INVALID_TYPE_ON_FIELD_IN_RECORD error happens with product catalog sync of 360sync for a subset of tenants.

Incident Report for Zuora

Resolved

The fix has been rolled out to all Production and all Apisandbox environments.

Posted Aug 03, 2022 - 07:59 PDT

Update

We are continuing to work on deploying the fix for this issue.

Posted Aug 03, 2022 - 00:30 PDT

Update

We are continuing to work on deploying the fix for this issue.

Posted Aug 02, 2022 - 00:40 PDT

Update

We are continuing to work on deploying the fix for this issue.

Posted Aug 01, 2022 - 01:54 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 28, 2022 - 09:17 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 27, 2022 - 15:21 PDT

Investigating

A subset of tenants may experience INVALID_TYPE_ON_FIELD_IN_RECORD error for product catalog sync of 360sync.
We are working on the fix now.

Posted Jul 26, 2022 - 17:19 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations, Sandbox Batch Operations), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Batch Operations, Sandbox Batch Operations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production Batch Operations, Sandbox Batch Operations).