Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED / AMERICAS - CLOUD 2 (NA2) ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
America's Cloud Production Response Time - Measured from US and EU ?
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Americas Sandbox Response Time - Measured from US and EU ?
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EU Production Response Time - Measured from EU ?
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EU Sandbox Response Time - Measured from EU ?
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Past Incidents
Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
CreditCardReferenceTransaction Payment Method is storing invalid Credit Mask Card Number
Resolved - This incident has been resolved.
Nov 25, 12:18 PST
Identified - Our Engineering teams are investigating an issue with Payment Method Update API where results are producing an unexpected error under select conditions affecting EU Production and EU Sandbox tenants.
Nov 25, 07:54 PST
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Performance degradation impacting UI/API response times for a sub-set of Apisandbox tenants
Resolved - This incident has been resolved after implementing a fix.
Nov 23, 22:26 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 08:13 PST
Investigating - We are currently investigating a performance degradation impacting UI/API response times for a sub-set of Apisandbox tenants.
Nov 23, 07:25 PST
Nov 22, 2021
Products are not visible on Edit products and charges page with 10.0 Zuora Quotes manage package version
Resolved - This incident has been resolved.
Nov 22, 06:13 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 20:32 PST
Update - We are continuing to work on a fix for this issue.
Nov 19, 01:52 PST
Identified - We have identified below issues with 10.0 version of Zuora quotes manage package 

* Users are no longer able to see products on Edit products and charges page while creating quotes. This impacts existing quotes as well
* Attempt to de-reference a null object error is thrown while creating cancellation quotes

Our Engineerings have identified the cause and are working on patch release with highest priority
Nov 17, 14:45 PST
Nov 21, 2021
Intermittent and elevated API and UI error rates
Resolved - This issue is now resolved.
Nov 21, 09:24 PST
Monitoring - We observed intermittent and elevated API and UI error rates for a subset of customers in Americas Cloud and Americas Cloud 2 production environments between 17:35 PST and 20:05 PST today (20-NOV-2021). We have addressed the issue by implementing a fix and are closely monitoring the results.
Nov 20, 20:58 PST
Nov 20, 2021
Nov 19, 2021
Nov 18, 2021

No incidents reported.

Nov 17, 2021
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