BlueSnap gateway service degradation

Incident Report for Zuora

Resolved

We have identified and resolved the US production environment issue with BlueSnap.

Posted Nov 06, 2017 - 19:15 PST

Update

We have identified and resolved the US production environment issue with BlueSnap but continue experiencing issues in our APISandbox environment, and our investigation is ongoing.

Posted Nov 06, 2017 - 14:48 PST

Update

We are continuing to investigate the problem with BlueSnap to identify root cause.

Posted Nov 06, 2017 - 12:50 PST

Update

We are continuing to investigate the problem with BlueSnap to identify root cause.

Posted Nov 06, 2017 - 11:30 PST

Update

We are continuing to investigate the problem - as part of our investigation we have reached out to BlueSnap and are working with them to perform the investigation and identify root cause.

Posted Nov 06, 2017 - 10:28 PST

Update

We are continuing to investigate the problem and will provide a progress update when one is available.

Posted Nov 06, 2017 - 09:18 PST

Update

We are continuing to investigate the problem and will provide a progress update when one is available.

Posted Nov 06, 2017 - 08:05 PST

Investigating

We're experiencing a service degradation affecting customers using BlueSnap merchant services and are investigating the problem.

Posted Nov 06, 2017 - 07:22 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Integrations, Sandbox Batch Operations).