration of this incident be

Start Time
12:18 pm PDT, Apr 05
End Time
1:41 pm PDT, Apr 05
Duration
1 hour, 23 minutes
Apr 5, 15:04 PDT

Update - This issue began to occur at ~1:40PM PT but now is not reproducible. The team is verifying if the issue is resolved.

Currently believed to be related to performance degradation announced by Salesfore.com on several instances.
Apr 5, 13:51 PDT

Update - Troubleshooting of the issue continues, the error occurs when a Quote is clicked or submitted, when attempting to render the page inside of Salesforce

"Content cannot be displayed: java.net.SocketException: Connection reset"

A critical support case is being filed with Salesforce
Apr 5, 13:38 PDT

Investigating - Connection errors are currently being generated for Quote generation. Appears to be specific to Salesforce integrations. The full scope of impact and resolution is currently being determined. Update 15 mins
Apr 5, 13:15 PDT