Service degradation for customers integrating with Orbital test gateway
Incident
Report for Zuora
Resolved
This issue is now resolved. We will provide an RCA once we receive one from Orbital.
Monitoring
Orbital has identified and mitigated the issue on their end as of 12:15pm PST. We are monitoring the resumption of successful transactions in our US APISandbox and Performance Test environment since then, and will continue to monitor before resolving this incident.
Update
We continue to work on this issue with Orbital.
Update
We apologize for the inconvenience, we are still working on this issue with Orbital.
Update
As a reminder, the small set of impacted customers can use Zuora’s test gateway instead of Orbital’s test gateway. We are continuing our investigation.
Update
We have reached out to Orbital as part of our investigation into the behavioral change in their gateway test environment. For impacted customers, as a workaround, please use Zuora’s test gateway instead of Orbital’s test gateway.
Investigating
We are currently investigating a service degradation for customers integrating with the Orbital test gateway in our US APISandbox and Performance Test environments. The problem manifests as INTEGRATION_ERROR responses from Orbital's test gateway environment.
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Integrations).
