Zuora System Status Page
All Systems Operational
AMERICAS Operational
Production UI   ? Operational
Production API   ? Operational
Production Integrations   ? Operational
Production Batch Operations   ? Operational
Production Analytics   ? Operational
Sandbox UI   ? Operational
Sandbox API   ? Operational
Sandbox Integrations   ? Operational
Sandbox Batch Operations   ? Operational
Sandbox Analytics   ? Operational
EUROPE Operational
Production UI   Operational
Production API   Operational
Production Integrations   Operational
Production Batch Operations   Operational
Production Analytics   ? Operational
Sandbox UI   Operational
Sandbox API   Operational
Sandbox Integrations   Operational
Sandbox Batch Operations   Operational
Sandbox Analytics   ? Operational
Connect Applications Operational
Connect - Production   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time ?
Fetching
Americas Sandbox Response Time ?
Fetching
EU Production Response Time ?
Fetching
EU Sandbox Response Time ?
Fetching
Past Incidents
Aug 17, 2018

No incidents reported today.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Payment/Refund/Memo Creation Error via the Zuora UI for a Subset of Customers
Resolved - This incident is now resolved, and an RCA will be provided once available.
Aug 15, 02:44 PDT
Monitoring - The issue has been resolved. We are still monitoring the status. RCA will be provided once available.
Aug 15, 00:07 PDT
Update - We are continuing to investigate this issue.
Aug 14, 10:22 PDT
Update - We are continuing to investigate this issue.
Aug 14, 08:29 PDT
Investigating - We have identified an issue affecting Payment/Refund/Memo creations via the Zuora UI. When an Accounting Code is used that contains non-roman or special characters (e.g. é, á, 現), the transaction fails with an error. This does not affect transactions being created via API, or any Accounting Codes that do not contain special characters. Our engineers are working on resolving this with the highest priority.
Aug 14, 06:14 PDT
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018
Promo Code APIs unavailable for about 4 hours
Postmortem - Read details
Aug 8, 15:53 PDT
Resolved - Promo Code API Service outage starting from 19:10 August 3 and the issue was resolved at 23:20 August 3. RCA will be provided once available.
Aug 4, 00:33 PDT
Aug 3, 2018

No incidents reported.

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