Production Invoice PDF/Word generation issue impacting small subset of tenants

Incident Report for Zuora

Resolved

This issue has now been resolved, and invoice PDF can be downloaded and opened properly.

Posted Feb 16, 2017 - 20:33 PST

Monitoring

Our teams have deployed a fix at 6.15pm pst and are observing PDF generation functioning normally.

Posted Feb 16, 2017 - 19:31 PST

Identified

We have identified the cause and a fix is being reviewed and tested now.

Posted Feb 16, 2017 - 11:34 PST

Investigating

We are currently investigating reports from customers using our legacy Invoice PDF/Word generation are experiencing issues with this service. This is only impacting a small subset of customers.

Posted Feb 16, 2017 - 09:23 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).