Payment/Refund/Memo Creation Error via the Zuora UI for a Subset of Customers

Incident Report for Zuora

Resolved

This incident is now resolved, and an RCA will be provided once available.

Posted Aug 15, 2018 - 02:44 PDT

Monitoring

The issue has been resolved. We are still monitoring the status. RCA will be provided once available.

Posted Aug 15, 2018 - 00:07 PDT

Update

We are continuing to investigate this issue.

Posted Aug 14, 2018 - 10:22 PDT

Update

We are continuing to investigate this issue.

Posted Aug 14, 2018 - 08:29 PDT

Investigating

We have identified an issue affecting Payment/Refund/Memo creations via the Zuora UI. When an Accounting Code is used that contains non-roman or special characters (e.g. é, á, 現), the transaction fails with an error. This does not affect transactions being created via API, or any Accounting Codes that do not contain special characters. Our engineers are working on resolving this with the highest priority.

Posted Aug 14, 2018 - 06:14 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI) and EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Sandbox UI).