Performance Degradation while uploading Invoice Template and generating PDF for a subset of US Sandbox Tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Oct 07, 2020 - 08:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 07, 2020 - 05:47 PDT

Investigating

We have identified an issue where “Gateway Timeout Error” is thrown when trying to upload Invoice Template. Also, the Regeneration of Invoice PDF is delayed. Our Engineering teams are working on a fix at the highest priority

Posted Oct 07, 2020 - 01:38 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI).