Login issues with US production environment for a subset of customers

Incident Report for Zuora

Resolved

The issue has been resolved, no recurrence of the issue has been observed.

Posted Sep 21, 2020 - 20:19 PDT

Monitoring

We have identified the issue and are now monitoring.

Posted Sep 21, 2020 - 15:03 PDT

Update

We are continuing to investigate this issue.

Posted Sep 21, 2020 - 14:34 PDT

Investigating

A subset of customers experienced UI login issues and/or errors with UI and HPM calls between 1:48pm PDT and 1:53pm today. The issue has since recovered while we're actively investigating it with the highest priority.

Posted Sep 21, 2020 - 14:15 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI).