360+ sync UI is not loading failed objects for retry on EU sandbox environment.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Aug 15, 2019 - 08:05 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 15, 2019 - 06:44 PDT

Investigating

We have found 360+ sync UI is not loading failed objects for retry and throwing error "Cannot read property 'error' of undefined" on EU sandbox environment.
Engineering team is currently investigating.

Posted Aug 15, 2019 - 04:16 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI).