Page not loading completely when creating a quote in Salesforce Sandbox Lightning mode

Incident Report for Zuora

Resolved

This incident has been resolved

Posted Jun 14, 2020 - 13:30 PDT

Monitoring

Salesforce support has confirmed that patch release to fix the bug has been deployed on some of the sandbox instances

Status can be tracked at https://success.salesforce.com/issues_view?id=a1p3A000001YpWWQA0

Posted Jun 12, 2020 - 13:39 PDT

Update

While waiting on Salesforce team to fix the bug and release on June 12th, Our Engineering team has implemented a workaround that will resolve the issue in the meantime

Issue will be resolved if upgraded to latest Zuora Quotes 9.24.2 version . Please raise support ticket if would like to upgrade and get the installation link

Once the Salesforce patch is deployed on June 12th 2020, it will be resolved in orgs which are on old Zuora Quotes version prior to 9.24.2 as well

Posted Jun 05, 2020 - 16:25 PDT

Update

Salesforce support has updated that the patch release to fix this issue is set on 12' June 2020.

Posted Jun 03, 2020 - 07:38 PDT

Update

Please refer to https://success.salesforce.com/issues_view?id=a1p3A000001YpWWQA0 to track the bug in Salesforce Summer'20 release

Posted Jun 02, 2020 - 15:12 PDT

Identified

Salesforce support has updated that the issue is a known bug in Salesforce Summer'20 release. The Salesforce R&D team is working to fix the issue. It will be fixed in a patch release.

Posted Jun 02, 2020 - 05:14 PDT

Update

We are continuing to investigate this issue.

Posted Jun 01, 2020 - 20:43 PDT

Update

Our engineering team continues to work on the issue along with salesforce support

Posted Jun 01, 2020 - 15:03 PDT

Update

The Issue impacts all Sandbox ORGs which are on Salesforce Summer 20 release and we continue to investigate with salesforce support on high priority

Posted Jun 01, 2020 - 09:42 PDT

Investigating

For a subset of customers when trying to create a quote in Salesforce Sandbox environment in Lightning mode, the page is not loading completely. We are currently investigating the issue with Salesforce Support.

Posted Jun 01, 2020 - 04:29 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Integrations) and EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox Integrations).