Performance degradation for a subset of tenants in US Production

Incident Report for Zuora

Resolved

This incident has been resolved

Posted Oct 07, 2020 - 15:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 07, 2020 - 08:35 PDT

Investigating

We are investigating an issue related to slow response times for a subset of customers in the US Production environment. Our internal teams are working to resolve this issue with the highest priority.

Posted Oct 07, 2020 - 06:53 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API).