Workflow is down for all environments.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 28, 2022 - 08:55 PDT

Monitoring

Workflow is fully back up and running now. All workflow schedules will run as normal, and Zuora notification will retry the failed API calls to workflow based on the configured retry logic. For the notification callouts that failed during the time period, users can retry them in their admin page.

Posted Jul 27, 2022 - 21:16 PDT

Identified

We identified the issue and working on the fix.

Posted Jul 27, 2022 - 19:02 PDT

Investigating

We are observing the issue that workflow is down for all environments.
We are investigating the issue with the highest priority now

Posted Jul 27, 2022 - 18:04 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production Batch Operations, Sandbox UI, Sandbox Batch Operations, Central Sandbox), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Production Batch Operations, Sandbox UI, Sandbox Batch Operations, Central Sandbox), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production Batch Operations, Sandbox UI, Sandbox Batch Operations, Central Sandbox).