Zuora System Status Page
Page not loading completely when creating a quote in Salesforce Sandbox Lightning mode
Update - Salesforce support has updated that the patch release to fix this issue is set on 12' June 2020.
Jun 3, 07:38 PDT
Update - Please refer to https://success.salesforce.com/issues_view?id=a1p3A000001YpWWQA0 to track the bug in Salesforce Summer'20 release
Jun 2, 15:12 PDT
Identified - Salesforce support has updated that the issue is a known bug in Salesforce Summer'20 release. The Salesforce R&D team is working to fix the issue. It will be fixed in a patch release.
Jun 2, 05:14 PDT
Update - We are continuing to investigate this issue.
Jun 1, 20:43 PDT
Update - Our engineering team continues to work on the issue along with salesforce support
Jun 1, 15:03 PDT
Update - The Issue impacts all Sandbox ORGs which are on Salesforce Summer 20 release and we continue to investigate with salesforce support on high priority
Jun 1, 09:42 PDT
Investigating - For a subset of customers when trying to create a quote in Salesforce Sandbox environment in Lightning mode, the page is not loading completely. We are currently investigating the issue with Salesforce Support.
Jun 1, 04:29 PDT
AMERICAS - HOSTED Degraded Performance
Production UI ? Operational
Production API ? Operational
Production Integrations Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Degraded Performance
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
AMERICAS - CLOUD Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
EUROPE - CLOUD Degraded Performance
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Degraded Performance
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
RevPro ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Jun 5, 2020
Small subset of US Hosted Sandbox tenants are experiencing performance degradation on Reporting and API call.
Resolved - This incident has been resolved.
Jun 5, 00:46 PDT
Monitoring - A fix have been applied and we are monitoring the status now.
Jun 4, 22:52 PDT
Investigating - Small subset of US Hosted Sandbox tenants are experiencing performance degradation on Reporting and API call.
We are investigating the issue now.
Jun 4, 22:00 PDT
Jun 4, 2020
EU Production and Sandbox environments service disruption
Resolved - The fix has been deployed to the Production environment.
Jun 4, 18:03 PDT
Update - The fix of the issue has been deployed to the Sandbox environment and is scheduled to be deployed to the Production environment tomorrow.
Jun 3, 19:52 PDT
Update - We are continuing to monitor this issue.
Jun 3, 15:53 PDT
Monitoring - EU Cloud production and sandbox tenants experienced service disruptions on June 3rd during below timelines:

Production: 02:56:48 to 02:57:37 AM PDT
Sandbox: 02:56:51 to 02:57:14 AM PDT

We continue to monitor the system.
Jun 3, 03:49 PDT
Jun 3, 2020

Unresolved incident: Page not loading completely when creating a quote in Salesforce Sandbox Lightning mode.

Jun 2, 2020
EU Production and Sandbox environments service disruption
Resolved - EU Cloud production and sandbox tenants experienced service disruptions on June 2nd from 12:12:33 AM PT to 12:13:01 AM PT.
Jun 2, 08:50 PDT
Delays in processing of 360+ sync and Notification jobs for a small subset of tenants in US Production
Resolved - This incident has been resolved.
Jun 2, 04:26 PDT
Update - Our engineering teams are continuing to work on the fix with highest priority.
May 29, 15:24 PDT
Investigating - We have identified the issue that occurred again and we continue working on a fix for the issue.
May 29, 08:46 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 06:30 PDT
Investigating - We have identified an issue causing delays in 360+ sync, and Notifications for a small subset of tenants in the US Production environment. Our engineering teams are currently investigating it with the highest priority.
May 29, 04:26 PDT
Jun 1, 2020
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Emergency Maintenance to Update SSL Certificate for Select Zuora Endpoints
Completed - The scheduled maintenance has been completed.
May 29, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 07:00 PDT
Scheduled - [WHAT IS HAPPENING / WHAT WE ARE DOING]

The SSL Certificate Authority Root Certificate used by Zuora for select endpoints is expiring on May 30, 2020 at 3:48:38 AM PDT. We are conducting an emergency maintenance throughout the day ensure an updated certificate trust chain is in place before the date of expiration.

These changes will occur between May 28 - May 30, 2020
Thursday May 28, 220 - Non production API endpoints (apisandbox, services*, PT1)
Friday May 29, 2020 - Production API endpoints
Saturday May 30, 2020 - Finalize and validate, work may continue until expiry.

Please refer to our community post for full details, and to determine if you need to take action prior to the expiration.

https://community.zuora.com/t5/Maintenance-Notifications/ACTION-REQUIRED-Emergency-Maintenance-to-Update-SSL-Certificate/ba-p/33368
May 28, 09:44 PDT
Delay in generating reports and processing stateless AQuA requests in a subset of EU Production tenants
Resolved - This incident has been resolved.
May 29, 04:22 PDT
Investigating - We are currently investigating this issue.
May 29, 01:51 PDT
May 28, 2020
Small subset of customers in US Hosted production environment are experiencing failing API, UI, integrations and batch operations.
Postmortem - Read details
Jun 4, 16:46 PDT
Resolved - This incident has been resolved.
May 28, 17:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 14:00 PDT
Investigating - A small subset of customers in US Hosted production environment are experiencing failing API, UI, integrations and batch operations. We’re looking at this with highest priority.
May 28, 13:47 PDT
Paypal Payment gateway failures with response codes 1000
Resolved - The issue was identified on PayPal Payment Gateway which they have now resolved.
For more details.https://www.paypal-status.com/history/eventdetails/14114 and https://www.paypal-status.com/history/eventdetails/14115
May 28, 06:54 PDT
Investigating - We are investigating an issue affecting payments processed via Paypal Payment Gateway with failure code 1000.
May 28, 06:22 PDT
Product rate plan charge tiers are not being created for non USD currencies in salesforce on performing product catalog sync
Resolved - Our engineering team has identified this issue with below details:

- Only UI created Product Rate Plan Charge Tiers with non-default currency has sync issue
- Workaround: Re-save Product Rate Charge created from UI allows sync to work
- Our engineering team is working on a long term fix and continue to monitor the situation
May 28, 02:15 PDT
Update - We are continuing to work on a fix for the issue
May 27, 16:54 PDT
Identified - We identified an issue where Product rate plan charge tier records are not being created for non USD currencies in salesforce when multi currency is enabled and on performing a product catalog sync.

Our team is currently working on fixing the issue.
May 27, 14:10 PDT
May 27, 2020
Performance degradation affecting a small subset of US Production tenants
Resolved - We identified a performance degradation affecting a subset of US Production tenants causing prolonged response times between 4:50am and 6:38am PT 05/27. The issue is now resolved and we are monitoring for any further issues.
May 27, 07:16 PDT
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

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