SLV-Production (500/400 errors) Invalid Soap Responses
Incident
Report for Zuora
Resolved
This incident has been resolved.
Monitoring
We’ve identified the issue happened between 9:15 AM PDT and 9:27 AM PDT March 23 2020.
We are continuing with the investigation of the root cause.
We are continuing with the investigation of the root cause.
Identified
We have identified an issue where a small subset of tenants in the Americas - Hosted production environment is encountering improper API responses that are using SOAP API endpoints.
We are investigating the root cause with the highest priority.
We are investigating the root cause with the highest priority.
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations, Production Analytics).
