Product Catalog sync failure for a subset of US (NA2) Prod & EU Prod tenants.
Incident Report for Zuora
Resolved
This incident has been resolved.
Posted May 20, 2022 - 03:25 PDT
Identified
We have identified the issue and a fix is implemented.
Posted May 20, 2022 - 01:17 PDT
Investigating
Product Catalog sync is failing with the error "Statement cancelled due to timeout or client request” in US (NA2) PROD and EU PROD environments for a subset of tenants.
Our engineering team is currently investigating this with the utmost priority.
Posted May 19, 2022 - 15:18 PDT
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations) and EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Batch Operations).