Performance degradation in a small subset of EU Production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 13, 2021 - 16:38 PDT

Investigating

We are experiencing performance degradation in a small subset of EU production tenants impacting export jobs, batch query, and reporting functions starting at 1:07 PM PDT. Our engineering teams are currently investigating the issue.

Posted Apr 13, 2021 - 15:18 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Batch Operations).