Bill Run Timeout issue

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Aug 06, 2019 - 01:33 PDT

Update

We are still monitoring to ensure the impact.

Posted Aug 06, 2019 - 00:31 PDT

Monitoring

The issue has now been resolved and we are monitoring to ensure no lingering issues.

Posted Aug 05, 2019 - 20:51 PDT

Update

We are continuing to investigate this issue.

Posted Aug 05, 2019 - 16:41 PDT

Investigating

Customers are experiencing the "Gateway timeout error" with bill run. We are working on identifying the root cause.

Posted Aug 05, 2019 - 16:39 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API).