As of 3:16PM PT, all failed reconciliation runs have been completed.
Apr 19, 15:43 PDT
The issue has been verified resolved for new Reconciliation jobs against the Slimpay gateway. Customers can resubmit jobs via the UI as desired. Previous failed runs that are not resubmitted via the UI will be completed and then the Incident will be resolved here.
Apr 19, 12:07 PDT
UPDATE - Verification of resolution in Prod environment is being confirmed. It's also been determined to NOT HAVE AFFECTED Sandbox.
Apr 19, 11:54 PDT
UPDATE: A fix has been implemented, verification is in process
Apr 19, 11:46 PDT
UPDATE- a fix is being implemented and verified. ETA for update 1 hour max
Apr 19, 11:07 PDT
The team has identified an issue that is currently resulting in Connection Timeout errors for 80% of Reconciliation jobs against the Slimpay Payment Gateway. The issue has been identified to be related to an IP whitelisting issue (being confirmed)
Apr 19, 10:37 PDT