Issue with certain scheduled jobs on a subset of US production tenants

Incident Report for Zuora

Resolved

Our engineering team has applied remediation and now the service is available. And we apologize for any inconvenience this issue has caused.

Posted Oct 11, 2019 - 05:15 PDT

Monitoring

Our Engineering team has applied remediation and we are monitoring the results.

Posted Oct 10, 2019 - 23:14 PDT

Identified

We have identified an issue affecting certain scheduled jobs, such as Bill Run, Payment Run, Billing Preview Run and Journal run for a subset of US Production tenants. Real Time Sync jobs for 360 Sync may also have experienced latency. Our engineering team is engaged and working to resolve with utmost priority.

Posted Oct 10, 2019 - 21:15 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).