500 Error for Authentication issue in Sandbox environment

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted May 22, 2022 - 20:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 22, 2022 - 19:18 PDT

Investigating

The team is investigating an issue where 500 errors are returned when issuing OAuth calls in the Sandbox environment.

Posted May 22, 2022 - 18:03 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI, Sandbox API).