Update - We are continuing to work on a fix for the issue
Feb 28, 00:37 PST
Update - We are continuing to work on a fix for the issue
Feb 27, 16:46 PST
Update - We are continuing to work on a fix for this issue.
Feb 27, 02:31 PST
Update - We are continuing to work on a fix for this issue.
Feb 26, 08:52 PST
Update - The issue has been identified and a fix is still being implemented. All usernames are now accepted and can be updated.
The impact at this point is limited to text-based 2FA login verifications. If you're blocked by your 2FA code not being accepted, please reach out to Zuora Support and we can disable 2FA for the impacted users.
Feb 26, 02:22 PST
Identified - The issue has been identified and a fix is being implemented
Feb 25, 16:02 PST
Update - We are continuing to investigate this issue.
Feb 25, 08:50 PST
Investigating - We are investigating an issue impacting login operations on Sandbox environments, where in some cases usernames and/or 2FA authentication codes are not accepted.
Feb 25, 07:35 PST