TIMEFRAME
2021-01-19 5:00 PM PT to 2021-01-20 2:35 AM PT
SUMMARY AND IMPACT
During the above timeframe, the Zuora Promo Codes app experienced performance issues and timeout errors which impacted approximately 3% of overall API traffic to the Promo Codes App
ROOT CAUSE
A previously undetected infrastructure scaling issue was introduced with an earlier deployment
RESOLUTION
Corrected auto-scaling configuration and Promo Code app was redeployed
FUTURE PREVENTATIVE MEASURES
• Improvements and adjustments to 5xx HTTP monitoring and alerting
• Improvements to configuration management for this service have been implemented