"The callout was unsuccessful after 4 attempts : Connection reset" error for the subset of customers

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Oct 21, 2019 - 21:07 PDT

Monitoring

We have identified an issue where callout to Zuora from Salesforce was failing with the error "The callout was unsuccessful after 4 attempts : Connection reset" for subset of customers affecting Zuora Quotes.

This issue has now been resolved and we are working to find out the root cause.

Posted Oct 21, 2019 - 12:56 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations, Sandbox Integrations).