TIMEFRAME:
27/Jan/21 12:00 AM PST to 27/Jan/21 7:57 PM PST
SUMMARY:
Users of our “Post Invoices in Parallel” feature encountered errors for select Bill Runs executed during this time frame.
IMPACT:
Production Bill Run (Batch) Operations for all Zuora data centers for users of “Post Invoices in Parallel” feature during the impact timeframe.
ROOT CAUSE:
Code regression introduced with Production Release (R290)
RESOLUTION:
• Temporarily Disable “Post Invoices in Parallel” feature to unblock customers
• Code fix applied to address original regression
• Reenable “Post Invoices in Parallel” feature
FUTURE PREVENTATIVE MEASURES:
• Additional error/exception monitoring
• Additional QA test coverage