Recent validation added on the invoice amount when posting an invoice is causing inability to create cancellations & amendment from Z-Quotes if Invoice Settlement is enabled.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Aug 19, 2019 - 08:59 PDT

Update

We continue to monitor this during the weekend to make sure there are no lingering issues.

Posted Aug 17, 2019 - 08:43 PDT

Update

We'll keep monitoring this during the weekend to make sure there are no lingering issues.

Posted Aug 16, 2019 - 17:05 PDT

Monitoring

We have deployed the fix for this issue and monitoring it for no lingering issues

Posted Aug 16, 2019 - 09:57 PDT

Update

We have identified the issue, and our Engineering Team will deploy the fix tonight(PDT)

Posted Aug 15, 2019 - 12:19 PDT

Identified

We have identified an issue where Negative invoices cannot be posted when creating an Amendment or Cancellation Quote if Invoice Settlement is enabled.

Our Engineering team is working on the fix with high priority.

Posted Aug 15, 2019 - 11:15 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production API, Sandbox API) and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production API, Sandbox API).