Brief interruption of Billing services for Americas-Hosted Production tenants

Incident Report for Zuora

Resolved

The incident has been resolved.

Posted Oct 21, 2020 - 10:33 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 21, 2020 - 03:14 PDT

Update

We found another slight impact between 6.05 pm PDT and 6.06 pm PDT on 10/17/2020. Our Engineers are still investigating on this with the topmost priorities.

Posted Oct 17, 2020 - 19:17 PDT

Investigating

We identified a brief interruption to Billing UI, API, and Integrations services in the Americas-Hosted Production environment that occurred between 6:25 pm PDT and 6:26 pm PDT and again between 7:05 pm PDT and 7:06 pm PDT on 10/16/2020. Our Engineering teams are investigating with the highest priority.

Posted Oct 16, 2020 - 20:04 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations).