For payment transactions processed through Chase payment gateway, we’ve observed an elevated number of transactions that cannot receive a response from the payment gateway since 12/27/2020.
Incident
Report for Zuora
Resolved
Zuora Engineering team had helped to fix the issue from Orbital side, now the process shows no errors.
Update
We are continuing to investigate this issue. Zuora Engineering team will have another round of meeting with Orbital soon.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
Based on the investigations so far, the issue is related to network latency.
We’re working with Chase to identify the root cause.
For customers who observed processing payments, please refer to the below community post to update them:
http://community.zuora.com/t5/Billing-Payments/How-to-update-the-Stuck-Payment-that-is-on-Processing-status/m-p/8246/highlight/true#M405
We’re working with Chase to identify the root cause.
For customers who observed processing payments, please refer to the below community post to update them:
http://community.zuora.com/t5/Billing-Payments/How-to-update-the-Stuck-Payment-that-is-on-Processing-status/m-p/8246/highlight/true#M405
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).
