Some Aqua Sync Jobs Not Completing

Incident Report for Zuora

Resolved

This issue is now resolved.

Posted Sep 25, 2017 - 22:03 PDT

Monitoring

Maintenance has been completed. All components appear to be functioning normally again. We will continue to monitor and update this post later this evening.

Posted Sep 25, 2017 - 21:05 PDT

Update

We are beginning the maintenance to address this issue by 8:30pm. We should complete the maintenance by 9:30pm. We will update shortly.

Posted Sep 25, 2017 - 20:29 PDT

Identified

We have identified the issue causing intermittent failure of Aqua batch processing for a small subset of tenants, our team will perform an emergency maintenance tonight at 8:30 PDT to resolve the issue.

Posted Sep 25, 2017 - 10:54 PDT

Investigating

We are currently experiencing an issue with the Aqua Sync jobs. This is causing them to be unable to complete their connection. We are currently investigating the issue and will follow up with a response shortly.

Posted Sep 25, 2017 - 09:17 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).