Zuora System Status Page
Errors when posting Bill Runs for customers who have enabled parallel posting of invoices
Monitoring - A fix has been implemented and we are monitoring the results
Jan 27, 21:16 PST
Investigating - We have identified an issue where a small subset of our customers are encountering errors when posting bill runs. This affects only those who have enabled the, "Post Invoices in Parallel when Posting Bill Run," feature. Our Engineering teams have identified the cause for this and are working to get the fix implemented with highest priority.
Jan 27, 12:17 PST
For payment transactions processed through Chase payment gateway, we’ve observed an elevated number of transactions that cannot receive a response from the payment gateway since 12/27/2020.
Update - We are continuing to investigate this issue. Zuora Engineering team will have another round of meeting with Orbital soon.
Jan 26, 23:59 PST
Update - We are continuing to investigate this issue.
Jan 25, 05:01 PST
Update - We are continuing to investigate this issue.
Jan 21, 15:16 PST
Investigating - Based on the investigations so far, the issue is related to network latency.
We’re working with Chase to identify the root cause.
For customers who observed processing payments, please refer to the below community post to update them:
http://community.zuora.com/t5/Billing-Payments/How-to-update-the-Stuck-Payment-that-is-on-Processing-status/m-p/8246/highlight/true#M405
Jan 14, 20:44 PST
AMERICAS - HOSTED ? Operational
Production UI ? Operational
Production API ? Operational
Production Integrations ? Operational
Production Batch Operations ? Operational
Production Analytics ? Operational
Sandbox UI ? Operational
Sandbox API ? Operational
Sandbox Integrations ? Operational
Sandbox Batch Operations ? Operational
Sandbox Analytics ? Operational
Central Sandbox Operational
AMERICAS - CLOUD ? Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics Operational
Production Integrations ? Operational
Central Sandbox Operational
EUROPE - CLOUD ? Operational
Production UI Operational
Production API Operational
Production Integrations Operational
Production Batch Operations Operational
Production Analytics ? Operational
Sandbox UI Operational
Sandbox API Operational
Sandbox Integrations Operational
Sandbox Batch Operations Operational
Sandbox Analytics ? Operational
Central Sandbox Operational
CONNECT APPLICATIONS Operational
Connect - Production ? Operational
ZUORA REVENUE ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Americas Production Response Time - Measured from US and EU ?
Fetching
Americas Sandbox Response Time - Measured from US and EU ?
Fetching
EU Production Response Time - Measured from EU ?
Fetching
EU Sandbox Response Time - Measured from EU ?
Fetching
Past Incidents
Jan 28, 2021

No incidents reported today.

Jan 27, 2021

Unresolved incident: Errors when posting Bill Runs for customers who have enabled parallel posting of invoices.

Jan 26, 2021

Unresolved incident: For payment transactions processed through Chase payment gateway, we’ve observed an elevated number of transactions that cannot receive a response from the payment gateway since 12/27/2020..

Jan 25, 2021
Hosted Payment Page: Error message "Required field not completed"
Resolved - This incident has been resolved.
Jan 25, 02:32 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 20:42 PST
Identified - Our Engineers are aware of this issue, and are working urgently on the fix.

In the meantime, they have asked to try the temporary workaround: Setting the "State" field as optional in your Hosted Payment Page configuration.
Jan 22, 14:13 PST
Jan 24, 2021

No incidents reported.

