Sandbox environment only- BlueSnap gateway service degradation

Incident Report for Zuora

Resolved

The issue has been resolved, all services have been restored.

Posted Nov 07, 2017 - 22:43 PST

Update

BlueSnap performed an unannounced security patch/upgrade to their sandbox and production servers, breaking its integration with Zuora. They have rolled the patch back for now, which allows transactions to succeed. We are working with them to figure out the best and correct path forward so they can roll out the patch, without impacting transactions.

Posted Nov 07, 2017 - 16:05 PST

Identified

We currently have a mitigation measurement in place to allow BlueSnap integration to be fully functional. We also continue working with the vendor for a long term solution.

Posted Nov 07, 2017 - 12:12 PST

Investigating

Impact - We’ve identified and rectified a BlueSnap defect, which caused failures on its integration with Zuora in Sandbox environments.

Action - We’re focusing on a BlueSnap issue in Sandbox environments and will keep you posted with any more progresses made.

Posted Nov 06, 2017 - 19:23 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Batch Operations, Production Analytics, Sandbox UI, Sandbox API, Sandbox Integrations, Sandbox Batch Operations, Sandbox Analytics).