Zuora System Status Page
All Systems Operational
AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com
Operational
Production UI
Operational
Production API
Operational
Production Integrations
Operational
Production Batch Operations
Operational
Production Analytics
Operational
Sandbox UI
Operational
Sandbox API
Operational
Sandbox Integrations
Operational
Sandbox Batch Operations
Operational
Sandbox Analytics
Operational
Central Sandbox
Operational
AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com
Operational
Production UI
Operational
Production API
Operational
Production Integrations
Operational
Production Batch Operations
Operational
Production Analytics
Operational
Sandbox UI
Operational
Sandbox API
Operational
Sandbox Integrations
Operational
Sandbox Batch Operations
Operational
Sandbox Analytics
Operational
Central Sandbox
Operational
EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com
Operational
Production UI
Operational
Production API
Operational
Production Integrations
Operational
Production Batch Operations
Operational
Production Analytics
Operational
Sandbox UI
Operational
Sandbox API
Operational
Sandbox Integrations
Operational
Sandbox Batch Operations
Operational
Sandbox Analytics
Operational
Central Sandbox
Operational
MARKETPLACE (CONNECT) APPLICATIONS
Operational
Marketplace (Connect) - Production
Operational
ZUORA REVENUE CLOUD
Operational
Revenue Core Services Operational
Revenue API Service Operational
ZEPHR
Operational
Zone A Operational
Zone B Operational
Zone H Operational
Zone L Operational
Zone P Operational
Integration APIs (*.api.zephr.com) Operational
Legacy blaize.io integrations Operational
Admin Console Operational
Payment provider integrations Operational
ZUORA ONEID
Operational
Billing tenant access
Operational
SCIM provisioning
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU ?
Fetching
Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU ?
Fetching
Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU ?
Fetching
Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU ?
Fetching
EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU ?
Fetching
EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Sep 25, 2023
Resolved - This incident has been resolved.
Sep 25, 18:23 PDT
Monitoring - We have identified the performance degradation impacting Workflow on EU Production, Sandbox, and Central Sandbox tenants from 09:29 PM Sep 24 to 12:05 AM Sep 25 PDT.
A fix has been implemented and we are monitoring the results.

Sep 25, 01:05 PDT
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - During 2023-09-22 03:00:00(UTC) - 2023-09-22 03:33:00(UTC), there was performance degradation which caused Delay in Bill Run processing for NA2 Production tenants. The issue has already been resolved.
Sep 21, 21:06 PDT
Resolved - This incident has been resolved.
Sep 21, 12:16 PDT
Monitoring - Braintree are experiencing issues with their Pay with PayPal Integration. Please check the official Braintree status page for more information. This will only affect customers using Braintree as a payment provider for end users who try to pay using PayPal.
https://status.braintreepayments.com

Sep 21, 08:16 PDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - This incident has been resolved.
Sep 19, 16:23 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 13:12 PDT
Investigating - We are currently investigating display issues with the Orders UI.
Sep 19, 12:01 PDT
Sep 18, 2023

No incidents reported.

Sep 17, 2023
Completed - All maintenance actions have been completed and verified.
Sep 17, 02:13 PDT
Verifying - Maintenance actions have been completed. Our team is currently verifying and everything appears to be working as expected
Sep 17, 01:56 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 PDT
Scheduled - We will be conducting maintenance against all Zuora Billing Production environments as follows:

Service, Datacenter(s) impacted and Timelines:

US Cloud 1 (NA1) - Zuora Billing - Production
12:00 AM PT to 3:00 AM PT Sunday September 17, 2023

Impact: 1-2 minutes of impact twice through the maintenance window

For additional information and details on impacts, please see the following post in our Zuora Community
https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=1c39ae68-aae2-4925-90e0-d5a2069a91bc

Sep 11, 14:21 PDT
Sep 16, 2023
Completed - All maintenance actions have been completed and verified
Sep 16, 21:13 PDT
Verifying - Maintenance actions have been completed. Our team is currently verifying and everything appears to be working as expected
Sep 16, 20:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 PDT
Scheduled - We will be conducting maintenance against all Zuora Billing Production environments as follows:

Service, Datacenter(s) impacted and Timelines:

US Cloud 2 (NA2) - Zuora Billing - Production
7:00 PM PT to 10:00 PM PT Saturday September 16, 2023

Impact: 1-2 minutes of impact twice through the maintenance window

For additional information and details on impacts, please see the following post in our Zuora Community
https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=1c39ae68-aae2-4925-90e0-d5a2069a91bc

Sep 11, 14:19 PDT
Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - This incident has been resolved.
Sep 14, 21:01 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 07:54 PDT
Investigating - We are observing the performance degradation in the subset of tenants in NA2 production environment.
We are currently investigating this issue.

Sep 13, 03:40 PDT
Sep 13, 2023
Resolved - This incident has been resolved.
Sep 13, 09:08 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 08:37 PDT
Investigating - Our Engineering team has identified performance degradation for objects enabled through 360+ sync. We are investigating this with priority.
Sep 13, 07:49 PDT
Sep 12, 2023

No incidents reported.

Sep 11, 2023
Resolved - This incident has been resolved.
Sep 11, 20:40 PDT
Investigating - Our engineers are actively investigating an issue causing latency in 360+ sync jobs on NA2 Production tenants
Sep 11, 07:33 PDT