Jan 23, 2021
Issue with Japanese characters in Workflow
Resolved - This incident has been resolved.
Jan 23, 00:28 PST
Monitoring - A fix has been implemented and we are monitoring the results.
The impacted timeframe: from 11:30 AM to 10:10 PM on Jan 22nd PST
Jan 22, 22:34 PST
Identified - We have identified an issue in Workflow while handling Japanese characters. Our teams are investigating this with the highest priority.
Jan 22, 21:42 PST
Performance degradation for a subset of US Hosted Data Center Sandbox tenants
Resolved - This incident has been resolved.
Jan 23, 00:23 PST
Monitoring - We have noticed Performance degradation between 8:20 AM - 9:00 AM PT for a subset of our US Hosted Sandbox Tenants. We are currently monitoring the issues.
Jan 22, 09:12 PST
Jan 22, 2021
Abnormal time issue on a small subset of US Production environments
Resolved - This incident has been resolved and Our Engineering Team will address the impacted customers.
Jan 22, 08:19 PST
Update - We are continuing to monitor for any further issues.
Jan 21, 04:35 PST
Monitoring - We have identified an abnormal time issue on a small subset of US Production environments. Therefore, the status of some invoices generated during the impacted time couldn't be synced to Salesforce. The impacted timeframe is from 2021-01-14 23:00 PST to 2021-01-15 01:00 PST. Now the problem has been fixed. We are monitoring and will update once we identify other function impacts.
Jan 21, 00:47 PST
Not able to Activate Users in Sandbox Environments
Resolved - A fix has been implemented. Now, this incident has been resolved.
Jan 22, 00:00 PST
Identified - Our Engineering team has found out the root cause and only the tenants enabled with the "Audit Trail" feature are affected by this.
We are working with the priority to fix this.
Jan 21, 12:24 PST
Investigating - Receiving below error when activating any user in Sandbox environments:

We apologize. There has been an internal system error that prevents us from processing your request at this time. If you would like technical support, please email support@zuora.com.

Our Engineering teams are working on this issue with the highest priority
Jan 21, 11:18 PST
Jan 21, 2021
Jan 20, 2021
Performance Issue on Promo Codes App for a Subset of US Production Customers
Postmortem - Read details
Jan 27, 14:21 PST
Resolved - This incident has been resolved.
Jan 20, 05:55 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 04:23 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 20, 03:05 PST
Investigating - We are currently investigating an issue in the Promo Code Application where a subset of US Production environment customers are experiencing performance issues.
Jan 20, 02:25 PST
Jan 19, 2021

No incidents reported.

Jan 18, 2021
ExecutionDateTime in Workflows displays unexpected UTC timezone
Resolved - We identified an ExecutionDateTime timezone issue in Workflow from Jan 15th 9:00 AM to Jan 17th PST.
If your tenant time zone is different from UTC, you may see the unexpected time zone for ExecutionDateTime in Workflow. Now the problem has been fixed and the timezone will align to the timezone set at your Tenant level.
In addition, there is a function change in Workflow, for more details, please refer to the latest Zuora Workflow Release Notes https://knowledgecenter.zuora.com/Central_Platform/Workflow/Zuora_Workflow_Release_Notes.
Jan 18, 23:30 PST
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Intermittent SafeNet connection failure
Resolved - This incident has been resolved.
Jan 15, 11:54 PST
Monitoring - We have identified a performance degradation that affected Digital Signatures API for Hosted Payment Pages between 12:30 AM - 1:10 AM PT. We are currently monitoring for no recurrences of the failure.

https://knowledgecenter.zuora.com/Billing/Billing_and_Payments/LA_Hosted_Payment_Pages/B_Payment_Pages_2.0/F_Generate_the_Digital_Signature_for_Payment_Pages_2.0
Jan 15, 04:56 PST
Jan 14, 2021
Can't able to access/add Quote Templates in Sandbox Environments
Resolved - This incident has been resolved
Jan 14, 05:54 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 02:50 PST
Update - We are testing the fix for this issue.
Jan 12, 15:48 PST
Update - We are continuing to work on a fix for this issue.
Jan 12, 09:29 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 12, 06:45 PST
Investigating - While trying to access/add Quote Templates, receiving "We apologize. There has been an internal system error that prevents us from processing your request at this time. If you would like technical support, please email support@zuora.com." Error. Our Engineering teams are investigating this with the highest priority and will keep you posted on the progress.
Jan 12, 03:27 PST
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