File upload delays for a subset of US Production Tenants
Incident
Report for Zuora
Resolved
This issue is resolved, and all delayed uploads are now complete. We also identified a small number of failed uploads and will reach out directly to the affected customers with remediation steps.
Monitoring
Our engineering teams have unblocked all delayed jobs. Regular service is now resumed.
Investigating
We have identified an issue resulting in a delay to the uploading of files into Zuora for a subset of customers in US Production Tenants. Our engineering teams are engaged and working to resolve with highest priority.
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).
