Intermittent issue with WorldPay Gateway

Incident Report for Zuora

Resolved

This incident has been resolved. The root of the problem was in one of the Payment Gateways, WorldPay, who has confirmed the impact has ended.

Posted Jul 20, 2020 - 14:39 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 20, 2020 - 04:00 PDT

Monitoring

Our team has identified that the Worldpay Gateway is intermittently returning "Temporary Failure, please retry". We have contacted the payment gateway and we are currently monitoring transactions.

Posted Jul 20, 2020 - 01:18 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).