Performance degradation affecting file operations between 02/14/2020 11:25pm-11:28pm

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Feb 15, 2020 - 12:00 PST

Monitoring

We continue to monitor this incident.

Posted Feb 15, 2020 - 07:39 PST

Update

We are continuing to investigate this issue.

Posted Feb 15, 2020 - 05:35 PST

Investigating

We're reviewing a performance degradation that occurred on the 14th of February between 11:25pm-11:28pm (Pacific) intermittently affecting file operations such as PDF generation, data source exports and usage upload.

Posted Feb 15, 2020 - 05:33 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations).