Zuora System Status Page
Failure in Vantiv payment method updater
Update - Our engineering team continues working on this issue.
Nov 30, 19:13 PST
Identified - The issue has been identified, and a fix is being implementing.
Nov 27, 09:48 PST
Update - Our engineering team continues working with WorldPay on this issue with high priority
Nov 26, 22:38 PST
Update - WorldPay continues working on the issue with high priority.
Nov 25, 03:50 PST
Update - WorldPay is working on this issue with high priority.
Nov 24, 06:36 PST
Investigating - We are investigating an issue where Vantiv payment method updater is failing with error: Completion response file is not available.
We have reached out to WorldPay and they are currently working on this issue.
Nov 24, 03:23 PST
AMERICAS - HOSTED ? Degraded Performance
Production UI ? Operational
Production API ? Operational
Production Integrations ? Degraded Performance
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox Operational
AMERICAS - CLOUD ? Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
Central Sandbox Operational
EUROPE - CLOUD ? Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
Central Sandbox Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Dec 2, 2020

No incidents reported today.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

Unresolved incident: Failure in Vantiv payment method updater.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Nov 26, 2020
We're investigating an issue impacting the availability of the Developer API Reference page for a subset of geolocations
Resolved - This incident has been resolved.
Nov 26, 16:25 PST
Monitoring - A further fix has been implemented and the issue is now resolved. We are monitoring for any further issues.
Nov 26, 14:38 PST
Identified - We have seen a reoccurrence of this issue and are working on applying a further fix. In the meantime, please use the workaround URL https://jp.zuora.com/developer/api-reference/ to access the Developer Center.
Nov 25, 08:30 PST
Monitoring - The issue has been resolved and we are monitoring until 25 Nov 2020 at 17:03:52 GMT to ensure no lingering issues.
Nov 24, 17:49 PST
Update - We are continuing to investigate this issue.
Nov 24, 08:25 PST
Investigating - We're investigating an issue impacting the availability of the Developer API Reference page ( https://www.zuora.com/developer/api-reference/ ) for a subset of geolocations.

If you're having trouble accessing the Developer API Reference, you can use the URL https://jp.zuora.com/developer/api-reference/ as a workaround.
Nov 24, 04:50 PST
Nov 25, 2020
We are investigating a performance degradation impacting response times for a subset of EU Production tenants
Resolved - This incident has been resolved.
Nov 25, 06:00 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 04:57 PST
Investigating - We are investigating a performance degradation impacting response times for a subset of EU Production tenants.
Nov 25, 02:49 PST
Nov 24, 2020
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
We're investigating a service degradation impacting the Appstore Connector.
Resolved - This incident has been resolved.
Nov 20, 14:04 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 07:32 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 07:29 PST
Investigating - We're investigating a service degradation impacting the Appstore Connector.
Nov 20, 07:08 PST
We are investigating a performance degradation impacting subscribe() and amend() SOAP API call processing times for a subset of EU Production tenants.
Resolved - This incident has been resolved.
Nov 20, 06:13 PST
Monitoring - The issue is now resolved and we are monitoring the results.
Nov 20, 05:55 PST
Update - We are continuing to investigate this issue.
Nov 20, 04:33 PST
Investigating - We are investigating a performance degradation impacting subscribe() and amend() SOAP API call processing times for a subset of EU Production tenants.
Nov 20, 03:41 PST
Nov 19, 2020
Data source export performance degradation for a subset of Americas Cloud customers
Resolved - This incident has been resolved.
Nov 19, 05:52 PST
Monitoring - The impact is resolved and we are monitoring the results.
Nov 19, 04:54 PST
Investigating - We are currently investigating a data source export performance degradation for a subset of Americas Cloud customers.
Nov 19, 03:19 PST
Nov 18, 2020
Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs for a subset of Americas Hosted production tenants
Resolved - This incident has been resolved.
Nov 18, 01:42 PST
Update - We are continuing to monitor for any further issues.
Nov 17, 22:42 PST
Monitoring - A fix has been implemented and we are monitoring the results
Nov 17, 13:33 PST
Investigating - A subset of customers in the Americas Hosted production environment experienced performance degradation impacting Real Time Sync, 360+ sync, and Notification jobs. Our Engineering teams are currently investigating the issue
Nov 17, 10:32 PST
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