Zuora System Status Page
All Systems Operational
AMERICAS - HOSTED / AMERICAS - CLOUD 2 (NA2) ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
AMERICAS - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
EUROPE - CLOUD ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox ? Operational
MARKETPLACE (CONNECT) APPLICATIONS ? Operational
Marketplace (Connect) - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Window:
Saturday October 23, 2021 - 4:00PM to 10:00PM PDT

In order to improve the customer experience and keep our systems updated to the latest scalable technologies, we will be performing a scheduled maintenance downtime of the America's Hosted Production Environment to accommodate a major infrastructure update. During this maintenance window, the America's Hosted Production Environment will be unavailable for up-to 6 hours as scheduled.

For additional details, please see our Zuora Community post: https://community.zuora.com/communities/community-home/digestviewer/viewthread?GroupId=475&MessageKey=68132cda-6776-4ef4-bb39-e7d389727fec
Posted on Aug 23, 14:28 PDT
Americas Production Response Time - Measured from US and EU ?
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Americas Sandbox Response Time - Measured from US and EU ?
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EU Production Response Time - Measured from EU ?
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EU Sandbox Response Time - Measured from EU ?
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Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - The incident has been resolved now and we’re monitoring it very closely.
Sep 20, 21:19 PDT
Resolved - This incident has been resolved.
Sep 20, 18:08 PDT
Update - We are continuing to monitor for any further issues.
Sep 19, 23:31 PDT
Monitoring - The latency has been resolved and we continue to monitor the performance for now.
Sep 17, 03:26 PDT
Update - We are continuing to investigate this issue. Please stay tuned for more information.
Sep 16, 19:30 PDT
Investigating - We are investigating an issue where newly triggered Developer Tools jobs are being processed with a delay.
Sep 16, 08:21 PDT
Sep 19, 2021
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Sep 16, 2021
Resolved - This incident has been resolved.
Sep 16, 17:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 06:20 PDT
Identified - Invoice objects are not syncing to SFDC via 360 sync in all Americas Hosted/Cloud and EU Cloud SBX environments.

Our engineering team has identified the issue and working on the fix. Please stay tuned for more details.
Sep 15, 22:42 PDT
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 17:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 18:06 PDT
Investigating - We have observed a reoccurrence of this issue. Our engineering teams are working on this with the highest priority.
Sep 13, 19:15 PDT
Update - We are continuing to monitor for any further issues.
Sep 13, 16:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 01:27 PDT
Investigating - Data query functionality in the Americas Hosted Prod and SBX environments giving inconsistent query results for Dates/DateTime fields

Our engineering teams are working on this issue with the highest priority. Please stay tuned for more details.
Sep 12, 23:03 PDT
Sep 14, 2021
Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 17:36 PDT
Update - We continue to investigate this issue along with Worldpay with the highest priority.
Sep 12, 21:58 PDT
Update - Our engineering teams are continuing to work with Worldpay on this with the highest priority
Sep 9, 13:26 PDT
Investigating - There might be some delays in retries on failed job in EU prod environments. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.
Sep 9, 01:29 PDT
Sep 12, 2021
Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Sep 8, 2021
Resolved - This incident has been resolved.
Sep 8, 10:37 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 09:33 PDT
Update - We are continuing to work on a fix for this issue.
Sep 8, 07:45 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 06:16 PDT
Investigating - We are investigating delays impacting Invoice PDF generation on Americas Cloud (NA) production environments
Sep 8, 05:38 PDT