Zuora System Status Page
Intermittent OneID Login Failures for Revenue Customers
Investigating - We are investigating with highest priority an issue with OneID login failures for Revenue Customers who use OneID. This is happening on an intermittent fashion, with it working after a few retries.
Sep 20, 2024 - 09:59 PDT
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
ZEPHR ? Operational
Zone A Operational
Zone B Operational
Zone C Operational
Zone H Operational
Zone L Operational
Zone P Operational
Integration APIs (*.api.zephr.com) Operational
Legacy blaize.io integrations Operational
Admin Console Operational
Payment provider integrations Operational
ZUORA ONEID ? Degraded Performance
Billing tenant access ? Operational
SCIM provisioning ? Operational
Revenue tenant access ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
Fetching
Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
Fetching
Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
Fetching
Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
Fetching
EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
Fetching
EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
Fetching
Zephr Console ?
Fetching
Zephr Global CDN ?
Fetching
Past Incidents
Sep 20, 2024
Intermittent UI failures in NA2 Sandbox environment.
Resolved - This incident has been resolved.
Sep 20, 03:48 PDT
Update - We are continuing to monitor for any further issues.
Sep 20, 00:40 PDT
Monitoring - We have identified Intermittent UI failures of tenants in NA2 Sandbox environment. Engineering team has already addressed this and currently we are closely monitoring the results.
Sep 20, 00:00 PDT
Sep 19, 2024
Brief performance Degradation in NA1 for a Subset of Production Tenants
Resolved - This incident has been resolved.
Sep 19, 21:34 PDT
Monitoring - We observed a brief performance degradation between 2024-09-19 07:28 AM PDT and 2024-09-19 07:31 AM PDT for a subset of tenants in NA1 production. We are not seeing this issue anymore and are closely monitoring it.
Sep 19, 14:21 PDT
Delay in notification and global search in NA2 Production Environments
Resolved - This incident has been resolved.
Sep 19, 08:39 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 01:18 PDT
Investigating - We are observing delay in NOAE(Notification) services and global search on NA2 Production environments(ZID-NA2-PROD-11). Engineering team is investigating and working to resolve this issue.
Sep 18, 20:20 PDT
Sep 18, 2024
Sep 17, 2024
A subset of our customers are experiencing intermittent issues accessing UI
Resolved - This incident has been resolved.
Sep 17, 17:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 13:26 PDT
Investigating - We are investigating an intermittent issue accessing UI for a subset of users. Next update in 10 mins.
Sep 17, 12:43 PDT
Brief Performance Degradation in NA2 Production ZID-NA2-PROD-7
Resolved - This incident has been resolved.
Sep 17, 15:30 PDT
Monitoring - We observed a brief performance degradation in NA2 production for a subset of customers with Zuora ID ZID-NA2-PROD-7. We have implemented a fix and continue to monitor.
Sep 17, 11:42 PDT
Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024
OneID Login Error Impacting a Subset of EU Tenant
Resolved - This incident is been resolved.
Sep 11, 06:18 PDT
Monitoring - A fix has been deployed for the OneID login Error impacting a Subset of EU Tenant. We are currently Monitoring to ensure no further impact.
Sep 11, 05:15 PDT
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Intermittent Performance Degradation in NA2 Production
Resolved - This incident has been resolved.
Sep 6, 12:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 11:10 PDT
Update - We are continuing to investigate this issue.
Sep 6, 10:29 PDT
Investigating - We have observed an intermittent issue for a few tenants (ZID-NA2-PROD-31) and are investigating this with the highest priority
Sep 6, 10:22 PDT
← Incident History Powered by Atlassian Statuspage