Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
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Past Incidents
Jan 28, 2022
Collection Windows Application Error
Resolved - This incident has been resolved.
Jan 28, 17:00 PST
Investigating - A few customers have reported that Collections Window is throwing "message":"An unexpected error occurred", after launching the app instance. We are currently investigating this issue.
Jan 28, 11:33 PST
A subset of tenants are in EU Sandbox environment is experiencing internal server error with Data Query.
Resolved - This incident has been resolved.
Jan 28, 05:04 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 08:31 PST
Investigating - We are currently investigating this issue.
Jan 27, 07:41 PST
Jan 27, 2022
Jan 26, 2022

No incidents reported.

Jan 25, 2022

No incidents reported.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Data Query History UI page is not loading for a subset of EU Production tenants
Resolved - This incident has been resolved.
Jan 21, 15:19 PST
Monitoring - The issue has been resolved, and we monitor for any further occurrences.
Jan 21, 12:46 PST
Update - We are continuing to investigate this issue.
Jan 21, 11:47 PST
Update - We are continuing to investigate this issue.
Jan 21, 07:52 PST
Investigating - We are currently investigating this issue.
Jan 21, 05:38 PST
Jan 20, 2022
Login issues for subset of tenants
Resolved - This incident has been resolved.
Jan 20, 01:01 PST
Monitoring - Zuora ID: ZID NA2-PROD19 experienced intermittent API and UI availability which was resolved at 3:52 pm PST; we are continuing to monitor
Jan 19, 16:25 PST
Investigating - We are investigating a login issue impacting Zuora ID: ZID NA2-PROD19.

To find your Zuora ID, please review:
https://knowledgecenter.zuora.com/Billing/Tenant_Management/A_Personal_Settings

Additional community reference:
https://community.zuora.com/communities/community-home/digestviewer/viewthread?MessageKey=cdeb6384-7a38-435a-9a89-2e89fccd3736
Jan 19, 16:23 PST
Jan 19, 2022
Jan 18, 2022

No incidents reported.

Jan 17, 2022
Real-time syncs are triggered as Turbo sync frequently.
Resolved - This incident has been resolved.
Jan 17, 19:19 PST
Update - We are continuing to monitor for any further issues.
Jan 13, 10:17 PST
Update - We are continuing to monitor for any further issues.
Jan 13, 10:17 PST
Update - We are continuing to monitor for any further issues.
Jan 13, 10:15 PST
Monitoring - The issue was due to a regression issue in our real time sync infrastructure. We going to monitor until the end day.
Jan 13, 09:00 PST
Update - No update yet, But the Zuora team are working on the issue.
Jan 12, 07:21 PST
Investigating - Real-time syncs are triggered as Turbo sync frequently.
We are working on the fix now.
Jan 11, 17:33 PST
Jan 16, 2022
Performance degradation impacting Notifications & Callouts for API Sandbox Customers.
Resolved - This incident has been resolved.
Jan 16, 11:33 PST
Monitoring - The issue has been mitigated and we are monitoring for any further errors
Jan 13, 10:11 PST
Identified - The issue has been identified and a fix is being implemented
Jan 13, 08:47 PST
Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

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