Performance degradation on data query in EU Sandbox

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jun 29, 2022 - 13:16 PDT

Update

We are continuing to monitor.

Posted Jun 28, 2022 - 03:06 PDT

Identified

The query error rate is stabilizing and is currently low. Our engineers continue to monitor this further.

Posted Jun 27, 2022 - 09:25 PDT

Investigating

EU Sandbox is experiencing the data query performance issue showing a Timeout error. Our engineers are working to find the cause

Posted Jun 27, 2022 - 05:59 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI, Sandbox API, Sandbox Integrations).