Unable to access certain Marketplace applications via the UI

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 28, 2022 - 09:08 PDT

Monitoring

A fix has been implemented and we are now monitoring the results.

Posted Jul 27, 2022 - 15:19 PDT

Identified

We have identified the reason for the issue and our engineering teams are working on a fix with high priority.

Posted Jul 27, 2022 - 13:05 PDT

Update

We are continuing to investigate this issue.

Posted Jul 26, 2022 - 09:15 PDT

Update

We are continuing to investigate this issue. We have identified a workaround to launch the app via https://connect.zuora.com

Posted Jul 26, 2022 - 08:11 PDT

Investigating

We are experiencing a Subscriber Portal access issue. Our engineering teams are investigating with high priority.

Posted Jul 26, 2022 - 00:39 PDT

This incident affected: MARKETPLACE (CONNECT) APPLICATIONS (Marketplace (Connect) - Production).