Intermittent failures in PDF generation, reporting, AQUA and Data source export for a subset of US production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Sep 28, 2020 - 18:46 PDT

Update

A fix was deployed over the weekend. We continue to monitor the service for stability

Posted Sep 28, 2020 - 10:36 PDT

Update

We are continuing to monitor for any further impact or issues.

Posted Sep 27, 2020 - 17:49 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 26, 2020 - 19:25 PDT

Update

We have implemented a few mitigation measures and are continuing to monitor for future failures.

Posted Sep 25, 2020 - 19:57 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 25, 2020 - 07:18 PDT

Update

We had a brief recurrence of the same issue today for less than a minute (around 17:16 PDT) and are still actively working on this.

Posted Sep 24, 2020 - 18:41 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 24, 2020 - 05:19 PDT

Monitoring

We saw a recurrence of the issue from yesterday between 17:16 PDT and 17:31 PDT today. We are actively working on this with the highest priority while monitoring the service very closely.

Posted Sep 23, 2020 - 18:12 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations).