Latency impacting Data Source Export & AQuA jobs for a subset of EU Production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted May 11, 2021 - 08:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 11, 2021 - 08:17 PDT

Investigating

We are investigating a performance degradation impacting Data Source Export & AQuA jobs for a subset of EU Production tenants.

Posted May 11, 2021 - 07:52 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Batch Operations).