Zuora System Status Page
Update - We continue to monitor this during the weekend to make sure there are no lingering issues.
Aug 17, 08:43 PDT
Update - We'll keep monitoring this during the weekend to make sure there are no lingering issues.
Aug 16, 17:05 PDT
Monitoring - We have deployed the fix for this issue and monitoring it for no lingering issues
Aug 16, 09:57 PDT
Update - We have identified the issue, and our Engineering Team will deploy the fix tonight(PDT)
Aug 15, 12:19 PDT
Identified - We have identified an issue where Negative invoices cannot be posted when creating an Amendment or Cancellation Quote if Invoice Settlement is enabled.

Our Engineering team is working on the fix with high priority.
Aug 15, 11:15 PDT
AMERICAS - HOSTED Operational
Production UI ? Operational
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 15, 2019
Resolved - This incident has been resolved.
Aug 15, 08:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 06:44 PDT
Investigating - We have found 360+ sync UI is not loading failed objects for retry and throwing error "Cannot read property 'error' of undefined" on EU sandbox environment.
Engineering team is currently investigating.
Aug 15, 04:16 PDT
Aug 14, 2019
Resolved - This incident has been resolved.
Aug 14, 06:17 PDT
Monitoring - We've observed a performance degradation of API/UI/Export operations for a subset of APISandbox tenants. Our teams have resolved this and we continue to monitor the performance.
Aug 14, 03:31 PDT
Aug 13, 2019
Resolved - We have experienced an issue with file storage in the EU Production Environments between 17:23PDT - 21:58PDT.
We have identified the issue and a fix has already been applied.
Aug 13, 22:21 PDT
Resolved - This incident has been resolved.
Aug 13, 07:25 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 06:18 PDT
Update - We are continuing to work on a fix for this issue.
Aug 13, 01:24 PDT
Update - Our Engineering team is continuing to work on this issue with the utmost priority. We will keep you posted on further progress.
Aug 12, 19:13 PDT
Identified - We have identified the root cause of this issue, and our Engineering team is actively working on the fix.
Aug 12, 11:43 PDT
Investigating - We have identified an issue where Invoice Posted notifications are not being sent from API Sandbox and EU Sandbox environments.
Our engineering team are currently investigating this issue with the highest priority.
Aug 12, 08:57 PDT
Aug 12, 2019
Resolved - This incident has been resolved.
Aug 12, 11:34 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 06:44 PDT
Update - Engineering team continues to work to deliver a fix as soon as possible.
Aug 11, 11:16 PDT
Update - Our Engineering team are continuing to work on this issue with the utmost priority.
Aug 11, 04:54 PDT
Update - Engineering team continues to work on the fix. We will keep you posted on further progress.
Aug 10, 22:10 PDT
Update - Engineering team continues to work on the fix. We will keep you posted on further progress.
Aug 10, 10:22 PDT
Update - Engineering team continues to work to deliver a fix as soon as possible.
Aug 10, 03:43 PDT
Identified - The issue has been identified and our team is working on a fix.
Aug 10, 00:40 PDT
Update - Our engineering teams are still investigating with the highest priority.
Aug 9, 20:24 PDT
Investigating - We have identified an issue affecting API Sandbox Environment, where public hosted pages is responding with a Status code 200 instead of status code 302 to perform the redirection to the redirect URL. Our engineering teams are investigating with utmost priority.
Aug 9, 14:22 PDT
Aug 8, 2019
Resolved - This incident has been resolved.
Aug 8, 13:18 PDT
Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Aug 8, 12:02 PDT
Investigating - We have identified an issue where Data Connect is not syncing records in US Production Environments. Our engineering teams are investigating with utmost priority.
Aug 8, 11:37 PDT
Resolved - This incident has been resolved.
Aug 8, 09:14 PDT
Update - We are continuing to monitor for any further issues.
Aug 8, 08:56 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 08:54 PDT
Investigating - We have identified an issue affecting EU Sandbox Environments, where REST API responses that contain a URL are returning an incorrect value. Our engineering teams are investigating with utmost priority.
Aug 8, 07:25 PDT
Aug 7, 2019
Resolved - We have experienced a service disruption for EU sandbox environment during 14:39PDT - 14:46PDT.
We have identified the issue and a fix has already been applied.
Aug 7, 15:12 PDT
Postmortem - Read details
Aug 9, 15:54 PDT
Resolved - This incident has been resolved.
Aug 7, 11:24 PDT
Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Aug 7, 09:57 PDT
Update - We are continuing to investigate this issue.
Aug 7, 09:04 PDT
Update - Our Engineering teams are continuing to investigate this issue with utmost priority.
Aug 7, 08:47 PDT
Investigating - We are currently experiencing a service disruption on our Zuora Connect service, our Engineers are investigating with the highest priority.
Aug 7, 08:10 PDT
Aug 6, 2019
Resolved - We have experienced a service disruption for EU sandbox environment during 11:31 AM PST to 11:51 AM PST.
We have identified the issue and a fix has already been applied.
Aug 6, 12:00 PDT
Resolved - This incident has been resolved.
Aug 6, 01:33 PDT
Update - We are still monitoring to ensure the impact.
Aug 6, 00:31 PDT
Monitoring - The issue has now been resolved and we are monitoring to ensure no lingering issues.
Aug 5, 20:51 PDT
Update - We are continuing to investigate this issue.
Aug 5, 16:41 PDT
Investigating - Customers are experiencing the "Gateway timeout error" with bill run. We are working on identifying the root cause.
Aug 5, 16:39 PDT
Aug 5, 2019
Resolved - The incident has now normalised and no further instances of the issue have occurred since IP Payments resolved the issue.
Aug 5, 04:49 PDT
Update - We had previously encountered a connection timeout issue when using IP Payments payment gateway. IP Payments had encountered a Major Outage with their ANZ Bank Links system, which has now been reported as resolved, but we are continuing to monitor. Please contact IP Payments directly for more details.
Aug 5, 02:57 PDT
Monitoring - We have identified a connection timeout issue when using IP Payments payment gateway. Currently, IP Payments is encountering an issue on their end and have updated ANZ Bank Links as Major Outage on their Trust page: http://status.bambora.com.au/ . Please contact IP Payments for more details.
Aug 5, 00:51 PDT
Aug 4, 2019

No incidents reported.