EU Production tenants experiencing latency in processing with 360+ sync

Incident Report for Zuora

Resolved

There was approximately 1.5-hour latency on 2021-04-16 from 3:30-7:30 PM PST. This issue has been resolved now.

Posted Apr 16, 2021 - 20:27 PDT

Investigating

Our Engineering team has identified latency for 360+ sync for some of the tenants in our EU Cloud datacenter. We are actively investigating this.

Posted Apr 16, 2021 - 19:22 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Integrations).