Can't able to access/add Quote Templates in Sandbox Environments

Incident Report for Zuora

Resolved

This incident has been resolved

Posted Jan 14, 2021 - 05:54 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 13, 2021 - 02:50 PST

Update

We are testing the fix for this issue.

Posted Jan 12, 2021 - 15:48 PST

Update

We are continuing to work on a fix for this issue.

Posted Jan 12, 2021 - 09:29 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 12, 2021 - 06:45 PST

Investigating

While trying to access/add Quote Templates, receiving "We apologize. There has been an internal system error that prevents us from processing your request at this time. If you would like technical support, please email support@zuora.com." Error. Our Engineering teams are investigating this with the highest priority and will keep you posted on the progress.

Posted Jan 12, 2021 - 03:27 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Integrations), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox Integrations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox Integrations).