Zuora Status

Zuora System Status Page

Intermittent failures in PDF generation, reporting, AQUA and Data source export for a subset of US production tenants

Update - A fix was deployed over the weekend. We continue to monitor the service for stability
Sep 28, 10:36 PDT

Update - We are continuing to monitor for any further impact or issues.
Sep 27, 17:49 PDT

Update - We are continuing to monitor for any further issues.
Sep 26, 19:25 PDT

Update - We have implemented a few mitigation measures and are continuing to monitor for future failures.
Sep 25, 19:57 PDT

Update - We are continuing to monitor for any further issues.
Sep 25, 07:18 PDT

Update - We had a brief recurrence of the same issue today for less than a minute (around 17:16 PDT) and are still actively working on this.
Sep 24, 18:41 PDT

Update - We are continuing to monitor for any further issues.
Sep 24, 05:19 PDT

Monitoring - We saw a recurrence of the issue from yesterday between 17:16 PDT and 17:31 PDT today. We are actively working on this with the highest priority while monitoring the service very closely.
Sep 23, 18:12 PDT

AMERICAS - HOSTED Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Production Integrations Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

ZUORA REVENUE Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

Fetching

Americas Sandbox Response Time - Measured from US and EU

Fetching

EU Production Response Time - Measured from EU

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EU Sandbox Response Time - Measured from EU

Fetching

Past Incidents

Sep 28, 2020

Unresolved incident: Intermittent failures in PDF generation, reporting, AQUA and Data source export for a subset of US production tenants.

Sep 27, 2020

Sep 26, 2020

Sep 25, 2020

Sep 24, 2020

Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs for a small subset of US Sandbox tenants

Resolved - This incident has been resolved
Sep 24, 15:01 PDT

Monitoring - A fix has been implemented and we are monitoring the results
Sep 24, 12:46 PDT

Investigating - We are currently investigating the issue
Sep 24, 09:42 PDT

Sep 23, 2020

Intermittent failures in PDF generation, reporting and AQUA for a subset of US production tenants

Resolved - This incident has been resolved.
Sep 23, 01:16 PDT

Monitoring - We have addressed an ongoing issue and out in some mitigation measures and will continue monitoring
Sep 22, 21:49 PDT

Investigating - Intermittent failures related to PDF generation, Reporting, AQuA, and Datasource export were reported on a subset of US Production tenants. Our teams are working on this with the highest priority.
Sep 22, 19:51 PDT

Sep 22, 2020

Performance degradation impacted file services between 4:12 AM and 5:08 AM (Pacific)

Resolved - A subset of customers experienced a performance degradation impacting our file services (Invoice PDF, Data Source Exports) between 4:12 AM and 5:08 AM (Pacific). A fix has been deployed for this issue and it is resolved.
Sep 22, 04:00 PDT

Sep 21, 2020

Resolved - The issue has been resolved, no recurrence of the issue has been observed.
Sep 21, 20:19 PDT

Monitoring - We have identified the issue and are now monitoring.
Sep 21, 15:03 PDT

Update - We are continuing to investigate this issue.
Sep 21, 14:34 PDT

Investigating - A subset of customers experienced UI login issues and/or errors with UI and HPM calls between 1:48pm PDT and 1:53pm today. The issue has since recovered while we're actively investigating it with the highest priority.
Sep 21, 14:15 PDT

Intermittent errors and performance issues with Americas-Hosted Sandbox environment

Resolved - A subset of customers experienced UI, API, and Integrations errors and performance issues with the Americas-Hosted Sandbox environment for a few minutes, starting at 5:51 pm PDT. This has since been resolved.
Sep 21, 19:28 PDT

Promotion Codes - Single Use Codes Causing 500 Errors

Resolved - This incident has been resolved. We will post the postmortem analysis when it becomes available.
Sep 21, 11:26 PDT

Monitoring - We have identified the issue and are currently monitoring. We will provide an update when it is resolved.
Sep 21, 10:22 PDT

Investigating - We are seeing an issue in the Promotion Codes application, where single use codes are causing 500 Errors. We are currently investigating.
Sep 21, 10:10 PDT

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

UI or API call errors in Production

Resolved - This incident has been resolved.
Sep 18, 16:22 PDT

Investigating - A small subset of customers may be experiencing UI or API call errors in the Production environment. We are aware that a few customers on these shards have been affected, and we are currently working on it.
Sep 18, 13:10 PDT

Resolved - This incident has been resolved.
Sep 18, 16:12 PDT

Update - We continue to monitor this to make sure there are no lingering issues.
Sep 18, 15:40 PDT

Monitoring - We are observing a return to normal operational activity for Zuora UI and will continue to monitor
Sep 18, 10:40 PDT

Investigating - We are currently investigating reports of login issues in US Sandbox environments.
Our engineers are actively working on finding the root cause and resolve it.
Sep 18, 09:37 PDT

Sep 17, 2020

Statement Generator App not launching

Resolved - This incident has been resolved
Sep 17, 22:26 PDT

Investigating - We identified a launch issue with the Statement Generator app, Internal teams are actively engaged in resolving the issue.
Sep 17, 20:32 PDT

Identified - We identified a launch issue with the Statement Generator app, Internal teams are actively engaged in resolving the issue.
Sep 17, 20:21 PDT

Internal Server Error when generating Quote and Invoice PDF

Resolved - This incident has been resolved.
Sep 17, 09:51 PDT

Monitoring - The issue has been resolved and we are currently monitoring it.
Sep 16, 20:59 PDT

Identified - We have identified an issue where “Internal Server error” is thrown when trying to generate Quote and Invoice PDF. Our Engineering teams are working on a fix at the highest priority
Sep 16, 15:49 PDT

Sep 16, 2020

The payment gateway Braintree was failing to process payments for the subset of the Production tenants

Resolved - This incident has been resolved.
Sep 16, 13:26 PDT

Monitoring - The payment gateway Braintree was failing to process payments for the subset of the Production tenants which was caused by an ongoing incident at Braintree https://status.braintreepayments.com/incidents/bhbgk2d06lv1.
The impact has been resolved now and we are currently monitoring.
Time of the impact - 9:02 - 9:39 AM PT
Sep 16, 10:01 PDT

Sep 15, 2020

No incidents reported.

Sep 14, 2020

Order update issue in UI on recent Orders UI enhancement.

Resolved - This incident has been resolved.
Sep 14, 08:51 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 02:51 PDT

Update - We are continuing to work on a fix for this issue.
Sep 14, 01:12 PDT

Identified - We have identified an Order update issue with the UI error “Charge can only be updated before its terminal”. We are currently working on a fix.
Sep 13, 04:33 PDT

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