API and UI authentication failures on a small subset of US Production tenants during 2019-10-20 4:18AM PDT and 2019/10/20 4:40 AM PDT

Incident Report for Zuora

Resolved

A very small subset of customers were experiencing API authentication failures and not able to access UI in US Production environment between 2019-10-20 4:18AM PDT and 2019/10/20 4:40 AM PDT. The issue is now completely resolved.

Posted Oct 20, 2019 - 04:18 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API).