AQuA service degradation for subset of US production customers
Incident
Report for Zuora
Resolved
The issue has been resolved.
Update
Our team has identified the issue impacting messaging queue for AQuA API that resulted in processing delays for a few customers. For the sort-term we have implemented mitigating solution to prevent the issue from re-occurring and a permanent fix will be deployed in the near future. We continue to monitor the platform to ensure optimal performance.
Update
Our team is still working on addressing this issue and will provide a progress update once available. We apologize for the inconvenience.
Monitoring
The queued AQua messages are processed. We will continue to monitor and provide updates once available.
Update
The team is still actively working on this issue. We will provide a progress update once available.
Update
Our team is still working on addressing this issue and will provide a progress update once available.
Investigating
Our Engineers are investigating a service degradation against a subset of customers for our AQuA API batch processing services. Our team is working on addressing this issue and will post an update shortly.
