504 Gateway Timeout error for a subset of tenants in US Sandbox

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Mar 27, 2020 - 00:32 PDT

Monitoring

The service is back to normal and the team is actively monitoring.

Posted Mar 25, 2020 - 22:12 PDT

Investigating

We have identified that there is an elevated rate of 504 Gateway Timeout errors for a small subset of US Sandbox tenants. Our teams are working on this with the highest priority.

Posted Mar 25, 2020 - 20:58 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI, Sandbox API).