Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED Operational
Production UI ? Operational
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020
Resolved - This incident has been resolved.
Mar 29, 23:11 PDT
Monitoring - We’ve identified the issue happened between 9:15 AM PDT and 9:27 AM PDT March 23 2020.
We are continuing with the investigation of the root cause.
Mar 23, 20:13 PDT
Identified - We have identified an issue where a small subset of tenants in the Americas - Hosted production environment is encountering improper API responses that are using SOAP API endpoints.

We are investigating the root cause with the highest priority.
Mar 23, 10:58 PDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 00:32 PDT
Monitoring - The service is back to normal and the team is actively monitoring.
Mar 25, 22:12 PDT
Investigating - We have identified that there is an elevated rate of 504 Gateway Timeout errors for a small subset of US Sandbox tenants. Our teams are working on this with the highest priority.
Mar 25, 20:58 PDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020
Postmortem - Read details
Mar 30, 14:21 PDT
Resolved - We have identified an issue where Hosted Page was returning error: "[Submit_Too_Quick] Too many submissions" for a subset of EU production tenants from 3:19 AM to 10:27 AM (PT) on March 25th.
The issue is now resolved.
Mar 25, 11:16 PDT
Resolved - This incident has been resolved.
Mar 25, 02:44 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 18:35 PDT
Identified - We have identified an issue whereby an error response is returned for US Sandbox API endpoints containing a double forward slash ‘//’ within the URL. For example, https://rest.apisandbox.zuora.com//v1/connections. Our internal teams are investigating with the highest priority.
Mar 24, 06:04 PDT
Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 04:47 PDT
Monitoring - We have identified the cause of the issue and currently working on fixing it.
Mar 17, 17:49 PDT
Investigating - We have identified elevated rate of 500 errors on 13/03 10:09 - 10:10 PM PDT and 14/03 2:01 - 2:02 AM PDT, . Our teams are working on this with the highest priority.
Mar 14, 04:09 PDT
Update - We are continuing to monitor for any further issues.
Mar 13, 04:51 PDT
Monitoring - The issue was resolved and has not reoccurred. We will continue to monitor.
Mar 7, 19:34 PST
Investigating - We have identified between 21:25 and 21:26 PST March 6, there was an elevated rate of 500 errors with no clear returned API response for a very small subset of US Production and Sandbox. Our teams are working on this with the highest priority.
Mar 7, 18:29 PST
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - The fix has been deployed and the underlying issue is now resolved. We will be reaching out directly to the small number of impacted customers where there are outstanding actions to address the Gateway Reconciliation jobs affected during the impacted period.
Mar 20, 09:21 PDT
Update - A fix for this issue is scheduled to be deployed tomorrow, 03/20/2020.
Mar 19, 10:09 PDT
Identified - This issue has been identified and we are working on a fix.
Mar 19, 05:25 PDT
Investigating - We have identified an issue where Gateway Reconciliation Jobs were not triggered for a small subset of US Production tenants on March 12th. Our engineering team is investigating the issue with the highest priority.
Mar 19, 03:44 PDT
Resolved - This incident has been resolved.
Mar 20, 02:14 PDT
Monitoring - We have identified an issue causing delays in processing between 2:20 AM - 8:40 AM PDT for a small subset of EU Production tenants. We have mitigated the issue and are monitoring for further occurrences.
Mar 19, 09:48 PDT
Mar 19, 2020
Resolved - We have identified that the EU production environment was intermittently unavailable between 6:14 pm PST and 6:17 pm PST. Our engineering team has worked and resolved the issue.
Mar 19, 18:34 PDT
Mar 18, 2020

No incidents reported.

Mar 17, 2020
Resolved - This incident has been resolved.
Mar 17, 04:34 PDT
Monitoring - We have identified latency in the processing of Real Time Sync, 360+ sync, and Notification jobs for a small subset of tenants in US Production between 2:40 - 3:15 AM PDT. The impact is now resolved and we are monitoring for further issues.
Mar 17, 03:29 PDT
Mar 16, 2020
Resolved - This incident has been resolved.
Mar 16, 06:45 PDT
Monitoring - The issue was resolved and has not reoccurred. We will continue to monitor.
Mar 13, 10:39 PDT
Identified - Our engineering team is working on implementing the fix.
Mar 12, 18:35 PDT
Investigating - We have identified an issue where a small subset of tenants in sandbox environments are unable to activate Orders using UI. We are investigating this with highest priority.
Mar 12, 14:22 PDT