Delays in batch operations for a small subset of EU cloud production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted May 04, 2021 - 14:38 PDT

Update

We are still monitoring this issue. The next update will be provided in 4 hours.

Posted May 04, 2021 - 09:38 PDT

Monitoring

We have implemented a fix and are continuing to monitor this.

Posted May 04, 2021 - 00:40 PDT

Investigating

A small subset of EU cloud production tenants are experiencing delays in batch operations including export jobs, batch query, reporting functions. We’re investigating this with the highest priority.

Posted May 03, 2021 - 22:29 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Batch Operations).