Service degradation in EU Production and APISandbox environments
Incident
Report for Zuora
Resolved
Cause of brief disruption was due to failover of Service Router due to configuration management issue. Service and full redundancy have been restored. RCA forthcoming.
Monitoring
Periodic alerts for latency are being investigated with no customer availability impact. Monitoring will continue, with Incident remaining open until full mitigation of any customer impact is certain, or root cause found and resolved.
Update
We're actively investigating this issue with all available resources and shall keep this thread updated regularly.
Investigating
We are currently investigating a service degradation in EU production and APISandbox environments. We are currently investigating the scope of impact and will provide an update when we have one.
This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API).
