Zuora Status - HTTP 404 - Not Found errors in US production tenants.

HTTP 404 - Not Found errors in US production tenants.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Oct 10, 2020 - 20:48 PDT

Monitoring

We’ve rolled out a fix and are monitoring the results.

Posted Oct 10, 2020 - 18:30 PDT

Identified

We have identified the cause to be a CDN provider feature. We're working with our CDN provider towards disabling that feature to mitigate impact.

Posted Oct 10, 2020 - 14:29 PDT

Update

We are continuing to investigate this with highest priority. Our current investigation has isolated this to a subset of customers in our Americas Hosted Production environment wherein Hosted Payment Method (HPM) rendering functionality for such customers is impacted.

Posted Oct 10, 2020 - 13:21 PDT

Update

We are continuing to investigate this issue.

Posted Oct 10, 2020 - 05:33 PDT

Investigating

We are experiencing HTTP 404 Not Found errors in our US production tenants. No performance degradation has been identified due to this error and we are currently investigating with our Engineering and the Akamai team.

Posted Oct 10, 2020 - 02:05 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI).