Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE CLOUD ? Operational
Revenue Core Services Operational
Revenue API Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
Fetching
Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
Fetching
Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
Fetching
Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
Fetching
EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
Fetching
EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Resolved - This incident has been resolved.
Aug 4, 21:32 PDT
Monitoring - Our engineering teams have applied a fix to address this issue and will continue to monitor
Aug 4, 17:51 PDT
Update - Our Engineering teams continue to observe improving API performance and stability.
Aug 4, 17:13 PDT
Identified - We have identified the source of this issue and are observing some improvement in performance on some internal changes. We will continue to work on resolving this issue fully.
Aug 4, 16:06 PDT
Update - Our Engineering teams continue to investigate this this issue with the highest priority.
Aug 4, 14:33 PDT
Investigating - We are reviewing a reoccurrence of this issue since 12:08PM PT - we are continuing our investigation
Aug 4, 12:22 PDT
Monitoring - Our Engineering team has applied a solution to address this issue. We have observed a return to normal performance since 11:07am PT and will continue to monitor moving forward
Aug 4, 11:42 PDT
Investigating - Our Engineers are investigating a performance issue in our Americas Cloud 2 (NA2) Production center.
Aug 4, 10:47 PDT
Resolved - This incident has been resolved.
Aug 4, 14:55 PDT
Update - Zuora is currently reaching out to all impacted Sandbox customers. The initial communications will complete over the next 36 hours.
Aug 1, 11:23 PDT
Update - We are continuing to investigate this issue.
Jul 29, 18:18 PDT
Investigating - Some customers on any version prior to 10.1 may encounter an error with their Zuora CPQ Package within their Salesforce Sandbox Org.
We are investigating the issue with the highest priority now.

Jul 28, 16:35 PDT
Resolved - "Our Engineers are investigating a performance issue in our Americas Cloud 2 (NA2) Production center."
Aug 4, 06:30 PDT
Aug 3, 2022
Resolved - The fix has been rolled out to all Production and all Apisandbox environments.
Aug 3, 07:59 PDT
Update - We are continuing to work on deploying the fix for this issue.
Aug 3, 00:30 PDT
Update - We are continuing to work on deploying the fix for this issue.
Aug 2, 00:40 PDT
Update - We are continuing to work on deploying the fix for this issue.
Aug 1, 01:54 PDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 09:17 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 27, 15:21 PDT
Investigating - A subset of tenants may experience INVALID_TYPE_ON_FIELD_IN_RECORD error for product catalog sync of 360sync.
We are working on the fix now.

Jul 26, 17:19 PDT
Resolved - This incident has been resolved.
Aug 3, 07:37 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 06:02 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 3, 05:23 PDT
Investigating - We are investigating an issue where a subset of Apisandbox tenants is unable to access customer accounts and subscriptions via API & UI due to an internal error.
Subset of Zuora IDs impacted: ZID-NA2-SBX-09

Aug 3, 04:50 PDT
Resolved - This incident has been resolved.
Aug 3, 05:48 PDT
Monitoring - We are investigating an issue impacting tenant performance for a subset of customers with Zuora ID: ZID-NA2-PROD-29.
Aug 2, 22:45 PDT
Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 14:34 PDT
Monitoring - We have mitigated the impact and restored the sync services, we will continue to monitor for any further issues.
Aug 2, 10:51 PDT
Resolved - This incident has been resolved.
Aug 2, 08:40 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 08:00 PDT
Update - We are continuing to work on a fix for this issue.
Aug 2, 07:38 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 2, 07:30 PDT
Investigating - We are investigating an issue impacting tenant performance for a subset of customers with Zuora ID: ZID-NA2-PROD-04
Aug 2, 06:28 PDT
Aug 1, 2022
Resolved - This incident has been resolved.
Aug 1, 17:50 PDT
Investigating - We have observed SSO Login errors in Sandbox environments. The engineering team is looking into the root cause now.
Jul 31, 22:51 PDT
Jul 31, 2022
Jul 30, 2022

No incidents reported.

Jul 29, 2022
Jul 28, 2022
Resolved - This incident has been resolved.
Jul 28, 09:08 PDT
Monitoring - A fix has been implemented and we are now monitoring the results.
Jul 27, 15:19 PDT
Identified - We have identified the reason for the issue and our engineering teams are working on a fix with high priority.
Jul 27, 13:05 PDT
Update - We are continuing to investigate this issue.
Jul 26, 09:15 PDT
Update - We are continuing to investigate this issue. We have identified a workaround to launch the app via https://connect.zuora.com
Jul 26, 08:11 PDT
Investigating - We are experiencing a Subscriber Portal access issue. Our engineering teams are investigating with high priority.
Jul 26, 00:39 PDT
Resolved - This incident has been resolved.
Jul 28, 08:55 PDT
Monitoring - Workflow is fully back up and running now. All workflow schedules will run as normal, and Zuora notification will retry the failed API calls to workflow based on the configured retry logic. For the notification callouts that failed during the time period, users can retry them in their admin page.
Jul 27, 21:16 PDT
Identified - We identified the issue and working on the fix.
Jul 27, 19:02 PDT
Investigating - We are observing the issue that workflow is down for all environments.
We are investigating the issue with the highest priority now

Jul 27, 18:04 PDT
Jul 27, 2022
Jul 26, 2022
Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.