Zuora Status

Zuora System Status Page

Issue Creating/Editing/Saving Product Rate Plans in Sandbox Environments

Investigating - A subset of customers are experiencing issues creating/editing/saving product rate plans in API Sandbox.
Jan 22, 2025 - 12:23 PST

AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com Degraded Performance

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Degraded Performance

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com Degraded Performance

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Degraded Performance

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

ASIA PACIFIC - CLOUD 1 (AP1) - *.ap.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com Degraded Performance

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Degraded Performance

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE CLOUD Operational

Revenue Core Services Operational

Revenue API Service Operational

ZEPHR Operational

Zone A Operational

Zone B Operational

Zone C Operational

Zone H Operational

Zone L Operational

Zone P Operational

Integration APIs (*.api.zephr.com) Operational

Legacy blaize.io integrations Operational

Admin Console Operational

Payment provider integrations Operational

AI Paywall Operational

ZUORA ONEID Operational

Billing tenant access Operational

SCIM provisioning Operational

Revenue tenant access Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU

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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU

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ASIA PACIFIC CLOUD 1 (AP1) Production Response Time - Measured from AP

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ASIA PACIFIC CLOUD 1 (AP1) Central Sandbox Response Time - Measured from AP

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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU

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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU

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Zephr Console

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Zephr Global CDN

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Past Incidents

Jan 23, 2025

No incidents reported today.

Jan 22, 2025

Unresolved incident: Issue Creating/Editing/Saving Product Rate Plans in Sandbox Environments.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

[RETRO] Zuora is encountering an issue with the BlueSnap gateway being down

Resolved - Zuora encountered issues with Payment processing and Payment Method validations due to the issue at BlueSnap mentioned in the link below.

https://status.bluesnap.com/incidents/267281

The impact timelines are below.

January 16, 2025 · 10:49 PST to January 17, 2025 · 05:14 PST
Jan 17, 06:18 PST

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

[IMPACT RESOLVED] Brief service degradation in the NA2 production environment

Resolved - We have observed a brief service degradation in the NA2 production environment. The impact is resolved and we continue to monitor.
Jan 13, 03:00 PST

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.