Zuora System Status Page
All Systems Operational
AMERICAS Operational
Production UI   ? Operational
Production API   ? Operational
Production Integrations   ? Operational
Production Batch Operations   ? Operational
Production Reporting   Operational
Sandbox UI   ? Operational
Sandbox API   ? Operational
Sandbox Integrations   ? Operational
Sandbox Batch Operations   ? Operational
Sandbox Reporting   Operational
EUROPE Operational
Production UI   Operational
Production API   Operational
Production Integrations   Operational
Production Batch Operations   Operational
Production Reporting   Operational
Sandbox UI   Operational
Sandbox API   Operational
Sandbox Integrations   Operational
Sandbox Batch Operations   Operational
Sandbox Reporting   Operational
Connect Applications Operational
Connect - Production   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time ?
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Americas Sandbox Response Time ?
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EU Production Response Time ?
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EU Sandbox Response Time ?
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Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

Our Internal Engineering team has picked up an intermittent WebDAV outage on Production Tenants during 01/19/2018 22:20 - 22:28 PT.
Customers might have observed request failures on Data Source Exports, AQuA and SOAP queryMore() API calls during the timeframe.
There were also temporary failures on SFDC sync, Usage/Payment import, and invoice PDF generation jobs, but those failures would be retried/recovered automatically.
A few E-mails were impacted for some of our customers, and we are working with them to resolve the outstanding issues

Jan 18, 2018

No incidents reported.

Jan 17, 2018
Resolved - This issue is now resolved. We will provide an RCA once we receive one from Orbital.
Jan 17, 14:19 PST
Monitoring - Orbital has identified and mitigated the issue on their end as of 12:15pm PST. We are monitoring the resumption of successful transactions in our US APISandbox and Performance Test environment since then, and will continue to monitor before resolving this incident.
Jan 17, 13:41 PST
Update - We continue to work on this issue with Orbital.
Jan 17, 13:28 PST
Update - We apologize for the inconvenience, we are still working on this issue with Orbital.
Jan 17, 11:51 PST
Update - As a reminder, the small set of impacted customers can use Zuora’s test gateway instead of Orbital’s test gateway. We are continuing our investigation.
Jan 17, 09:54 PST
Update - We have reached out to Orbital as part of our investigation into the behavioral change in their gateway test environment. For impacted customers, as a workaround, please use Zuora’s test gateway instead of Orbital’s test gateway.
Jan 17, 09:02 PST
Investigating - We are currently investigating a service degradation for customers integrating with the Orbital test gateway in our US APISandbox and Performance Test environments. The problem manifests as INTEGRATION_ERROR responses from Orbital's test gateway environment.
Jan 17, 08:02 PST
Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018
Resolved - This issue is now fully resolved
Jan 11, 13:17 PST
Monitoring - We have applied a fix and are monitoring to ensure that the issue is resolved.
Jan 11, 09:41 PST
Update - We continue to investigate this and will post further updates as soon as possible.
Jan 11, 08:18 PST
Investigating - API Sandbox is currently experiencing service degradation. We are investigating.
Jan 11, 06:41 PST
Postmortem - Read details
Jan 15, 20:03 PST
Resolved - As of 11:17AM PT, the service has been verified restored and pending Billing/Payment runs are in process and resolving. Monitoring will continue for any further issues.
Jan 11, 12:31 PST
Update - UPDATE: Service has been verified restored, however there may be some pending payment runs and/or bill runs, which are actively being resolved. Full verification of service restoration will be declared once all issues are fully verified resolved.
Jan 11, 11:26 PST
Monitoring - Fix has been deployed and full restoration of service is pending verification
Jan 11, 11:15 PST
Identified - Many customers are experiencing errors (Internal Server Error) when accessing their Zuora instances. We have Identified the issue and are preparing to push a fix.
Jan 11, 10:36 PST
Investigating - We are investigating a service degradation in our US Production Environment
Jan 11, 10:16 PST
Jan 10, 2018
Resolved - We have mitigated this issue and are confident in the mitigation measures at this time.
Jan 10, 16:18 PST
Monitoring - We believe we have mitigated the issue and are working with engineering on a long term fix.
Jan 10, 12:39 PST
Identified - We have Identified the issue and are working on mitigating the issue now
Jan 10, 11:20 PST
Monitoring - We are currently monitoring the environment after applying a fix. We are still looking into full root cause at this time however we believe that we have mitigated the issues for now.
Jan 10, 11:00 PST
Investigating - API Sandbox is currently experiencing service degradation. We are investigating.
Jan 10, 10:01 PST
Resolved - After a proactive investigation, we have identified a defect in error reporting to our tenants for a small edge case of payment runs. The error reported to tenants is not a clear error and thus does not reflect the actual problem. This is not a functional defect with the application processing but only in how we were reporting the possible usage of single account payment runs. This issue is now deemed closed.
Jan 10, 09:19 PST
Investigating - We are currently investigating payment run failures for a certain edge cases of payment runs.
Jan 10, 08:14 PST
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.