Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs for a subset of Americas Hosted production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Nov 18, 2020 - 01:42 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 17, 2020 - 22:42 PST

Monitoring

A fix has been implemented and we are monitoring the results

Posted Nov 17, 2020 - 13:33 PST

Investigating

A subset of customers in the Americas Hosted production environment experienced performance degradation impacting Real Time Sync, 360+ sync, and Notification jobs. Our Engineering teams are currently investigating the issue

Posted Nov 17, 2020 - 10:32 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).