Login issues on Sandbox environments
Incident Report for Zuora
Resolved
This incident has been resolved.
Posted Mar 01, 2021 - 04:55 PST
Monitoring
A fix has been deployed for this issue and we are monitoring the status.
Posted Feb 28, 2021 - 20:17 PST
Update
We are continuing to work on a fix for the issue
Posted Feb 28, 2021 - 16:45 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 28, 2021 - 08:42 PST
Update
We are continuing to work on a fix for the issue
Posted Feb 28, 2021 - 00:37 PST
Update
We are continuing to work on a fix for the issue
Posted Feb 27, 2021 - 16:46 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 27, 2021 - 02:31 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 26, 2021 - 08:52 PST
Update
The issue has been identified and a fix is still being implemented. All usernames are now accepted and can be updated.
The impact at this point is limited to text-based 2FA login verifications. If you're blocked by your 2FA code not being accepted, please reach out to Zuora Support and we can disable 2FA for the impacted users.
Posted Feb 26, 2021 - 02:22 PST
Identified
The issue has been identified and a fix is being implemented
Posted Feb 25, 2021 - 16:02 PST
Update
We are continuing to investigate this issue.
Posted Feb 25, 2021 - 08:50 PST
Investigating
We are investigating an issue impacting login operations on Sandbox environments, where in some cases usernames and/or 2FA authentication codes are not accepted.
Posted Feb 25, 2021 - 07:35 PST
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI, Sandbox API, Sandbox Integrations), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI, Sandbox API, Sandbox Integrations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox UI, Sandbox API, Sandbox Integrations).