Zuora Status

Zuora System Status Page

All Systems Operational

AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com Operational

Production UI Operational

Production API Operational

Production Integrations Operational

Production Batch Operations Operational

Production Analytics Operational

Sandbox UI Operational

Sandbox API Operational

Sandbox Integrations Operational

Sandbox Batch Operations Operational

Sandbox Analytics Operational

Central Sandbox Operational

MARKETPLACE (CONNECT) APPLICATIONS Operational

Marketplace (Connect) - Production Operational

ZUORA REVENUE CLOUD Operational

Revenue Core Services Operational

Revenue API Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SYSTEM MAINTENANCE - ZUORA BILLING - Americas Cloud 2 (NA2) - Zuora Billing - Production Feb 18, 2023 19:00-20:00 PST

We will be conducting the previously announced maintenance against all Zuora Billing Production environments as follows:

America Cloud 2 (NA2) - Zuora Billing - Production
7:00 PM PT to 8:00 PM PT Saturday February 18, 2023

During the maintenance window, we anticipate NO IMPACT to all services the environment cited while we perform necessary infrastructure upgrades to our systems.

For additional information, please see the following post in our Zuora Community
https://community.zuora.com/discussion/system-maintenance-zuora-billing-production-na2-february-18-2023?ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3dc91d3142-7e65-4715-9e11-7eb5c768c213
Posted on Jan 27, 2023 - 11:55 PST

System Metrics Month Week Day

Americas Cloud 1 (NA1) Production Response Time - Measured from US and EU

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Americas Cloud 1 (NA1) Sandbox Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Production Response Time - Measured from US and EU

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Americas Cloud 2 (NA2) Sandbox Response Time - Measured from US and EU

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EUROPE CLOUD 1 (EU1) Production Response Time - Measured from EU

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EUROPE CLOUD 1 (EU1) Sandbox Response Time - Measured from EU

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Past Incidents

Feb 4, 2023

No incidents reported today.

Feb 3, 2023

PayPalEC Gateway is Down

Resolved - This incident has been resolved.
Feb 3, 11:43 PST

Monitoring - The PayPalEC incident caused the Zuora payments through gateway to have a high failure rate. We are keeping monitor the status of PayPalEC gateway.
Feb 3, 10:26 PST

Performance degradation impacted UI & SOAP API calls

Resolved - This incident has been resolved.
Feb 3, 10:35 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 22:54 PST

Identified - The issue has been identified and we are actively working on a fix.
Jan 30, 18:08 PST

Investigating - We're investigating a performance degradation that impacted UI & SOAP API calls for a subset of customers
Jan 30, 06:47 PST

Feb 2, 2023

No incidents reported.

Feb 1, 2023

Performance degradation impacting Marketplace applications

Resolved - This incident has been resolved.
Feb 1, 01:15 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 09:32 PST

Update - We are continuing to work on a fix for this issue.
Jan 31, 06:53 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 31, 04:51 PST

Update - We are continuing to investigate this issue.
Jan 31, 04:17 PST

Investigating - We are currently investigating a performance degradation impacting Marketplace applications.
Jan 31, 03:54 PST

Jan 31, 2023

Jan 30, 2023

500 Internal Server Errors on Zuora Revenue Production BI View API’s

Resolved - This incident has been resolved.
Jan 30, 22:48 PST

Monitoring - We detected elevated error rates with Zuora Revenue BI View API’s and have implemented a fix to resolve the issue of 7:30AM PST
Currently monitoring the service.
Jan 29, 11:25 PST

Unable to create a callout task in workflow in EU sandbox environments

Resolved - This incident has been resolved.
Jan 30, 03:07 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 30, 01:02 PST

Investigating - We are observing the issue that when attempting to create a callout task in workflow, an error happens and the task cannot be created.
Jan 30, 00:10 PST

Jan 29, 2023

Jan 28, 2023

Timeouts with usage page in Zuora UI

Resolved - This incident has been resolved.
Jan 28, 23:53 PST

Update - We are continuing to work on a fix for this issue.
Jan 26, 03:37 PST

Identified - The usage page is not accessible via UI (https://www.zuora.com/apps/Usages.do) we receive the timeout error response.

Our engineering team is working on this with the highest priority. Please stay tuned for more details.
Jan 25, 21:31 PST

Elevated error rates with Marketplace and Workflow applications

Resolved - This incident has been resolved.
Jan 28, 16:14 PST

Monitoring - We detected elevated error rates with Marketplace and Workflow applications and have implemented a fix to resolve the issue. Workflow for EU1 data center was not impacted.
Jan 28, 11:34 PST

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Jan 25, 2023

Zuora Analytics experiencing elevated data latency

Resolved - This incident has been resolved.
Jan 25, 18:46 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 18:31 PST

Update - We are continuing to investigate this issue.
Jan 24, 10:33 PST

Investigating - Investigating - We are observing elevated data latency in Zuora Analytics resulting in customer Analytics Dashboards, Cards, and Datasets not getting refreshed in over 24 hours. Limited to Zuora Analytics. No impact on Zuora Reporting. We are investigating the issue now.
Jan 24, 10:33 PST

Jan 24, 2023

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.