Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - HOSTED Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

AMERICAS - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Production Integrations Operational

EUROPE - CLOUD Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

CONNECT APPLICATIONS Operational

Connect - Production Operational

RevPro Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Americas Production Response Time - Measured from US and EU

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Americas Sandbox Response Time - Measured from US and EU

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EU Production Response Time - Measured from EU

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EU Sandbox Response Time - Measured from EU

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Past Incidents

Mar 30, 2020

No incidents reported today.

Mar 29, 2020

SLV-Production (500/400 errors) Invalid Soap Responses

Resolved - This incident has been resolved.
Mar 29, 23:11 PDT

Monitoring - We’ve identified the issue happened between 9:15 AM PDT and 9:27 AM PDT March 23 2020.
We are continuing with the investigation of the root cause.
Mar 23, 20:13 PDT

Identified - We have identified an issue where a small subset of tenants in the Americas - Hosted production environment is encountering improper API responses that are using SOAP API endpoints.

We are investigating the root cause with the highest priority.
Mar 23, 10:58 PDT

Mar 28, 2020

No incidents reported.

Mar 27, 2020

504 Gateway Timeout error for a subset of tenants in US Sandbox

Resolved - This incident has been resolved.
Mar 27, 00:32 PDT

Monitoring - The service is back to normal and the team is actively monitoring.
Mar 25, 22:12 PDT

Investigating - We have identified that there is an elevated rate of 504 Gateway Timeout errors for a small subset of US Sandbox tenants. Our teams are working on this with the highest priority.
Mar 25, 20:58 PDT

Mar 26, 2020

No incidents reported.

Mar 25, 2020

Hosted Page returning error: "[Submit_Too_Quick] Too many submissions" for a subset of EU production tenants

Postmortem - Read details
Mar 30, 14:21 PDT

Resolved - We have identified an issue where Hosted Page was returning error: "[Submit_Too_Quick] Too many submissions" for a subset of EU production tenants from 3:19 AM to 10:27 AM (PT) on March 25th.
The issue is now resolved.
Mar 25, 11:16 PDT

API endpoints containing a double forward slash '//' are returning an error response in US Sandbox

Resolved - This incident has been resolved.
Mar 25, 02:44 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 18:35 PDT

Identified - We have identified an issue whereby an error response is returned for US Sandbox API endpoints containing a double forward slash ‘//’ within the URL. For example, https://rest.apisandbox.zuora.com//v1/connections. Our internal teams are investigating with the highest priority.
Mar 24, 06:04 PDT

Mar 23, 2020

API intermittent failures on a subset of US Production and Sandbox

Resolved - This incident has been resolved.
Mar 23, 04:47 PDT

Monitoring - We have identified the cause of the issue and currently working on fixing it.
Mar 17, 17:49 PDT

Investigating - We have identified elevated rate of 500 errors on 13/03 10:09 - 10:10 PM PDT and 14/03 2:01 - 2:02 AM PDT, . Our teams are working on this with the highest priority.
Mar 14, 04:09 PDT

Update - We are continuing to monitor for any further issues.
Mar 13, 04:51 PDT

Monitoring - The issue was resolved and has not reoccurred. We will continue to monitor.
Mar 7, 19:34 PST

Investigating - We have identified between 21:25 and 21:26 PST March 6, there was an elevated rate of 500 errors with no clear returned API response for a very small subset of US Production and Sandbox. Our teams are working on this with the highest priority.
Mar 7, 18:29 PST

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

Gateway Reconciliation jobs not triggered for a small subset of tenants on 03/12/2020

Resolved - The fix has been deployed and the underlying issue is now resolved. We will be reaching out directly to the small number of impacted customers where there are outstanding actions to address the Gateway Reconciliation jobs affected during the impacted period.
Mar 20, 09:21 PDT

Update - A fix for this issue is scheduled to be deployed tomorrow, 03/20/2020.
Mar 19, 10:09 PDT

Identified - This issue has been identified and we are working on a fix.
Mar 19, 05:25 PDT

Investigating - We have identified an issue where Gateway Reconciliation Jobs were not triggered for a small subset of US Production tenants on March 12th. Our engineering team is investigating the issue with the highest priority.
Mar 19, 03:44 PDT

Delays in processing for a small subset of EU Production tenants

Resolved - This incident has been resolved.
Mar 20, 02:14 PDT

Monitoring - We have identified an issue causing delays in processing between 2:20 AM - 8:40 AM PDT for a small subset of EU Production tenants. We have mitigated the issue and are monitoring for further occurrences.
Mar 19, 09:48 PDT

Mar 19, 2020

EU production environment was intermittently unavailable

Resolved - We have identified that the EU production environment was intermittently unavailable between 6:14 pm PST and 6:17 pm PST. Our engineering team has worked and resolved the issue.
Mar 19, 18:34 PDT

Mar 18, 2020

No incidents reported.

Mar 17, 2020

Latency in processing of Real Time Sync, 360+ sync, and Notification jobs for a small subset of tenants in US Production between 2:40 - 3:15 AM PDT

Resolved - This incident has been resolved.
Mar 17, 04:34 PDT

Monitoring - We have identified latency in the processing of Real Time Sync, 360+ sync, and Notification jobs for a small subset of tenants in US Production between 2:40 - 3:15 AM PDT. The impact is now resolved and we are monitoring for further issues.
Mar 17, 03:29 PDT

Mar 16, 2020

Issue when activating Orders through UI in subset of sandbox tenant environments

Resolved - This incident has been resolved.
Mar 16, 06:45 PDT

Monitoring - The issue was resolved and has not reoccurred. We will continue to monitor.
Mar 13, 10:39 PDT

Identified - Our engineering team is working on implementing the fix.
Mar 12, 18:35 PDT

Investigating - We have identified an issue where a small subset of tenants in sandbox environments are unable to activate Orders using UI. We are investigating this with highest priority.
Mar 12, 14:22 PDT