Subset of customers are unable to select Data Query or Custom Objects for the Child Entities in US and EU Sandbox.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 14, 2021 - 10:51 PDT

Update

We are continuing to investigate this issue.

Posted Apr 14, 2021 - 10:51 PDT

Update

We are continuing to investigate this issue.

Posted Apr 14, 2021 - 09:52 PDT

Investigating

We are experiencing performance degradation in a subset of US and EU Sandbox tenants impacting Data Query or Custom Objects for the Child Entities starting at 09:21 AM GMT.
Our engineering teams are currently investigating the issue.

Posted Apr 14, 2021 - 09:42 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI, Sandbox Integrations), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI, Sandbox Integrations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox UI, Sandbox Integrations).