Zuora Reporting is down for subset of EU Production tenants
Incident
Report for Zuora
Postmortem
TIMEFRAME:
06/Aug/20 10:40 PM PDT to 07/Aug/20 01:59 AM PDT
SUMMARY AND IMPACT:
Reporting was unavailable for all customers in our EU Datacenter
ROOT CAUSE:
A configuration change tied to our monthly release cycle was introduced out of sequence
RESOLUTION:
Configuration corrected, and service was validated and restored
FUTURE PREVENTATIVE MEASURES:
- Validation of future configuration changes prior to regular release cycles
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and we are working on the fix.
Investigating
Reporting is down for EU production environments. Our engineers are working actively to resolve this issue
This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Analytics).
