Real Time Sync is not triggering for a subset of EU Production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 30, 2020 - 18:11 PDT

Update

Update: Our teams are actively working on identifying the cause of the issue

Posted Jul 30, 2020 - 13:39 PDT

Investigating

We have identified an issue where Real-Time Sync is not triggering for a subset of EU Production tenants. Our internal team is working on a fix for this.

Posted Jul 30, 2020 - 09:18 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Integrations).