Real-time syncs are triggered as Turbo sync frequently.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jan 17, 2022 - 19:19 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 13, 2022 - 10:17 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 13, 2022 - 10:17 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 13, 2022 - 10:15 PST

Monitoring

The issue was due to a regression issue in our real time sync infrastructure. We going to monitor until the end day.

Posted Jan 13, 2022 - 09:00 PST

Update

No update yet, But the Zuora team are working on the issue.

Posted Jan 12, 2022 - 07:21 PST

Investigating

Real-time syncs are triggered as Turbo sync frequently.
We are working on the fix now.

Posted Jan 11, 2022 - 17:33 PST

This incident affected: AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production Batch Operations, Sandbox Batch Operations), AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Batch Operations), and EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox Batch Operations).