Intermittent errors are being observed when trying to register new users / reset passwords for existing users on US Sandbox

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Oct 17, 2019 - 06:30 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2019 - 02:54 PDT

Identified

Engineering team continues to work on the fix deployment.

Posted Oct 17, 2019 - 02:36 PDT

Monitoring

Engineers found the problem and are working to apply a proper fix

Posted Oct 16, 2019 - 16:14 PDT

Investigating

We are actively working on this issue.

Posted Oct 16, 2019 - 10:18 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI).