Zuora System Status Page
Identified - We have identified the issue causing intermittent failure of Aqua batch processing for a small subset of tenants, our team will perform an emergency maintenance tonight at 8:30 PDT to resolve the issue.
Sep 25, 10:54 PDT
Investigating - We are currently experiencing an issue with the Aqua Sync jobs. This is causing them to be unable to complete their connection. We are currently investigating the issue and will follow up with a response shortly.
Sep 25, 09:17 PDT
AMERICAS Degraded Performance
Production UI   ? Operational
Production API   ? Operational
Production Integrations   ? Operational
Production Batch Operations   ? Degraded Performance
Production Reporting   Operational
Sandbox UI   ? Operational
Sandbox API   ? Operational
Sandbox Integrations   ? Operational
Sandbox Batch Operations   ? Operational
Sandbox Reporting   Operational
EUROPE Operational
Production UI   Operational
Production API   Operational
Production Integrations   Operational
Production Batch Operations   Operational
Production Reporting   Operational
Sandbox UI   Operational
Sandbox API   Operational
Sandbox Integrations   Operational
Sandbox Batch Operations   Operational
Sandbox Reporting   Operational
Connect Applications Operational
Connect - Production   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time ?
Fetching
Americas Sandbox Response Time ?
Fetching
EU Production Response Time ?
Fetching
EU Sandbox Response Time ?
Fetching
Past Incidents
Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017
Resolved - Performance is back to normal for all sites
Sep 20, 13:26 PDT
Update - We continue working with our upstream providers to bring performance back to normal levels.
Sep 20, 12:11 PDT
Monitoring - We are aware of an intermittent performance issue with Zuora Production and API Sandbox websites (www.zuora.com apisandbox.zuora.com). This appears to be related to our 3rd party vendor Pantheon and is being tracked on their status page -- https://status.pantheon.io

The issue appears to be limited to our websites only, Zuora UI and APIs appear to be unaffected. Customers can directly log into UI using login URLs https://www.zuora.com/apps/newlogin.do and https://apisandbox.zuora.com/apps/newlogin.do
Sep 20, 09:13 PDT
Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Postmortem - Read details
Sep 15, 10:09 PDT
Resolved - Service has been fully restored, and an RCA will be forthcoming.
Sep 14, 19:05 PDT
Monitoring - Services are now being brought back online to restore service.
Sep 14, 18:45 PDT
Identified - We believe we have identified the root cause - and are in the process of restoring service.
Sep 14, 18:18 PDT
Investigating - We are experiencing a service disruption in our US Production environment. On-call engineers are engaged and restoring service, and we will update our Trust site as soon as we have more information or root cause.
Sep 14, 18:05 PDT
Sep 13, 2017
Resolved - The issue has been resolved and login page has been restored. Customer can login sandbox environments successfully now.
Sep 13, 22:25 PDT
Investigating - Sandbox Environments experience UI login issue caused by DNS failure. Our team is working on this with the highest urgency
Sep 13, 20:55 PDT
Resolved - This issue is now resolved
Sep 13, 08:58 PDT
Monitoring - We have Identified the issue deployed a fix to our EU Reporting environments. We are currently monitoring the incident to be sure that issues are resolved.
Sep 13, 08:36 PDT
Investigating - We are experiencing intermittent errors and service degradation on EU Reporting. Our teams are investigating the issue at this time.
Sep 13, 08:10 PDT
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.