Performance degradation for a subset of customers in our EU Production data center

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Dec 13, 2019 - 07:58 PST

Monitoring

Mitigating measures have been put in place and performance should now be back to normal. We will be monitoring closely for any further issues.

Posted Dec 13, 2019 - 05:52 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 13, 2019 - 04:53 PST

Update

We are continuing to investigate this issue.

Posted Dec 13, 2019 - 04:46 PST

Investigating

We are currently experiencing a performance degradation and slowness for a subset of customers in our EU Production data centre. Our engineering team are working to resolve with the highest priority.

Posted Dec 13, 2019 - 03:27 PST

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Production API).